In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations in New Zealand overlook the etiquette framework that should be in place when using this very important business communications tool.

The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

This valuable training course is available now throughout New Zealand including Auckland, Wellington and Christchurch.  Or have us customise a training solution that matches your specific organisational requirements.

Email Etiquette Training Course

Email Etiquette Training 4.88 out of 5 from 17 responses

Your Learning Outcomes
Email Etiquette Training Course

In this course you will:

  • Develop a heightened awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of 'email estate'
  • Carefully consider the email recipients
  • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
  • Perfect grammar because it matters
  • Format messages for readability
  • Learn to write professionally and brand Broadcast emails
  • Learn to avoid senders regret by proof reading
  • Understand 'netiquette'
  • Master the inbox using some core principles and email functions
Duration: 1.0 day course



Reviews

Email Etiquette Training Course Reviews:

"The training session went very well and the trainer delivered the session in a very effective way"
TWB Chartered Accountants

 

Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANK YOU
Yooralla

 

"Appreciated Ian's knowledge of the topic and material covered. His sense of humour made us more comfortable and enjoyed the course thoroughly. Thank you Ian."

" Ian was exceptional at imparting the required information and gently extracting our responses."

No Limits Consulting

 




Course Outline
Email Etiquette Training Course

Download Email Etiquette Training Course Outline

Foreword:

A new international workplace survey has found that 83% of New Zealanders use email, Internet, or both while at work, and most are convinced it makes them more productive.

With this growing trend in modern business communication within New Zealand, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a clear purpose.

In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.

Email Etiquette Training Course - Lesson 1
Introduction
  • Evaluate your Email usage
  • Workshop Objectives
Email Etiquette Training Course - Lesson 2
Introduction to Email Etiquette
  • Email is Never Secure
  • Big Brother May be Reading Your Email
  • Productivity is Lost Due to Cyber-Slackers
  • Email Misuse and Abuse May Get You Fired
  • Email Can be Embarrassing
  • Email Abuse Impacts Revenues and Reputations
  • Email is Easily Misinterpreted
Email Etiquette Training Course - Lesson 3
Create Structure for Success
  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance vs Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays
Email Etiquette Training Course - Lesson 4
Rules of Thumb
  • Effective Subject lines: Tell Me What You Want
  • One Page View Only
  • Average 15 Words per Sentence
  • Avoid Extra Words
  • 2 – 3 Lines per Paragraph
Email Etiquette Training Course - Lesson 5
Grammar Perfect
  • Using Spell Checker
  • Check for Simple Sentences
  • Use the Active Voice
  • Use of Punctuation
  • Use of Emoticons
  • Use of Text Talk
Email Etiquette Training Course - Lesson 6
Formatting your Email Message
  • Email Style
  • Writing the Email
  • Selecting your Format Settings
  • Choose the Right Font
  • Select Appropriate Colours
  • Enhancing Readability
  • Avoid All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care
Email Etiquette Training Course - Lesson 7
Broadcast Emails
  • Branding
  • Importance of Branding and Consistent Subject Headings
Email Etiquette Training Course - Lesson 8
Proofreading Does Pay
  • A Proofreading Primer
  • How Peer Review Can Help
Email Etiquette Training Course - Lesson 9
Polishing Your Cyber Manners
  • Watch your Cyber Language
  • Avoiding Sexist Language
  • Set the Right Tone
  • Dodging Conversational Pitfalls
  • Extinguishing Flames
Email Etiquette Training Course - Lesson 10
Netiquette Guidelines
  • Reviewing Netiquette Guidelines
  • Netiquette Guidelines for Managers
Email Etiquette Training Course - Lesson 11
Managing Email Overload
  • Controlling Your Inbox Clutter
Email Etiquette Training Course - Lesson 12
Examples
  • The Good
  • The Bad
  • The Ugly
 

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Email Etiquette Training Course

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer
  • Prices excl. GST

Questions:

Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Aus and NZ

Online Course Date 1 Date 2 Date 3 Date 4
Email Etiquette Training - Online Instructor-led 3hours
Time: 11:00 AM - 2:00 PM NZST
September 29
$475.00
Filling fast
October 13
$475.00
Filling fast
October 16
$475.00
Filling fast
November 4
$475.00
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Public Class Dates for
Email Etiquette Training Course

Details:

  • Time: 09:00 AM - 04:30 PM
  • Small classes, average 5 people, max 16
  • Prices excl. GST
  • Lunch and refreshments included
  • Pay on Invoice or by Credit Card

Questions:

  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)

UNLIMITED TRAINING FOR AN
ENTIRE YEAR FOR LESS THAN THE
COST OF 3 DAYS OF TRAINING

learn more

Location Date 1 Date 2 Date 3 Date 4
Auckland
Auldhouse Computer Training, Three Lamps , 338 Ponsonby Road Ponsonby NZ 1011
October 30
1.0 day course
$695.00
Filling fast
February 25
1.0 day course
$695.00
Filling fast
May 21
1.0 day course
$695.00
Filling fast
August 5
1.0 day course
$695.00
Filling fast
Wellington
Auldhouse, JacksonStone House, , Level 8, 11 Hunter Street Wellington NZ 6011
October 30
1.0 day course
$695.00
Filling fast
February 25
1.0 day course
$695.00
Filling fast
May 21
1.0 day course
$695.00
Filling fast
August 5
1.0 day course
$695.00
Filling fast
Christchurch
Auldhouse, 13 Stanley Street, Sydenham Christchurch NZ 8023
October 30
1.0 day course
$695.00
Filling fast
February 25
1.0 day course
$695.00
Filling fast
May 21
1.0 day course
$695.00
Filling fast
August 5
1.0 day course
$695.00
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Business Communication Courses Category

 
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