Design Thinking Training

WHAT IS DESIGN THINKING and WHY IS IT IMPORTANT

Design thinking is a process for solving problems by prioritising the end user's needs above all else. It is solution based and user centric rather than problem based.

Design Thinking relies on observing, with empathy, how people interact with their environments, and employs an iterative, hands-on approach to creating innovative solutions.

It's about thinking how humans will engage with the product or service rather than how the organisation thinks they will engage or what they need.

It's about asking questions such as "Who will be using this product?" and "How will this solution impact the user?"

The first and most important, step of design thinking is building empathy with users. By understanding the person affected by a problem, you can find a more impactful solution. On top of empathy, design thinking is centred on observing the interaction between the user and the product, drawing conclusions based on research, and ensuring the user remains the focus of the final implementation.

To be truly human-centred, the second step is to watch how people use a product or service and continue to refine the product or service in order to improve the user's experience. This is the "iterative" part of design thinking. It favours moving quickly to get prototypes out to test, rather than endless research or rumination.

In contrast to traditional problem-solving, which is a linear process of identifying a problem and then brainstorming solutions, design thinking only works if it is iterative. It is less of a means to get to a single solution, and more of a way to continuously evolve your thinking and respond to consumer needs.

Why is design Thinking important

With design thinking skills comes the ability to develop product and service innovations that add value to your clients and customers' lives quickly and efficiently.

Because design thinking is so user-centric, innovative products, by definition, add value to customers' lives.

Using design thinking, you can continually iterate on existing products and create new ones that meet customer pain points as they arise—leading to greater business performance over time.

Overcome Cognitive Fixedness

One of the key tenants of design thinking is overcoming cognitive fixedness—the state of mind in which one consciously or unconsciously assumes there's only one way to interpret or approach a situation.

Design thinking requires breaking out of the box when looking at your product or service ("What else could this product/service do?") and when considering potential solutions to problems ("It's always been solved this way. What if we tried this instead?").

Like a muscle, overcoming cognitive fixedness becomes easier the more you do it. By using design thinking to guide your work, you can practice out-of-the-box thinking and excel in any problem-solving scenario.

Lead your Team Toward Innovation

Paired with leadership skills, an intimate knowledge of the design thinking process can enable you to lead innovation within your organisation.

With this framework, you can empower your team to take ownership of each part of the process, work together to pool knowledge and diverse perspectives, and track and measure tangible results.

With these 3 key points using Design Thinking saves organisations time and money and proves you to be a game changer.

Your Learning Outcomes

In this course participants will learn to:

  • Develop deep consumer insights
  • Reframe problems to reveal innovative solutions
  • Solve productivity bottlenecks
  • Reduce risk and accelerate learning through rapid prototyping
  • Be comfortable operating in ambiguity
  • Use a creative process to manage intractable problems
  • Use insights to generate better ideas faster
  • Begin to instil a design culture in your organisation


PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

.

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Design Thinking Training Now

Design Thinking is a proven methodology which provides a creative solution-based approach to solving problems.

It's extremely useful when tackling complex problems that are ill-defined or unknown.

Using the 5 steps of Design Thinking helps to understand the human needs involved, enables you to reframe the problem in human-centric ways, create numerous ideas through brainstorming sessions and adopts a hands-on approach to prototyping and testing.

This fun and interactive Design Thinking Workshop will provide you with the practical skills and knowledge that will assist you to solve complex problems and use your critical thinking skills in an effective people entered way.

Course Outline for Design Thinking Training

After completing this course, participants will have learned to:

Topic 1

Getting Started

  • What is Design Thinking?
  • Workshop Objectives
  • The Model
  • The Benefits
  • Reflection

Topic 2

Empathise

  • A Human Centred Organisation
  • Get to know your End User
  • Empathy Mapping and Personas
  • Reflection

Topic 3

Define

  • Write a Problem Statement
  • Pain Points
  • Conducting Research
  • Developing Customer Insights
  • Reflection

Topic 4

Storytelling

  • The role of Story Telling
  • Create your Story
  • Stories that Inform
  • Stories that Inspire
  • Reflection

Topic 5

Ideate

  • Convergent and Divergent Thinking
  • Yes Thinking
  • Reverse Brainstorming
  • Idea Challenge
  • Reflection

Topic 6

Prototype

  • Mock up your Idea
  • Yes thinking
  • Brainstorming
  • Idea Challenge
  • Reflection

Topic 7

Iterate

  • Share your Idea
  • Test your Idea
  • Gather Different Perspectives
  • Gather Feedback
  • Reflection

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Design Thinking Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Prices excl. GST
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Pay on Invoice or by Credit Card

Questions:

Auckland

1.0 day course

ACE Training, Level 3, 46 Brown Street, Ponsonby Auckland NZ 1021

$750.00

February 21

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April 19

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August 22

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November 13

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Christchurch

1.0 day course

ACE Training, Unit 7, 15 Sir Gil Simpson Drive Christchurch NZ 8053

$750.00

February 21

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April 19

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August 22

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November 13

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Wellington

1.0 day course

ACE Training, Level 1, 89 The Terrace, Wellington Central Wellington NZ 6011

$750.00

February 21

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April 19

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August 22

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November 13

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Course Outline for Design Thinking Training

After completing this course, participants will have learned to:

Topic 1

Getting Started

  • What is Design Thinking?
  • Workshop Objectives
  • The Model
  • The Benefits
  • Reflection

Topic 2

Empathise

  • A Human Centred Organisation
  • Get to know your End User
  • Empathy Mapping and Personas
  • Reflection

Topic 3

Define

  • Write a Problem Statement
  • Pain Points
  • Conducting Research
  • Developing Customer Insights
  • Reflection

Topic 4

Storytelling

  • The role of Story Telling
  • Create your Story
  • Stories that Inform
  • Stories that Inspire
  • Reflection

Topic 5

Ideate

  • Convergent and Divergent Thinking
  • Yes Thinking
  • Reverse Brainstorming
  • Idea Challenge
  • Reflection

Topic 6

Prototype

  • Mock up your Idea
  • Yes thinking
  • Brainstorming
  • Idea Challenge
  • Reflection

Topic 7

Iterate

  • Share your Idea
  • Test your Idea
  • Gather Different Perspectives
  • Gather Feedback
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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