Email Etiquette Training Course
In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations in New Zealand overlook the etiquette framework that should be in place when using this very important business communications tool.
The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.
This valuable training course is available now throughout New Zealand including Auckland, Wellington and Christchurch. Or have us customise a training solution that matches your specific organisational requirements.
In this course you will:
"The training session went very well and the trainer delivered the session in a very effective way"
TWB Chartered Accountants
Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANK YOU
Yooralla
"Appreciated Ian's knowledge of the topic and material covered. His sense of humour made us more comfortable and enjoyed the course thoroughly. Thank you Ian."
" Ian was exceptional at imparting the required information and gently extracting our responses."
No Limits Consulting
Download Email Etiquette Training Course Outline
A new international workplace survey has found that 83% of New Zealanders use email, Internet, or both while at work, and most are convinced it makes them more productive.
With this growing trend in modern business communication within New Zealand, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a clear purpose.
In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.
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Email Etiquette Training Course - Lesson 1
Introduction
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Email Etiquette Training Course - Lesson 2
Introduction to Email Etiquette
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Email Etiquette Training Course - Lesson 3
Create Structure for Success
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Email Etiquette Training Course - Lesson 4
Rules of Thumb
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Email Etiquette Training Course - Lesson 5
Grammar Perfect
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Email Etiquette Training Course - Lesson 6
Formatting your Email Message
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Email Etiquette Training Course - Lesson 7
Broadcast Emails
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Email Etiquette Training Course - Lesson 8
Proofreading Does Pay
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Email Etiquette Training Course - Lesson 9
Polishing Your Cyber Manners
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Email Etiquette Training Course - Lesson 10
Netiquette Guidelines
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Email Etiquette Training Course - Lesson 11
Managing Email Overload
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Email Etiquette Training Course - Lesson 12
Examples
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We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you if you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
UNLIMITED TRAINING FOR AN
ENTIRE YEAR FOR LESS THAN THE
COST OF 3 DAYS OF TRAINING
learn more
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Auckland
Auldhouse Computer Training, Three Lamps , 338 Ponsonby Road Ponsonby NZ 1011
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February 27
1.0 day course
$695.00
Filling fast
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May 22
1.0 day course
$695.00
Filling fast
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August 6
1.0 day course
$695.00
Filling fast
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October 30
1.0 day course
$695.00
Filling fast
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Wellington
Auldhouse, JacksonStone House, , Level 8, 11 Hunter Street Wellington NZ 6011
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February 27
1.0 day course
$695.00
Filling fast
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May 22
1.0 day course
$695.00
Filling fast
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August 6
1.0 day course
$695.00
Filling fast
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October 30
1.0 day course
$695.00
Filling fast
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Christchurch
Auldhouse, 13 Stanley Street, Sydenham Christchurch NZ 8023
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February 27
1.0 day course
$695.00
Filling fast
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May 22
1.0 day course
$695.00
Filling fast
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August 6
1.0 day course
$695.00
Filling fast
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October 30
1.0 day course
$695.00
Filling fast
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To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
Pre course activity & chat with the trainer about personal learning goals
At the course conclusion participants are encouraged to add an action plan and select an accountability buddy
We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)
All made easy via our orgmenta participant app
Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.
When you choose this option, we provide your nominated Learning Champions with a 3-hour session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.
Make it Stick packs are available for all PDT Signature Series courses.
Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.
Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.
Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.
The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.
The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.
We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.
The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.
The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.
REACH to my Team Visualizer / Reminder guidelines for use
REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.
When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.
Are they the Advisor focused on detail and doing?
or a Coach focused on People and Action?
This brings a whole new level of empathy building and appreciation for the strength of thinking differently.
After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.
Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:
Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.
Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.
Download REACH Cubes Activity File
Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.
The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.
These work well after training when stuck to people’s monitors or workstations.
View all of the REACH Training and reinforcement products Here
Download Email Etiquette Training Course Outline
At your workplace
In our Training Rooms
In our Online Training Room
