Our Purpose: To help your organisation provide training and development to your people that is on target, fun, retained and above all helps them achieve their goals.
What we deliver
Programs
Short Courses (90 mins, 3 hours, day)
How we Deliver it
What our clients say
The leadership development training course was excellent from start to finish We couldn't have asked for a better facilitator in Sue and her knowledge level was to a very high standard. She presented in such a way that catered to all of the participants and made it a very interactive environment involving everyone. I not only met my objectives but left feeling I had learnt for more than I expected. I haven't laughed so much in a long time and found it to be a very positive experience. Thank you Sue.
Karina
The course was very well received and Troy was a great trainer. The way he presented it was very easy to understand and he covered off on a lot of items which were valid and useful. It was appreciated that he tailored the information to suit our team. Everyone learnt something and will put into practice what we were shown.
Melinda
I would like to start by saying thank you very much for the engaging training on Tuesday and Wednesday.
- Our team loved your energy, and most importantly how you adapted the training based on our needs as an organisation, not just following the same routine.
Another positive note is that Christian our CEO, has not stopped bragging about you to the company and his other friends.
Datanova
I have to say I was blown away by the course, it was serious but I managed to have the best day and a quite a few laughs. Derrick is amazing at what he does, the whole class took no longer than 30 mins to relax and open up. I have taken life lessons away with me and now I just need to put them into practise, I have my manual in my desk at work and look forward to referring to it to help me be a better work colleague and better person. Thank You
Public Schedule participant.
There are many EA courses out there, and many of them aren't great. This course was the the best course I had been on. Derrick was knowledgeable, and the participants on the course were given the freedom to talk about their experiences and opinions in an open environment. Thank you so much.
Debbie - Pipeline Plumbing
On behalf of xxx Council I would like to extend a big thank you to you and Kirsten for the services you have provided over the past 3 months. It feels like a lifetime ago we were all trying to scramble to figure out how to function in the new working arrangements.
Council
Upcoming Public Classes
Effective Delegation Training
Delegation is often one of the hardest skills for a manager to master. During this training course, participants receive training in the many of the facets of delegation, including when and whom to delegate responsibilities, understanding the delegation process, use effective techniques to overcome problems, and more.
Wednesday, February 2, 2022
NZ - Auckland
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Communication Skills Training
This communications skills training course in New Zealand helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general. If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.Thursday, February 3, 2022
NZ - Auckland
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Customer Service Training - Online Instructor-led 3hours
In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions:
- Do you or your staff have the right skill sets to deliver exceptional customer service?
- How do you currently improve your Customer Service Skills and approaches?
- Do you strive to continuously improve your customer service?
- Do you listen to your customers and their needs?
- Do you currently listen effectively to uncover the customer’s true needs?
- Are internal customers understood and prioritised?
This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service to both internal and external customers.
Friday, February 4, 2022
Web - Live Online Class
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