Good communication skills are crucial for success in any business in New Zealand. In this Communication Skills training course, you'll discover things like how different personality types influence communication, what your communication preferences are and how to recognise the preferences of others.

Whether you want to improve your workplace or personal relationships, you’ll learn strategies for communicating effectively and overcoming common barriers. You will practice listening, speaking and questioning skills and explore the importance of understanding body language.

This course also teaches you how to adjust your communication approach, so your message is well received by others. If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you.

This PD Training professional development course is available throughout New Zealand, including Auckland, Christchurch and Wellington.

Contact us today for a group quote or register now into the next public course date.

Your Learning Outcomes
Communication Skills Training Course

In this course participants will:
  • Gain insight into their personality type and communication preferences, using our proprietary profiling tool
  • Learn to recognise other people's personality types and communication preferences
  • Learn to adjust your own communication approach based on need and situation
  • Understand barriers to effective communication and how to overcome them
  • Learn how to effectively utilise tone
  • Master the S.T.A.R. method for speaking on the spot
  • Learn to use body language appropriately
  • Learn to listen actively and effectively
  • Gain insight into asking open questions
  • Become a more effective communicator through the use and application of practical tools
 
 
Duration: 1.0 day course



Reviews

Communication Skills Training Course Reviews:

"I found the course very enjoyable and would not hesitate to recommend it to others. The course content was very relevant for our group and something I'll be able to apply in my day to day communications. Sue was a pleasure to have as a facilitator and very fun to work with throughout the day. Thanks Sue :)"

Solnet Solutions

 

"Interactions with co workers was useful as it seemed like I understand them better now. sharing ideas and debates about certain topics also allowed me to express myself and gain ideas from others." 

 

"It was useful to know about the skills how to communicate with people. And I hope to apply it to my work and community related. Thanks"

 

"it was good to have short bursts of energy to break up the lengthy parts."

Dynaspeak English

 

"Appreciate the way Ian ensured that the things I wanted to learn were covered and in going through the content took time to reiterate and use personal experience for me to learn."

KiwiRail

 

"The course was highly influential to every individual and a must go for the people especially who are from a different culture to adapt NZ standards."

Qual IT

 

"I had excellent feedback from Eugene today. He said the course was very good and he took a lot away from it. There was a spread of people from different backgrounds and jobs with interesting stories to tell. Can you pass this on to the course providers? Thank you for arranging the course for him."

KiwiRail

 

"This is by far one of the most useful courses I attended. As a team of strong communicators I was skeptical as to the benefit for us, but I was pleasantly surprised. The pace was flexible to suit our needs and lines of enquiry. I have plenty to think about and work on for the months ahead!"

"This course provides excellent tools and strategies for everyday communication. Increasing self awareness, recognising the needs of different personalities, and learning how to apply this in a practical way will be a focus for me. Being able to take part as a team has given greater benefit through shared discussion, observations and reinforcement that we want to continue to work together well."

Ashburton District Council

 

"The trainer's very maverick approach sticks out as a valuable tool in keeping the lesson as memorable as possible."

Reynolds Group

 

"The Training was very knowledgeable and tailored the approach to the individual's needs well."

Civil Aviation Authority NZ

 

"The course was good and Michael's personal touch made it great. For such a small group I felt he really covered what I was looking for and opened my eyes to what is actually happening in front me."

Individual Course Participant

 

"Really enjoyed my day's training the 3 circles are something that I can use every day with my staff and managers. I thought Terry was excellent in his presentation. Highly recommend."

Southern Paprika Ltd

 

"Terry is one of the best trainers I have had the pleasure of learning from. He was engaging, funny and very knowledgeable about the topic. The content was perfect and I would recommend this course, not only for work communication but also for personal communication with family/ friends."

"The presenter was very engaging and kept the participants interested."

"I really enjoyed the course and have taken away tools that are useful in both my work career and personal life. I would highly recommend the communications course to work colleges, including Senior Management."

Higgins

 

"Terry was great - very humorous and engaging, which made what could be a long day speed by :-)"

Auldhouse Auckland

 

"The three "D" was an eye opener for me. So often I get upset with rude contractors and the first thing that comes to mind is revenge. The outcomes are not always negative in terms of the relationship needed to complete a project. Knowing the three "D" will give me that frame of mind to step back, process the information and then formulate a response that is factual based and professionally sound."

 

"The entire course was insightful and informative. Good to learn a few different things about how people communicate without realising it, like with body language."

PNCC

 

"The topic was really interesting. It helped me boost my self-esteem and gain some confidence when communicating with others by using the techniques I have learned from the course."

Auldhouse Christchurch

 

"I would like to say Terry was a really good trainer and made things simple to understand and also really exciting and it helped me get his point across. I hope this will help me improve and get as good as he is in communicating. We had a lot of different types of people in the training and Terry accommodated us all and made everyone engaged. I was pleased with the training I received. Thank you."

