Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?
You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.
You will learn about your own personality type as well, as other personality types, and how to engage others in an entirely new way that provides a path to better communication and delivering an improved customer service experience.
PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!
Click Here to See What a Customised Customer Service Training Program Looks Like.
The PD Training Customer Service course is fun and effective and will improve the way you approach delivering exceptional service to your clients. This course is available now throughout New Zealand, including Auckland, Wellington or Christchurch.
Contact us today for a group quote or register now into the next public course date.
After completing this course participants will be able to:
"Mal reinforced the course material with his industry experiences that were current and we could all relate to. This "old dog" went away with a few new tricks and insights."
Alcatel-Lucent
"I've written up a report for my workmates across our organisation - some very useful and pertinent points."
TotaraLMS
"Our trainer was great his good people skills and friendly positive manner made this a very worth while training session for us."
Te Papa
"Vivienne did an amazing job! She taught me more than I could ever have imagined."
Mondiale Freight Services Ltd
"The course was good and our instructor Vivienne was outstanding words can not express. She delivered an outstanding learning in a very professional manner. She definitely is an asset to your company. Thanks for the training and an outstanding venue. And once again thanks to Vivienne I will definitely be promoting this training course and venue."
Toshiba (Australia) Pty Ltd
"I am grateful for the opportunity to be involved in the course. Exploring as a group how we can become more effective communicators in an effort to improve our service to all customers."
Jane Moorhouse
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
In order to create higher levels of customer satisfaction in New Zealand, you need to go beyond delivering a "good" customer service and exceed your customers’ expectations with "exceptional" service.
In order to achieve this it is important to ask yourself some questions:
This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Brand Ambassador or Brand Assassin?
Topic 2
Customer Diversity
Topic 3
We choose to serve
Topic 4
Communication – the key to great service
Topic 5
Navigating the Negatives
Topic 6
Creating a Service Culture
Topic 7
Reflections
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Live Online3-hour course 9:00 AM - 12:00 PM Pacific/Auckland $480.00 |
After completing this course, participants will have learned to:
Topic 1
Customer Diversity
Topic 2
We choose to serve
Topic 3
Communication – the key to great service
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
Auckland1.0 day course ACE Training, Level 3, 46 Brown Street, Ponsonby Auckland NZ 1021 $750.00 |
December 10Missed out |
Christchurch1.0 day course ACE Training, Unit 7, 15 Sir Gil Simpson Drive Christchurch NZ 8053 $750.00 |
December 10Missed out |
Wellington1.0 day course ACE Training, Level 1, 89 The Terrace, Wellington Central Wellington NZ 6011 $750.00 |
December 10Missed out |
After completing this course, participants will have learned to:
Topic 1
Brand Ambassador or Brand Assassin?
Topic 2
Customer Diversity
Topic 3
We choose to serve
Topic 4
Communication – the key to great service
Topic 5
Navigating the Negatives
Topic 6
Creating a Service Culture
Topic 7
Reflections
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
Learn about customer service elements in a modern world such as serving diverse audiences, diffusing heated situations and universal principals of great service.
Buy Customer ServiceThe most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Customer Service Courses Category