Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace in New Zealand. Learning how to manage conflict is a key skill for anyone who works in a team, interfaces with customers or has a supervisory role.
The PD Training Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict, and then how to manage and resolve the issue quickly and with professionalism.
Attend a Conflict Resolution Training Class today, or have one of our professional trainers come to your workplace in Auckland, Wellington or Christchurch.
Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
In this course participants will:
"Good course, I gained some good insights into my current performance and how to improve in the future."
Accident Compensation Corporation
"Very knowledgeable trainer who expressed the course very well. Learnt a lot from the great content."
isite Media
"I learned a lot about myself actually, with regards to conflict management and I definitely found the course helpful and relevant....Thank you though, really well worth it."
"It made me more "self aware." I hope to apply these methods in all of my dealings with people, not necessarily just "negatively" associated conflict. I was interested in the "inner conflict" concept as I work mostly on my own - so making decisions at work, and resolving conflicts quickly so I can be more productive. It has given me tools and methods to deal with one difficult colleague in particular and has given me some confidence to deal with any potential conflict in the future with the colleague I find difficult. "
Mcdonald Real Estate Ltd
"Really useful and productive day - got through a lot in a limited time."
Life Unlimited
"Michael was a good presenter and knowledgeable on the topic with some very interesting case studies and actual experience he could share."
Enatel Ltd
"The facilitator was fantastic. I found her really engaging and knowledgeable about the course content."
"All of the course was great. I learnt so much about mediation and am better placed to deal with conflict between staff members, family or others."
"The facilitator did an amazing job to keep everyone on point and engaged through the day - and it was fun too - she did a great job and "made" the training relevant for the participants."
"I found the facilitator/trainer knew what she was talking about. I enjoyed the workshops we did to highlight what step/s we needed to take next. On the whole I will be using these techniques in situations that require it."
Maori Land Court (Moj)
"Overall, I thoroughly enjoyed the entire course there are lot of things that every participant could take away with them in this course. I particularly wanted to implement the broken record in my work life, that was good. Vivienne was very good in providing examples."
Ricoh New Zealand Ltd.
"I would like to thank you for the opportunity to be on the course .I found it very useful!"
KiwiRail
"I really enjoyed the course. When the trainer was teaching from the white board, i felt he engaged more and really got the message across. He was a very knowledgeable person, with a real passion for for what he does."
Below Zero Ltd t/a swittch
"Our trainer, towards the end of the lesson, touched on a different but related subject. She gave a brief introduction to assertiveness training. This small portion of the course highlighted for me how interlinked these two areas are, and how they should be taught together, or as a lesson one and lesson two option."
Airwork NZ Ltd
"Vivenne was a lovely person who brought something extra with her, her sense of humour and energy, which helped stay engaged all day."
AUT UNIVERSITY ICT CLIENT SERVICES
"It was a great course to go on. I am sure to use the skills I learnt in future and to resolve any conflict before it is likely to happen."
Auldhouse Auckland
"Training was good and enjoyable.Good trainer.Very friendly."
Joanne Tuese
"I found the course to be useful and I certainly did pick up a couple of coping strategies that may help down the track."
B&N Properties
"I like the small group/class, you get to interact more. Great Trainer! Thank you."
Earthquake Commission
"Terry Williams was a great facilitator, very engaging and related very well to his audience. Identifying types of conflict styles and where to use them was very helpful."
Crockers Property Group
Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives in New Zealand. The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict provides a powerful avenue for significant growth.
Conflict resolution involves recognising and managing the particular conflict. This is an essential part of building emotional intelligence and nurturing relationships. Poorly handled conflict can affect both the employees and the clients, thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisation to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.
This Conflict Resolution Training Course provides techniques for individuals in an organisation to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflict in any situation.
See the Live Online tab for the course outline for the live online course
Topic 1
Conflict – is it all bad?
|
Topic 2
Understanding Your Response to Conflict
|
Topic 3
What makes up conflict?
|
Topic 4
How Managers Can Add to Conflict
|
Topic 5
Resolving Conflict Between Others
|
Topic 6
When Conflict Involves You
|
Topic 7
Implementing Agreements
|
Topic 8
Reflections
|
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Download Live Online Course Outline (PDF)
Topic 1
Conflict – is it All Bad?
|
Topic 2
Understanding Your Response to Conflict
|
Topic 3
Resolving Conflict Between Others
|
Topic 4
Implementing Agreements
|
$100 Discount!
Every live online class booking entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18 months)
Looking for a full-day course in a physical room? Check the calendars in Australia and New Zealand
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
Conflict is a part of life for all of us, this Micro eLearning course helps you understand and manage conflict with more clarity.
Buy Conflict Resolution