Conflict Resolution Training Course

Conflict in human relationships, even good relationships, is inevitable. Learning how to manage conflict is a key skill for anyone that works in a team, interfaces with customers or has a supervisory role.

The PD Training Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict, how to manage and resolve it quickly with professionalism.

Attend a Conflict Resolution Training Class today, or have one of our professional trainers come to your workplace in Auckland, Wellington or Christchurch.

Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Conflict Resolution Training Course
Learning Outcomes
Course Outline
In-House
Training
Public Class
Reviews
  • Learning Outcomes - Conflict Resolution Training Course

    In this course participants will:

    • Gain a thorough understanding of the sources, causes and types of conflict
    • Master all six phases of the conflict resolution process
    • Understand the five main approaches to conflict resolution
    • Learn to apply conflict resolution approaches 
    • Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
    • Develop communication tools such as agreement frames and open questions
    • Learn practical anger and stress management techniques
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Paper or BYOD tablet

    Tailored Training

    Reinforcement



    + beat the forgetting curve with the

    Pre-Class Activities | Always Available Courseware | On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.



    Conflict Resolution Training Course testimonials

    "Good course, I gained some good insights into my current performance and how to improve in the future."

    Accident Compensation Corporation

    "Very knowledgeable trainer who expressed the course very well. Learnt a lot from the great content."

    isite Media

    "I learned a lot about myself actually, with regards to conflict management and I definitely found the course helpful and relevant....Thank you though, really well worth it."

    "It made me more "self aware." I hope to apply these methods in all of my dealings with people, not necessarily just "negatively" associated conflict. I was interested in the "inner conflict" concept as I work mostly on my own - so making decisions at work, and resolving conflicts quickly so I can be more productive. It has given me tools and methods to deal with one difficult colleague in particular and has given me some confidence to deal with any potential conflict in the future with the colleague I find difficult. "

    Mcdonald Real Estate Ltd

     

    "Really useful and productive day - got through a lot in a limited time."

    Life Unlimited

     

    "Michael was a good presenter and knowledgeable on the topic with some very interesting case studies and actual experience he could share."

    Enatel Ltd

     

    "The facilitator was fantastic. I found her really engaging and knowledgeable about the course content."

    "All of the course was great. I learnt so much about mediation and am better placed to deal with conflict between staff members, family or others."

    "The facilitator did an amazing job to keep everyone on point and engaged through the day - and it was fun too - she did a great job and "made" the training relevant for the participants."

    "I found the facilitator/trainer knew what she was talking about. I enjoyed the workshops we did to highlight what step/s we needed to take next. On the whole I will be using these techniques in situations that require it."

    Maori Land Court (Moj)

     

    "Overall, I thoroughly enjoyed the entire course there are lot of things that every participant could take away with them in this course. I particularly wanted to implement the broken record in my work life, that was good. Vivienne was very good in providing examples."

    Ricoh New Zealand Ltd.

     

    "I would like to thank you for the opportunity to be on the course .I found it very useful!"

    KiwiRail

     




  • Course Outline - Conflict Resolution Training Course

    Download Conflict Resolution Training Course Outline

    Foreword:

    Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives.

     

    The reality of conflict is that in any human relationship it is inevitable, if handled well, conflict provides a powerful avenue for significant growth.

     

    Conflict resolution involves recognising and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisation to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

     

    This Conflict Resolution Training Course provides techniques for individuals in an organisation to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflict.

