Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace in New Zealand. Learning how to manage conflict is a key skill for anyone who works in a team, interfaces with customers or has a supervisory role.
The PD Training Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict, and then how to manage and resolve the issue quickly and with professionalism.
Attend a Conflict Resolution Training Class today, or have one of our professional trainers come to your workplace in Auckland, Wellington or Christchurch.
Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
In this course participants will:
"Good course, I gained some good insights into my current performance and how to improve in the future."
Accident Compensation Corporation
"Very knowledgeable trainer who expressed the course very well. Learnt a lot from the great content."
isite Media
"I learned a lot about myself actually, with regards to conflict management and I definitely found the course helpful and relevant....Thank you though, really well worth it."
"It made me more "self aware." I hope to apply these methods in all of my dealings with people, not necessarily just "negatively" associated conflict. I was interested in the "inner conflict" concept as I work mostly on my own - so making decisions at work, and resolving conflicts quickly so I can be more productive. It has given me tools and methods to deal with one difficult colleague in particular and has given me some confidence to deal with any potential conflict in the future with the colleague I find difficult. "
Mcdonald Real Estate Ltd
"Really useful and productive day - got through a lot in a limited time."
Life Unlimited
"Michael was a good presenter and knowledgeable on the topic with some very interesting case studies and actual experience he could share."
Enatel Ltd
"The facilitator was fantastic. I found her really engaging and knowledgeable about the course content."
"All of the course was great. I learnt so much about mediation and am better placed to deal with conflict between staff members, family or others."
"The facilitator did an amazing job to keep everyone on point and engaged through the day - and it was fun too - she did a great job and "made" the training relevant for the participants."
"I found the facilitator/trainer knew what she was talking about. I enjoyed the workshops we did to highlight what step/s we needed to take next. On the whole I will be using these techniques in situations that require it."
Maori Land Court (Moj)
"Overall, I thoroughly enjoyed the entire course there are lot of things that every participant could take away with them in this course. I particularly wanted to implement the broken record in my work life, that was good. Vivienne was very good in providing examples."
Ricoh New Zealand Ltd.
"I would like to thank you for the opportunity to be on the course .I found it very useful!"
KiwiRail
"I really enjoyed the course. When the trainer was teaching from the white board, i felt he engaged more and really got the message across. He was a very knowledgeable person, with a real passion for for what he does."
Below Zero Ltd t/a swittch
"Our trainer, towards the end of the lesson, touched on a different but related subject. She gave a brief introduction to assertiveness training. This small portion of the course highlighted for me how interlinked these two areas are, and how they should be taught together, or as a lesson one and lesson two option."
Airwork NZ Ltd
"Vivenne was a lovely person who brought something extra with her, her sense of humour and energy, which helped stay engaged all day."
AUT UNIVERSITY ICT CLIENT SERVICES
"It was a great course to go on. I am sure to use the skills I learnt in future and to resolve any conflict before it is likely to happen."
Auldhouse Auckland
"Training was good and enjoyable.Good trainer.Very friendly."
Joanne Tuese
"I found the course to be useful and I certainly did pick up a couple of coping strategies that may help down the track."
B&N Properties
"I like the small group/class, you get to interact more. Great Trainer! Thank you."
Earthquake Commission
"Terry Williams was a great facilitator, very engaging and related very well to his audience. Identifying types of conflict styles and where to use them was very helpful."
Crockers Property Group
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives in New Zealand. The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict provides a powerful avenue for significant growth.
Conflict resolution involves recognising and managing the particular conflict. This is an essential part of building emotional intelligence and nurturing relationships. Poorly handled conflict can affect both the employees and the clients, thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisation to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.
This Conflict Resolution Training Course provides techniques for individuals in an organisation to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflict in any situation.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Conflict – is it all bad?
Topic 2
Understanding Your Response to Conflict
Topic 3
What makes up conflict?
Topic 4
How Managers Can Add to Conflict
Topic 5
Resolving Conflict Between Others
Topic 6
When Conflict Involves You
Topic 7
Implementing Agreements
Topic 8
Reflections
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Live Online3-hour course 12:00 PM - 3:00 PM Pacific/Auckland $480.00 |
After completing this course, participants will have learned to:
Topic 1
Conflict – is it All Bad?
Topic 2
Understanding Your Response to Conflict
Topic 3
Resolving Conflict Between Others
Topic 4
Implementing Agreements
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
Auckland1.0 day course ACE Training, Level 3, 46 Brown Street, Ponsonby Auckland NZ 1021 $750.00 |
Christchurch1.0 day course ACE Training, Unit 7, 15 Sir Gil Simpson Drive Christchurch NZ 8053 $750.00 |
Wellington1.0 day course ACE Training, Level 1, 89 The Terrace, Wellington Central Wellington NZ 6011 $750.00 |
After completing this course, participants will have learned to:
Topic 1
Conflict – is it all bad?
Topic 2
Understanding Your Response to Conflict
Topic 3
What makes up conflict?
Topic 4
How Managers Can Add to Conflict
Topic 5
Resolving Conflict Between Others
Topic 6
When Conflict Involves You
Topic 7
Implementing Agreements
Topic 8
Reflections
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
Conflict is a part of life for all of us, this Micro eLearning course helps you understand and manage conflict with more clarity.
Buy Conflict ResolutionThe most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Management and Supervision Courses Category
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