Tip Top

 

"I found this course extremely useful. I was reluctant to attend as I have been to several communications training sessions with different organisations but I was so pleased I did go. Not only was it a good reminder/refresher of skills but there was lots of useful new information which I know I will find useful in my current working environment."

PNCC

 

"I enjoyed that Julia went out of the way to help one of the trainees and I felt this was very rewarding and have taken some of the skills into my job - especially being visible and making sure I am available."

"The course was very enjoyable."

Auldhouse Christchurch

 

"Overall the course and Kim were fantastic!."

Vanguard Logistics Services (NZ) Ltd

 

"I really felt that our trainer, Terry, was very easy and interesting to listen to and he really engaged with the class and individually when required. I felt privileged to have such a professional, well known and competent person to train us. Thank you."

Individual Course Participant

 

"I had a very enjoyable and informative day and had a lot of good lessons and techniques to take away with me. Thanks!"

Capital E - National Theatre for Children

 

"Overall, I really enjoyed the training opportunity. Vivienne was a passionate trainer who had a lot to offer the participants especially on the topic of personality styles. I learnt a lot about the four styles and enjoyed identifying my own style and those of other important people in my life. Very useful tool. I also enjoyed receiving a voucher to use for lunch so that we had a break away from the venue during lunchtime to refresh."

The Peace Foundation

 

"I really enjoyed the course and look forward to developing my communication skills."

Robert Walters

 

"The most useful part was the personality types - the course didn't allow time for more detailed ideas on how to communicate with each different personality type so maybe an advanced course that focuses on that aspect would be good."

Michael Thornton Solicitor

 




Course Outline
Communication Skills Training Course

Download Communication Skills Training Course Outline

Foreword:

This communications skills training course in New Zealand helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
 
Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
 
This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
 

Communication Skills Training Course - Lesson 1
Communication is key to success
  • 5 Habits of Highly Effective Communicators
  • Reflection
Communication Skills Training Course - Lesson 2
LDP – Communication Evolution Tool
  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection
Communication Skills Training Course - Lesson 3
Bridge the Gap to Communication Barriers
  • The Communication Process
  • Types of Barriers
  • Self-Awareness – Johari Window
  • Reflection
Communication Skills Training Course - Lesson 4
Beyond Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection
Communication Skills Training Course - Lesson 5
Active Listening
  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection
Communication Skills Training Course - Lesson 6
Asking Good Questions
  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection
Communication Skills Training Course - Lesson 7
Speaking Like a STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Using “I” Messages
  • Active Constructive Response - ACR
  • Reflection
Communication Skills Training Course - Lesson 8
Reflections
  • Create an Action Plan
  • Accountability = Action

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Communication Skills Training Course

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer
  • Prices excl. GST

Questions:

Live Online Money

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Aus and NZ

Online Course Date 1 Date 2 Date 3 Date 4
Communication Skills Training - Online Instructor-led 3hours
Time: 11:00 AM - 2:00 PM NZST
July 13
$475.00
Filling fast
July 28
$475.00
Filling fast
August 21
$475.00
Filling fast
August 30
$475.00
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Public Class Dates for
Communication Skills Training Course

Details:

  • Time: 09:00 AM - 04:30 PM
  • Small classes, average 5 people, max 16
  • Prices excl. GST
  • Lunch and refreshments included
  • Pay on Invoice or by Credit Card

Questions:

  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)

UNLIMITED TRAINING FOR AN
ENTIRE YEAR FOR LESS THAN THE
COST OF 3 DAYS OF TRAINING

learn more

Location Date 1 Date 2 Date 3 Date 4
Auckland
Auldhouse Computer Training, Three Lamps , 338 Ponsonby Road Ponsonby NZ 1011
July 14
1.0 day course
$695.00
Missed out
August 20
1.0 day course
$695.00
Filling fast
September 25
1.0 day course
$695.00
Filling fast
October 28
1.0 day course
$695.00
Filling fast
Wellington
Auldhouse, JacksonStone House, , Level 8, 11 Hunter Street Wellington NZ 6011
July 14
1.0 day course
$695.00
Missed out
August 20
1.0 day course
$695.00
Filling fast
September 25
1.0 day course
$695.00
Filling fast
October 28
1.0 day course
$695.00
Filling fast
Christchurch
Auldhouse, 13 Stanley Street, Sydenham Christchurch NZ 8023
July 14
1.0 day course
$695.00
Missed out
August 20
1.0 day course
$695.00
Filling fast
September 25
1.0 day course
$695.00
Filling fast
October 28
1.0 day course
$695.00
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Personal Development Courses Category

 
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