Communication Skills Training

The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

This PD Training professional development course is available throughout New Zealand, including Auckland, Christchurch and Wellington.

Contact us today for a group quote or register now into the next online session.

Looking for a 3-hour Online Live version of the course?  Click Here to View Our 3-Hour Virtual Communication Skills Courses.

Your Learning Outcomes

In this course participants will:

  • Gain insight into their personality type and communication preferences, using our proprietary profiling tool
  • Learn to recognise other people's personality types and communication preferences
  • Learn to adjust your own communication approach based on need and situation
  • Understand barriers to effective communication and how to overcome them
  • Learn how to effectively utilise tone
  • Master the S.T.A.R. method for speaking on the spot
  • Learn to use body language appropriately
  • Learn to listen actively and effectively
  • Gain insight into asking open questions
  • Become a more effective communicator through the use and application of practical tools
   

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"I found the course very enjoyable and would not hesitate to recommend it to others. The course content was very relevant for our group and something I'll be able to apply in my day to day communications. Sue was a pleasure to have as a facilitator and very fun to work with throughout the day. Thanks Sue :)"

Solnet Solutions

 

"Interactions with co workers was useful as it seemed like I understand them better now. sharing ideas and debates about certain topics also allowed me to express myself and gain ideas from others." 

 

"It was useful to know about the skills how to communicate with people. And I hope to apply it to my work and community related. Thanks"

 

"it was good to have short bursts of energy to break up the lengthy parts."

Dynaspeak English

 

"Appreciate the way Ian ensured that the things I wanted to learn were covered and in going through the content took time to reiterate and use personal experience for me to learn."

KiwiRail

 

"The course was highly influential to every individual and a must go for the people especially who are from a different culture to adapt NZ standards."

Qual IT

 

"I had excellent feedback from Eugene today. He said the course was very good and he took a lot away from it. There was a spread of people from different backgrounds and jobs with interesting stories to tell. Can you pass this on to the course providers? Thank you for arranging the course for him."

KiwiRail

 

"This is by far one of the most useful courses I attended. As a team of strong communicators I was skeptical as to the benefit for us, but I was pleasantly surprised. The pace was flexible to suit our needs and lines of enquiry. I have plenty to think about and work on for the months ahead!"

"This course provides excellent tools and strategies for everyday communication. Increasing self awareness, recognising the needs of different personalities, and learning how to apply this in a practical way will be a focus for me. Being able to take part as a team has given greater benefit through shared discussion, observations and reinforcement that we want to continue to work together well."

Ashburton District Council

 

"The trainer's very maverick approach sticks out as a valuable tool in keeping the lesson as memorable as possible."

Reynolds Group

 

"The Training was very knowledgeable and tailored the approach to the individual's needs well."

Civil Aviation Authority NZ

 

"The course was good and Michael's personal touch made it great. For such a small group I felt he really covered what I was looking for and opened my eyes to what is actually happening in front me."

Individual Course Participant

 

"Really enjoyed my day's training the 3 circles are something that I can use every day with my staff and managers. I thought Terry was excellent in his presentation. Highly recommend."

Southern Paprika Ltd

 

"Terry is one of the best trainers I have had the pleasure of learning from. He was engaging, funny and very knowledgeable about the topic. The content was perfect and I would recommend this course, not only for work communication but also for personal communication with family/ friends."

"The presenter was very engaging and kept the participants interested."

"I really enjoyed the course and have taken away tools that are useful in both my work career and personal life. I would highly recommend the communications course to work colleges, including Senior Management."

Higgins

 

"Terry was great - very humorous and engaging, which made what could be a long day speed by :-)"

Auldhouse Auckland

 

"The three "D" was an eye opener for me. So often I get upset with rude contractors and the first thing that comes to mind is revenge. The outcomes are not always negative in terms of the relationship needed to complete a project. Knowing the three "D" will give me that frame of mind to step back, process the information and then formulate a response that is factual based and professionally sound."

 

"The entire course was insightful and informative. Good to learn a few different things about how people communicate without realising it, like with body language."

PNCC

 

"The topic was really interesting. It helped me boost my self-esteem and gain some confidence when communicating with others by using the techniques I have learned from the course."

Auldhouse Christchurch

 

"I would like to say Terry was a really good trainer and made things simple to understand and also really exciting and it helped me get his point across. I hope this will help me improve and get as good as he is in communicating. We had a lot of different types of people in the training and Terry accommodated us all and made everyone engaged. I was pleased with the training I received. Thank you."

