Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?
You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.
You will learn about your own personality type as well, as other personality types, and how to engage others in an entirely new way that provides a path to better communication and delivering an improved customer service experience.
PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!
Click Here to See What a Customised Customer Service Training Program Looks Like.
The PD Training Customer Service course is fun and effective and will improve the way you approach delivering exceptional service to your clients. This course is available now throughout New Zealand, including Auckland, Wellington or Christchurch.
Contact us today for a group quote or register now into the next public course date.
| Course name | Length | Outline | Next class |
|---|---|---|---|
| Active Listening Training - The Secret of Great Communicators! | 0.5 day course | 21 January | |
| Communication Skills Training | 1.0 day course | 25 July | |
| Conflict Resolution Training | 1.0 day course | 23 August | |
| Customer Service Training | 1.0 day course | 23 July | |
| Professional Telephone Skills Training | 1.0 day course | 4 July | |
| Body Language Training | 1.0 day course | 25 July | |
| Managing Customer Service Training | 1.0 day course | View schedule | |
| Resolving Customer Issues | 1.0 day course | View schedule |
After completing this course participants will be able to:
"Mal reinforced the course material with his industry experiences that where current and we could all relate to. This "old dog" went away with a few new tricks and insights."
Alcatel-Lucent
"I've written up a report for my workmates across our organisation - some very useful and pertinent points."
TotaraLMS
"Our trainer was great his good people skills and friendly positive manner made this a very worth while training session for us."
Te Papa
"Vivienne did an amazing job! She taught me more than I could ever have imagined."
Mondiale Freight Services Ltd
"The course was good and our instructor Vivienne was outstanding words can not express. She delivered an outstanding learning in a very professional manner. She definitely is an asset to your company. Thanks for the training and an outstanding venue. And once again thanks to Vivienne I will definitely be promoting this training course and venue."
Toshiba (Australia) Pty Ltd
"I am grateful for the opportunity to be involved in the course. Exploring as a group how we can become more effective communicators in an effort to improve our service to all customers."
Jane Moorhouse
In order to create higher levels of customer satisfaction in New Zealand, you need to go beyond delivering a "good" customer service and exceed your customers’ expectations with "exceptional" service.
In order to achieve this it is important to ask yourself some questions:
This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service.
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Topic 1
Brand Ambassador or Brand Assassin?
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Topic 2
Customer Diversity
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Topic 3
We choose to serve
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Topic 4
Communication – the key to great service
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Topic 5
Navigating the Negatives
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Topic 6
Creating a Service Culture
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Topic 7
Reflections
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When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
Learn about customer service elements in a modern world such as serving diverse audiences, diffusing heated situations and universal principals of great service.
Buy Customer Service
09 884 0762
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In our Training Rooms
In our Online Training Room
