Good communication skills are crucial for success in any business in New Zealand. In this Communication Skills training course, you'll discover things like how different personality types influence communication, what your communication preferences are and how to recognise the preferences of others.

Whether you want to improve your workplace or personal relationships, you’ll learn strategies for communicating effectively and overcoming common barriers. You will practice listening, speaking and questioning skills and explore the importance of understanding body language.

This course also teaches you how to adjust your communication approach, so your message is well received by others. If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you.

This PD Training professional development course is available throughout New Zealand, including Auckland, Christchurch and Wellington.

Contact us today for a group quote or register now into the next public course date.

Your Learning Outcomes
Communication Skills Training Course

In this course participants will:
  • Gain insight into their personality type and communication preferences, using our proprietary profiling tool
  • Learn to recognise other people's personality types and communication preferences
  • Learn to adjust your own communication approach based on need and situation
  • Understand barriers to effective communication and how to overcome them
  • Learn how to effectively utilise tone
  • Master the S.T.A.R. method for speaking on the spot
  • Learn to use body language appropriately
  • Learn to listen actively and effectively
  • Gain insight into asking open questions
  • Become a more effective communicator through the use and application of practical tools
 
 
Duration: 1.0 day course

Your giving outcomes
every time you book with us we give
to someone in need for you




Reviews

Communication Skills Training Course Reviews:

"I found the course very enjoyable and would not hesitate to recommend it to others. The course content was very relevant for our group and something I'll be able to apply in my day to day communications. Sue was a pleasure to have as a facilitator and very fun to work with throughout the day. Thanks Sue :)"

Solnet Solutions

 

"Interactions with co workers was useful as it seemed like I understand them better now. sharing ideas and debates about certain topics also allowed me to express myself and gain ideas from others." 

 

"It was useful to know about the skills how to communicate with people. And I hope to apply it to my work and community related. Thanks"

 

"it was good to have short bursts of energy to break up the lengthy parts."

Dynaspeak English

 

"Appreciate the way Ian ensured that the things I wanted to learn were covered and in going through the content took time to reiterate and use personal experience for me to learn."

KiwiRail

 

"The course was highly influential to every individual and a must go for the people especially who are from a different culture to adapt NZ standards."

Qual IT

 

"I had excellent feedback from Eugene today. He said the course was very good and he took a lot away from it. There was a spread of people from different backgrounds and jobs with interesting stories to tell. Can you pass this on to the course providers? Thank you for arranging the course for him."

KiwiRail

 

"This is by far one of the most useful courses I attended. As a team of strong communicators I was skeptical as to the benefit for us, but I was pleasantly surprised. The pace was flexible to suit our needs and lines of enquiry. I have plenty to think about and work on for the months ahead!"

"This course provides excellent tools and strategies for everyday communication. Increasing self awareness, recognising the needs of different personalities, and learning how to apply this in a practical way will be a focus for me. Being able to take part as a team has given greater benefit through shared discussion, observations and reinforcement that we want to continue to work together well."

Ashburton District Council

 

"The trainer's very maverick approach sticks out as a valuable tool in keeping the lesson as memorable as possible."

Reynolds Group

 

"The Training was very knowledgeable and tailored the approach to the individual's needs well."

Civil Aviation Authority NZ

 

"The course was good and Michael's personal touch made it great. For such a small group I felt he really covered what I was looking for and opened my eyes to what is actually happening in front me."

Individual Course Participant

 

"Really enjoyed my day's training the 3 circles are something that I can use every day with my staff and managers. I thought Terry was excellent in his presentation. Highly recommend."

Southern Paprika Ltd

 

"Terry is one of the best trainers I have had the pleasure of learning from. He was engaging, funny and very knowledgeable about the topic. The content was perfect and I would recommend this course, not only for work communication but also for personal communication with family/ friends."

"The presenter was very engaging and kept the participants interested."

"I really enjoyed the course and have taken away tools that are useful in both my work career and personal life. I would highly recommend the communications course to work colleges, including Senior Management."