     

    Conflict Resolution Training Course - Lesson 1
    Conflict Resolution Explained
    • Conflict Defined
    • Conflict Resolution Defined
    • Review the Conflict Resolution Process
    Conflict Resolution Training Course - Lesson 2
    Conflict Resolution using the Thomas-Kilmann Instrument
    • Collaboration
    • Competition
    • Compromise
    • Accommodating
    • Avoidance
    Conflict Resolution Training Course - Lesson 3
    Create a Neutral Atmosphere
    • Create Neutral Emotions
    • Setting Limitations
    • Choose the Right Place and Time
    Conflict Resolution Training Course - Lesson 4
    Finding Mutual Requirements
    • What I Need
    • What They Need
    • What We Need
    Conflict Resolution Training Course - Lesson 5
    Identifying Individual Needs
    • What They Need (Expanded)
    • Creating a Positive Path
    • Creating a Strong Relationship
    Conflict Resolution Training Course - Lesson 6
    Identify the Real Issue
    • Examine the Root of the Problem
    • Design the Cause vs Effect Diagram
    • Forgiving is Essential
    • Discuss the Resolution Benefits
    Conflict Resolution Training Course - Lesson 7
    Creating Multiple Options
    • Creation vs Evaluation
    • Identifying Options for Mutual Gain
    • Further Options to Consider
    Conflict Resolution Training Course - Lesson 8
    Finding the Best Solution
    • List Solution Criteria
    • Short Listing Options
    • Comparing Solutions
    • Planning the Solution
    Conflict Resolution Training Course - Lesson 9
    Evaluate and Take Action
    • Evaluating the Current Situation
    • Choosing Appropriate Actions
    • Design an Effective Process
    • Implement the Action Plan
    Conflict Resolution Training Course - Lesson 10
    Additional Resources
    • Stress Management Techniques
    • Anger Management Techniques
    • The Agreement Frame Explained
    • Open-Ended Questioning
     

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.

    Personalised | Remembered | Applied

    Pre-Class Activities | Always Available Courseware |
    On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

    Report on your Success
    • Easier Planning
    • Faster Administration
    • Simple comprehensive
      reporting
  • Public Class Dates for Conflict Resolution Training Course

    Details:

    • Time: 9:00 a.m. - 4:30 p.m.
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Prices excl. GST
    • Pay on Invoice or by Credit Card

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Lunch &
    Refreshments

    Printed Courseware

    Or go paperless
    Location Date 1 Date 2 Date 3 Date 4
    Auckland
    338 Ponsonby Road Ponsonby 1011
    Oct 13
    1 day course
    $495.00
    Click to book
    Last chance!
    Dec 11
    1 day course
    $495.00
    Click to book
    Filling fast
    Feb 16
    1 day course
    $495.00
    Click to book
    Filling fast
    Apr 8
    1 day course
    $495.00
    Click to book
    Filling fast
    Wellington
    Level 8, 11 Hunter Street Wellington 6011
    Oct 13
    1 day course
    $495.00
    Click to book
    Last chance!
    Dec 11
    1 day course
    $495.00
    Click to book
    Filling fast
    Feb 16
    1 day course
    $495.00
    Click to book
    Filling fast
    Apr 8
    1 day course
    $495.00
    Click to book
    Filling fast
    Christchurch
    13 Stanley Street, Sydenham Christchurch 8023
    Oct 13
    1 day course
    $495.00
    Click to book
    Filling fast
    Dec 11
    1 day course
    $495.00
    Click to book
    Filling fast
    Feb 16
    1 day course
    $495.00
    Click to book
    Filling fast
    Apr 8
    1 day course
    $495.00
    Click to book
    Filling fast
  • Conflict Resolution Training Course Reviews:

    Course was relevant and delivered in a format that allowed all to contribute and relate.
    Goldenwest Apprenticeships
    I have been delighted with pd training with the construct and delivery of this course. pd training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing pd training's praises to other managers that I network with.
    JFTRS LTD
    Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop.
    JFTRS LTD
    The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency.
    Office of the Registrar of Indigenous Corporations
    Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.
    St John Ambulance
    Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.
    Metcash/IGA
    Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.
    Metcash/IGA
    I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.
    Metcash/IGA
    The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.
    Integrated Chemical and Environmental Systems PL
    I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment.
    The Malthouse
    Great course, well organised, well run & I felt I got a lot out of it...thanks =0)
    Calvary Health Care ACT
    This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organisation in this area. Thank you to Ross, who really gives so much of himself in his presentations.
    Calvary Health Care ACT
    The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.
    Swinburne University
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Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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