Tip Top

 

"I found this course extremely useful. I was reluctant to attend as I have been to several communications training sessions with different organisations but I was so pleased I did go. Not only was it a good reminder/refresher of skills but there was lots of useful new information which I know I will find useful in my current working environment."

PNCC

 

"I enjoyed that Julia went out of the way to help one of the trainees and I felt this was very rewarding and have taken some of the skills into my job - especially being visible and making sure I am available."

"The course was very enjoyable."

Auldhouse Christchurch

 

"Overall the course and Kim were fantastic!."

Vanguard Logistics Services (NZ) Ltd

 

"I really felt that our trainer, Terry, was very easy and interesting to listen to and he really engaged with the class and individually when required. I felt privileged to have such a professional, well known and competent person to train us. Thank you."

Individual Course Participant

 

"I had a very enjoyable and informative day and had a lot of good lessons and techniques to take away with me. Thanks!"

Capital E - National Theatre for Children

 

"Overall, I really enjoyed the training opportunity. Vivienne was a passionate trainer who had a lot to offer the participants especially on the topic of personality styles. I learnt a lot about the four styles and enjoyed identifying my own style and those of other important people in my life. Very useful tool. I also enjoyed receiving a voucher to use for lunch so that we had a break away from the venue during lunchtime to refresh."

The Peace Foundation

 

"I really enjoyed the course and look forward to developing my communication skills."

Robert Walters

 

"The most useful part was the personality types - the course didn't allow time for more detailed ideas on how to communicate with each different personality type so maybe an advanced course that focuses on that aspect would be good."

Michael Thornton Solicitor

 

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Communication Skills Training Now

This communications skills training course in New Zealand helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.

Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.

This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
 

See the Live Online tab for the course outline for the live online course

Course Outline for Communication Skills Training

After completing this course, participants will have learned to:

Topic 1

Communication is key to success

  • 5 Habits of Highly Effective Communicators
  • Reflection

Topic 2

REACH – Communication Evolution Tool

  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection

Topic 3

Bridge the Gap to Communication Barriers

  • The Communication Process
  • Types of Barriers
  • Self-Awareness – Johari Window
  • Reflection

Topic 4

Beyond Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection

Topic 5

Active Listening

  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection

Topic 6

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection

Topic 7

Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Using “I” Messages
  • Active Constructive Response - ACR
  • Reflection

Topic 8

Reflections

  • Create an Action Plan
  • Accountability = Action

4.8/5

from 559 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Communication Skills Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

11:00 am - 2:00 pm Pacific/Auckland

$480.00

23 September

Enrol Now Filling fast

8 November

Enrol Now Filling fast

19 December

Enrol Now Filling fast

12 February

Enrol Now Filling fast

Course Outline for Communication Skills Training

After completing this course, participants will have learned to:

Topic 1

REACH – Communication Evolution Tool

  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection

Topic 2

Beyond Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection

Topic 3

Active Listening

  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection

Topic 4

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Auckland

1.0 day course

Karstens, Tower 1, Level 4, 205 Queen Street Auckland NZ 1010

$750.00

23 September

Enrol Now Last chance!

8 November

Enrol Now Last chance!

19 December

Enrol Now Filling fast

12 February

Enrol Now Filling fast

Christchurch

1.0 day course

Lumify, 13 Stanley Street, Sydenham Christchurch NZ 8240

$750.00

23 September

Enrol Now Filling fast

8 November

Enrol Now Filling fast

19 December

Enrol Now Filling fast

12 February

Enrol Now Filling fast

Wellington

1.0 day course

Lumify, JacksonStone House, , Level 8, 11 Hunter Street Wellington NZ 6141

$750.00

23 September

Enrol Now Filling fast

8 November

Enrol Now Filling fast

19 December

Enrol Now Filling fast

12 February

Enrol Now Filling fast

Course Outline for Communication Skills Training

After completing this course, participants will have learned to:

Topic 1

Communication is key to success

  • 5 Habits of Highly Effective Communicators
  • Reflection

Topic 2

REACH – Communication Evolution Tool

  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection

Topic 3

Bridge the Gap to Communication Barriers

  • The Communication Process
  • Types of Barriers
  • Self-Awareness – Johari Window
  • Reflection

Topic 4

Beyond Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection

Topic 5

Active Listening

  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection

Topic 6

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection

Topic 7

Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Using “I” Messages
  • Active Constructive Response - ACR
  • Reflection

Topic 8

Reflections

  • Create an Action Plan
  • Accountability = Action

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Learn the habits, strategies and techniques to improve your communication in this Micro eLearning course.

Buy Communication Skills

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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