Communication Skills Training Course

Good communication skills are crucial for success in business. In this Communication Skills training course you'll discover things like how different personality types influence communication, what your communication preferences are and how to recognise the preferences of others.

Whether you want to improve your workplace or personal relationships, you’ll learn strategies for communicating effectively and overcoming common barriers. You will practice listening, speaking and questioning skills and explore the importance of understanding body language.

This course also teaches you how to adjust your communication approach so your message is well received by others. If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you.

This PD Training professional development course is available throughout New Zealand, including Auckland, Christchurch and Wellington.

Contact us today for a group quote or register now into the next public course date.

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Communication Skills Training Course

    In this course participants will:
     
    • Gain insight into their personality type and communication preferences, using our proprietary profiling tool
    • Learn to recognise other people's personality types and communication preferences
    • Learn to adjust your own communication approach based on need and situation
    • Understand barriers to effective communication and how to overcome them
    • Learn how to effectively utilise tone
    • Master the S.T.A.R. method for speaking on the spot
    • Learn to use body language appropriately
    • Learn to listen actively and effectively
    • Gain insight into asking open questions
    • Become a more effective communicator through the use and application of practical tools
     
     
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Paper or BYOD tablet

    Tailored Training

    Reinforcement



    + beat the forgetting curve with the

    Pre-Class Activities | Always Available Courseware | On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.



    Communication Skills Training Course testimonials

    "I found the course very enjoyable and would not hesitate to recommend it to others. The course content was very relevant for our group and something I'll be able to apply in my day to day communications. Sue was a pleasure to have as a facilitator and very fun to work with throughout the day. Thanks Sue :)"

    Solnet Solutions

     

    "Interactions with co workers was useful as it seemed like I understand them better now. sharing ideas and debates about certain topics also allowed me to express myself and gain ideas from others." 

     

    "It was useful to know about the skills how to communicate with people. And I hope to apply it to my work and community related. Thanks"

     

    "it was good to have short bursts of energy to break up the lengthy parts."

    Dynaspeak English

     

    "Appreciate the way Ian ensured that the things I wanted to learn were covered and in going through the content took time to reiterate and use personal experience for me to learn."

    KiwiRail

     

    "The course was highly influential to every individual and a must go for the people especially who are from a different culture to adapt NZ standards."

    Qual IT

     

    "I had excellent feedback from Eugene today. He said the course was very good and he took a lot away from it. There was a spread of people from different backgrounds and jobs with interesting stories to tell. Can you pass this on to the course providers? Thank you for arranging the course for him."

    KiwiRail

     

    "This is by far one of the most useful courses I attended. As a team of strong communicators I was sceptical as to the benefit for us, but I was pleasantly surprised. The pace was flexible to suit our needs and lines of enquiry. I have plenty to think about and work on for the months ahead!"

    "This course provides excellent tools and strategies for everyday communication. Increasing self awareness, recognising the needs of different personalities, and learning how to apply this in a practical way will be a focus for me. Being able to take part as a team has given greater benefit through shared discussion, observations and reinforcement that we want to continue to work together well."

    Ashburton District Council

     

    "The trainer's very maverick approach sticks out as a valuable tool in keeping the lesson as memorable as possible."

    Reynolds Group

     

    "The Training was very knowledgeable and tailored the approach to the individual's needs well."

    Civil Aviation Authority NZ

     

    "The course was good and Michael's personal touch made it great. For such a small group I felt he really covered what I was looking for and opened my eyes to what is actually happening in front me."

    Individual Course Participant

     

    "Really enjoyed my day's training the 3 circles are something that I can use every day with my staff and managers. I thought Terry was excellent in his presentation. Highly recommend."

    Southern Paprika Ltd

     

    "Terry is one of the best trainers I have had the pleasure of learning from. He was engaging, funny and very knowledgeable about the topic. The content was perfect and I would recommend this course, not only for work communication but also for personal communication with family/ friends."

    "The presenter was very engaging and kept the participants interested."

    "I really enjoyed the course and have taken away tools that are useful in both my work career and personal life. I would highly recommend the communications course to work colleges, including Senior Management."

    Higgins

     

    "Terry was great - very humorous and engaging, which made what could be a long day speed by :-)"

    Auldhouse Auckland

     




  • Course Outline - Communication Skills Training Course

    Download Communication Skills Training Course Outline

    Foreword:

    This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
     
    Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
     
    This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
     
     
    Communication Skills Training Course - Lesson 1
    Communication is key to success
    • 5 Habits of Highly Effective Communicators
    • Reflection
    Communication Skills Training Course - Lesson 2
    LDP ā€“ Communication Evolution Tool
    • Adjusting your style for a better approach:
    • Communicating when stressed
    • Reflection
    Communication Skills Training Course - Lesson 3
    Bridge the Gap to Communication Barriers
    • The Communication Process
    • Types of Barriers
    • Self-Awareness ā€“ Johari Window
    • Reflection
    Communication Skills Training Course - Lesson 4
    Beyond Verbal Communication
    • Understanding the Mehrabian Study
    • All About Body Language
    • Para-Verbal Communication Skills
    • The Power of Pitch
    • The Truth about Tone
    • The Strength of Speed
    • Reflection
    Communication Skills Training Course - Lesson 5
    Active Listening
    • 8 Common Barriers to Effective Listening and how to overcome them
    • Quadrant of cognitive/explanatory styles
    • Understanding Active Listening
    • Sending Good Signals to Others
    • Ladder of Inference
    • Reflection
    Communication Skills Training Course - Lesson 6
    Asking Good Questions
    • Open Questions
    • Closed Questions
    • Probing Questions
    • Reflection
    Communication Skills Training Course - Lesson 7
    Speaking Like a STAR
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Using ā€œIā€ Messages
    • Active Constructive Response - ACR
    • Reflection
    Communication Skills Training Course - Lesson 8
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.

    Personalised | Remembered | Applied

    Pre-Class Activities | Always Available Courseware |
    On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

    Report on your Success
    • Easier Planning
    • Faster Administration
    • Simple comprehensive
      reporting
  • Public Class Dates for Communication Skills Training Course

    Details:

    • Time: 9:00 a.m. - 4:30 p.m.
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Prices excl. GST
    • Pay on Invoice or by Credit Card

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Lunch &
    Refreshments

    Printed Courseware

    Or go paperless
    Location Date 1 Date 2 Date 3 Date 4
    Auckland
    338 Ponsonby Road Ponsonby 1011
    Sep 13
    1 day course
    $495.00
    Click to book
    Last chance!
    Oct 12
    1 day course
    $495.00
    Click to book
    Filling fast
    Nov 14
    1 day course
    $495.00
    Click to book
    Filling fast
    Dec 7
    1 day course
    $495.00
    Click to book
    Filling fast
    Wellington
    Level 8, 11 Hunter Street Wellington 6011
    Sep 13
    1 day course
    $495.00
    Click to book
    Filling fast
    Oct 12
    1 day course
    $495.00
    Click to book
    Filling fast
    Nov 14
    1 day course
    $495.00
    Click to book
    Filling fast
    Dec 7
    1 day course
    $495.00
    Click to book
    Filling fast
    Christchurch
    13 Stanley Street, Sydenham Christchurch 8023
    Sep 13
    1 day course
    $495.00
    Click to book
    Filling fast
    Oct 12
    1 day course
    $495.00
    Click to book
    Filling fast
    Nov 14
    1 day course
    $495.00
    Click to book
    Filling fast
    Dec 7
    1 day course
    $495.00
    Click to book
    Filling fast
Not exactly what you needed? Try other courses in the Personal Development Courses Category

 
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Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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