Higgins

 

"Terry was great - very humorous and engaging, which made what could be a long day speed by :-)"

Auldhouse Auckland

 

"The three "D" was an eye opener for me. So often I get upset with rude contractors and the first thing that comes to mind is revenge. The outcomes are not always negative in terms of the relationship needed to complete a project. Knowing the three "D" will give me that frame of mind to step back, process the information and then formulate a response that is factual based and professionally sound."

 

"The entire course was insightful and informative. Good to learn a few different things about how people communicate without realising it, like with body language."

PNCC

 

"The topic was really interesting. It helped me boost my self-esteem and gain some confidence when communicating with others by using the techniques I have learned from the course."

Auldhouse Christchurch

 

"I would like to say Terry was a really good trainer and made things simple to understand and also really exciting and it helped me get his point across. I hope this will help me improve and get as good as he is in communicating. We had a lot of different types of people in the training and Terry accommodated us all and made everyone engaged. I was pleased with the training I received. Thank you."

Tip Top

 

"I found this course extremely useful. I was reluctant to attend as I have been to several communications training sessions with different organisations but I was so pleased I did go. Not only was it a good reminder/refresher of skills but there was lots of useful new information which I know I will find useful in my current working environment."

PNCC

 

"I enjoyed that Julia went out of the way to help one of the trainees and I felt this was very rewarding and have taken some of the skills into my job - especially being visible and making sure I am available."

"The course was very enjoyable."

Auldhouse Christchurch

 

"Overall the course and Kim were fantastic!."

Vanguard Logistics Services (NZ) Ltd

 

"I really felt that our trainer, Terry, was very easy and interesting to listen to and he really engaged with the class and individually when required. I felt privileged to have such a professional, well known and competent person to train us. Thank you."

Individual Course Participant

 

"I had a very enjoyable and informative day and had a lot of good lessons and techniques to take away with me. Thanks!"

Capital E - National Theatre for Children

 

"Overall, I really enjoyed the training opportunity. Vivienne was a passionate trainer who had a lot to offer the participants especially on the topic of personality styles. I learnt a lot about the four styles and enjoyed identifying my own style and those of other important people in my life. Very useful tool. I also enjoyed receiving a voucher to use for lunch so that we had a break away from the venue during lunchtime to refresh."

The Peace Foundation

 

"I really enjoyed the course and look forward to developing my communication skills."

Robert Walters

 

"The most useful part was the personality types - the course didn't allow time for more detailed ideas on how to communicate with each different personality type so maybe an advanced course that focuses on that aspect would be good."

Michael Thornton Solicitor

 




Course Outline
Communication Skills Training Course

Download Communication Skills Training Course Outline

Foreword:

This communications skills training course in New Zealand helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
 
Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
 
This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
 

Communication Skills Training Course - Lesson 1
Communication is key to success
  • 5 Habits of Highly Effective Communicators
  • Reflection
Communication Skills Training Course - Lesson 2
LDP – Communication Evolution Tool
  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection
Communication Skills Training Course - Lesson 3
Bridge the Gap to Communication Barriers
  • The Communication Process
  • Types of Barriers
  • Self-Awareness – Johari Window
  • Reflection
Communication Skills Training Course - Lesson 4
Beyond Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection
Communication Skills Training Course - Lesson 5
Active Listening
  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection
Communication Skills Training Course - Lesson 6
Asking Good Questions
  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection
Communication Skills Training Course - Lesson 7
Speaking Like a STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Using “I” Messages
  • Active Constructive Response - ACR
  • Reflection
Communication Skills Training Course - Lesson 8
Reflections
  • Create an Action Plan
  • Accountability = Action

In-House Training We’ll focus on what matters most to you and tailor to your context


Delivery Options for In-house training

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Trainng Management Centre which takes care of a heap of things before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Generates Sign in Sheet

(So you don’t have to)

Generates Branded Flyer

If you if you want to ‘promote’ internally

PDF’s of Certificates

(can be co-branded with your logo)

Collects and Reports feedback

(So you don’t have to)

Complete Results Dashboard

(including trainer insights)


What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Do you already have systems and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Communication Skills Training Course

Details:

