Foundation Skills for Elite Personal Assistants and Secretaries

Personal assistants and secretaries are some of the most important people in any organisation. This course empowers them with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Elite Personal Assistants and Secretaries Training Course provides personal assistants and secretaries with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. By attending this course you will enhance and develop your skills to communicate and interact effectively with all levels of staff.

Learn skills like managing meetings and travel itineraries, managing conflict, the basics of using and understanding body language, basic project management skills, active listening techniques and much more.

This practical training course provides techniques you can really use!  We look forward to welcoming you to a course in Auckland, Christchurch or Wellington.

Contact us today for a group quote or register now into the next public course date.


Advanced Skills for Personal Assistants and Secretaries Training Course

Learning Outcomes
Course Outline
In-House
Training
Public Class
Reviews
  • Learning Outcomes - Foundation Skills for Elite Personal Assistants and Secretaries

    In this course, participants will:

    • Become highly organised using smart, efficient systems
    • Learn to manage time more effectively & strategically
    • Master prioritisation of time, complete all important tasks and help their manager do the same
    • Learn highly effective verbal and nonverbal communication techniques
    • Become more proactive and empowered in their role
    • Learn to communicate more effectively with their manager
    • Gain an insight into the importance of caring for themselves
    • Learn how to make the most of their 'Team of Two'
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Paper or BYOD tablet

    Tailored Training

    Reinforcement



    + beat the forgetting curve with the

    Pre-Class Activities | Always Available Courseware | On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.



    Foundation Skills for Elite Personal Assistants and Secretaries testimonials

    "A great course; the information was delivered well and the presentation kept you interested and involved."

    Taranaki DHB

     

    "Found it enjoyable, adapted course content to cater for the group."

    Taranaki DHB

     

    "...throughout the session everyone received attention and their needs or queries were dealt with patiently and thoroughly. Kathy was sensitive to each trainees needs or their hopes to take with them when they left that day. The premises were excellent. We were absolutely catered to well. (I wish we had similar facilities at our own organisation). Thank you again and I would recommend this course with Kathy as trainer to anyone who needed this preparatory aid. Thank you again."

    Individual Participant

     

    "Our trainer was amazing and really engaged all of us and showed a genuine interest in our needs, questions and situations. She was great!"

    SEEK NZ Ltd

     

    "This was an amazing course and I loved every second of it. Just what I needed and will look at coming to the Advanced Level now. Many thanks!"

    Christchurch City Council

     

    "I did really enjoy my day...My trainer was really easy to follow which was great and would stop and explain things as we needed, I was in a small group of people which was really easy to learn in."

     TSB Bank

     

    "I was very impressed. I appreciated the small groups of learners and having the opportunity to work collaboratively and independently throughout. I really enjoyed our trainer's way of teaching and found he was patient and had a laid back approachable manner. I would definitely sign up to other courses of interest."

    Storypark

     

    "I really enjoyed the course, especially because Kim was fantastic and the smaller group size made the training more fluid and less formal. This meant I felt more comfortable sharing experience and asking questions. I would 100% consider doing further courses in the future."

    iSite Limited T/A QMS NZ

     

    "I was very impressed. I appreciated the small groups of learners and having the opportunity to work collaboratively and independently throughout. I really enjoyed our trainer's way of teaching and found he was patient and had a laid back approachable manner. I would definitely sign up to other courses of interest."

    Storypark

     

    "I really enjoyed the course, especially because Kim was fantastic and the smaller group size made the training more fluid and less formal. This meant I felt more comfortable sharing experience and asking questions. I would 100% consider doing further courses in the future"

    iSite Limited T/A QMS NZ

     

    "The course was great - very lucky to have only three other participants which greatly enhanced the experience."

    NZ Transport Agency

     




  • Course Outline - Foundation Skills for Elite Personal Assistants and Secretaries

    Download Foundation Skills for Elite Personal Assistants and Secretaries Outline

    Foreword:

    In this Foundation Skills for Elite Personal Assistants and Secretaries Training Course, you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.

     

    The practical skills and techniques you will learn in this course will help you support your manager, and present your 'team of two’ as a professional, confidence-inspiring team.  Learning outcomes include email and document management, understanding the use of body language, managing conflict, project management skills and much more.