  • Time: 09:00:00 - 16:30:00
  • Small classes, average 5 people, max 16
  • Prices excl. GST
  • Lunch and refreshments included
  • Pay on Invoice or by Credit Card

Questions:

  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)

Wish you had a larger training budget?
With
you can give your team unlimited training
learn more

Location Date 1 Date 2 Date 3 Date 4
Auckland
Auldhouse Computer Training, Three Lamps , 338 Ponsonby Road Ponsonby NZ 1011
February 5
1.0 day course
$695.00
Last Chance!
$0 for members
March 11
1.0 day course
$695.00
Filling fast
April 7
1.0 day course
$695.00
Filling fast
May 5
1.0 day course
$695.00
Filling fast
Wellington
Auldhouse, JacksonStone House, , Level 8, 11 Hunter Street Wellington NZ 6011
February 5
1.0 day course
$695.00
Last Chance!
$0 for members
March 11
1.0 day course
$695.00
Last Chance!
$0 for members
April 7
1.0 day course
$695.00
Filling fast
May 5
1.0 day course
$695.00
Filling fast
Christchurch
Auldhouse, 13 Stanley Street, Sydenham Christchurch NZ 8023
February 5
1.0 day course
$695.00
Filling fast
March 11
1.0 day course
$695.00
Filling fast
April 7
1.0 day course
$695.00
Filling fast
May 5
1.0 day course
$695.00
Filling fast

When you book a Public Class with PD Training you can expect:

Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Orgmenta app

Embed Learning A great training course is only the beginning to lasting change.

To help you get lasting change from training we engage your participants

Before training

Pre course activity & chat with the trainer about personal learning goals

During training

At the course conclusion participants are encouraged to add an action plan and select an accountability buddy

After training

  • Participants can access course materials and extension content + more
  • If they picked an accountability buddy, they will have that meeting as well

We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)

All made easy via our orgmenta participant app

More ways we can help achieve lasting change include:

1. Make it Stick Packs - 6 months of 10-15 minute activities to run at meetings

Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.

When you choose this option, we provide your nominated Learning Champions with a 3-hour session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.

Make it Stick packs are available for all PDT Signature Series courses.

2. Follow-Up Coaching by our Trainers

Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.

Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.

3. Physical Products - visual reminders to keep key concepts alive

Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.

The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.

The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.

We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.

REACH to my Team
Visualizer / Reminder

The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.

The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.

REACH to my Team Visualizer / Reminder guidelines for use

  • For this activity the simplest way to plot all participants on the REACH Grid is by generating TEAM Insights Report from the REACH Ecosystem which will give the position of everyone participating.
  • Place the REACH Team Visualizer / Reminder on a flat surface, preferably a wall, where it is clearly visible. Ask participants to mark their REACH position on the grid with a sticky dot. Recommend that participants put their initials on the sticky dot so they can easily locate themselves later. Each person’s REACH can revealed one at a time in a group activity. This allows for everyone to identify the dynamic that they will have with each other. Are they in the same quadrant or are the polar opposites? How do they "REACH" each other?
  • When you construct this activity with participants who have not seen their REACH score, they begin to develop a sense of self-awareness and their blind spots as well as of those around them.
  • The REACH Team Visualizer / Reminder is a powerful way to keep Team Dynamics and REACH alive. It can be revisited on a regular basis, people can be added, removed or moved by simply adding, removing or moving dots.
Download REACH Team Dynamic Visualiser guidelines

Keep it Alive
REACH Cubes

REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.

Keep it Alive REACH Cubes Activity 1 – Thinking Outside the Square

When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.

Are they the Advisor focused on detail and doing?

or a Coach focused on People and Action?

This brings a whole new level of empathy building and appreciation for the strength of thinking differently.

Keep it Alive REACH Cubes Activity 2 – Grow Your REACH in your space

After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.

Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:

The Desk Stack:

Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.

Think Before I Act:

Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.

Download REACH Cubes Activity File

Learn to REACH
Labels

Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.

The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.

These work well after training when stuck to people’s monitors or workstations.

View all of the REACH Training and reinforcement products Here
Not exactly what you needed? Try other courses in the Personal Development Courses Category


Communication Skills Training
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