     

    Advanced Skills for Elite Personal Assistants and Secretaries Training Course

     

    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 1
    The Effective PA
    • Welcome
    • The skills and attributes of an effective PA/EA
    • Role Defined
    • Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 2
    Your winning style and how best to communicate with your Manager
    • Step 1: LDP Review – Communication Evolution Tool
      • Understanding the Counsellor
      • Understanding the Coach
      • Understanding the Driver
      • Understanding the Advisor
    • Step 2: Adapt your Approach to be effective
      • Do’s and Don’ts when interacting with the Counsellor
      • Planning my future Communication strategies with “Counsellor’s”
      • Do’s and Don’ts when interacting with the Coach
      • Planning my future Communication strategies with “Coach’s”
      • Do’s and Don’ts when interacting with the Driver
      • Planning my future Communication strategies with “Driver’s”
      • Do’s and Don’ts when interacting with the Advisor
      • Planning my future Communication strategies with “Advisor’s”
    • Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 3
    Set up for Success
    • Your Web of Influence
    • Key Personnel in Depth Template
    • Management (PIT) Personal Information Template
    • Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 4
    Working in Sync
    • Email Management
    • Email Etiquette
    • Create the email however direct replies to someone else
    • Manage your inbox
    • Follow the READ principle and stay on top of your email
    • Manage your inbox with Flags and Rules
    • Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 5
    Time Management
    • Block out times for your Manager
    • Organised Review and Preparation Times
    • Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 6
    Prioritisation to keep you on Track
    • That’s a WRAP – getting it all done on time
    • WRAP Technique
    • Ranking Priorities
    • Anticipating Time for Tasks – using PERT
    • Beyond Goal Setting
    • The SMARTR Framework
    • Writing SMARTR Goals -- Template
    • SMARTR Goal Template
    • Additional Tips
    • Goals Deconstructed
    • Reconstruct your SMART goal
    • Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 7
    Meetings to run without a Hitch!
  • Meeting Checklist
  • Meeting Checklist Template
  • Agenda Creation
  • Meeting Agenda Template
  • Keep the meeting on time - planned time interrupters
  • Minute Taking that you can understand
  • Composing your Minutes
  • What can you do to help yourself?
  • Reflection
  • Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 8
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.

    Personalised | Remembered | Applied

    Pre-Class Activities | Always Available Courseware |
    On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

    Report on your Success
    • Easier Planning
    • Faster Administration
    • Simple comprehensive
      reporting
  • Public Class Dates for Foundation Skills for Elite Personal Assistants and Secretaries

    Details:

    • Time: 9:00 a.m. - 4:30 p.m.
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Prices excl. GST
    • Pay on Invoice or by Credit Card

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Lunch &
    Refreshments

    Printed Courseware

    Or go paperless
    Location Date 1 Date 2 Date 3 Date 4
    Auckland
    338 Ponsonby Road Ponsonby 1011
    Sep 6
    1 day course
    $495.00
    Click to book
    Last chance!
    Oct 10
    1 day course
    $495.00
    Click to book
    Filling fast
    Nov 27
    1 day course
    $495.00
    Click to book
    Filling fast
    Dec 20
    1 day course
    $495.00
    Click to book
    Filling fast
    Wellington
    Level 8, 11 Hunter Street Wellington 6011
    Sep 6
    1 day course
    $495.00
    Click to book
    Filling fast
    Oct 10
    1 day course
    $495.00
    Click to book
    Filling fast
    Nov 27
    1 day course
    $495.00
    Click to book
    Filling fast
    Dec 20
    1 day course
    $495.00
    Click to book
    Filling fast
    Christchurch
    13 Stanley Street, Sydenham Christchurch 8023
    Sep 6
    1 day course
    $495.00
    Click to book
    Filling fast
    Oct 10
    1 day course
    $495.00
    Click to book
    Filling fast
    Nov 27
    1 day course
    $495.00
    Click to book
    Filling fast
    Dec 20
    1 day course
    $495.00
    Click to book
    Filling fast
  • Foundation Skills for Elite Personal Assistants and Secretaries Reviews:

    Jess was fantastic, she made us all feel welcomed and we all learned loads. Couldn't have asked for a better trainer or a group of people to do the course with.
    Lend Lease
    What an amasing trainer. I very much admire her knowledge, experience and teaching approach. The course exceeded my expectations as it was tailored to each of our individual needs. It was great to have such a small class to share experiences and areas for development. I learnt so much not only from the trainer but also from the other women participating in the course. I would recommend to anyone.
    Count Financial
    Great day, picked up on some important things that I was not doing in my workplace and which I am going to be initiating into my position, a great day with interaction, great presenter which certainly makes a difference and keeps you interested.
    Country Fire Authority
    Very comprehensive course, the trainer was excellent and very enthusiastic.
    Margan Pastoral Company
    I thoroughly enjoyed this course and found it greatly beneficial.
    ANSALDO-STS
    It was a very practical and well delivered course which I thoroughly enjoyed. I have taken back some excellent ideas to improve my performance in the workplace. Thanks very much!
    Velocity Energy
    I loved that the course was interactive. Annette was an amasing trainer. I would recommend this course to all Assistants within our organisation. I also would like to further developed my career, which means I will be in contact in a few months to look at other course on offer. Regards, Antoinette
    QR National
    Great Course, learnt some very useful tips.
    Stihl Ltd
    Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed.
    AMES
    Clarissa has mentioned the course was fantastic. She really enjoyed the way the course was delivered and has suggested TML use your services in the future.
    Trilby Misso Lawyers
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Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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