Assertiveness & Self Confidence Training Course

public class booking button group training booking button

PD Training’s Assertiveness and Self Confidence Course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity, and how to behave when someone else is being overbearing towards you.

In this course you also learn how to approach difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” use body language effectively, express your views and disagreements positively and more.

Attend PD Training’s Assertiveness and Self Confidence Course, by booking a public, or in-house course at one of the following locations: Auckland, Christchurch or Wellington.

Contact us today for a group quote or register now into the next public course date.

Your Learning Outcomes
Assertiveness & Self Confidence Training Course

In this course you will:
  • Understand what it means to be assertive and self-confident
  • Learn that it's okay to speak up and to stand up for what they believe
  • Gain techniques to confidently express opinions & needs
  • Learn to say 'no' without being rude or seeming disinterested
  • Recognise that you are important and that your opinions are valid and worthy of consideration
  • Learn to identify & eliminate negative thinking and self talk
  • Become a more effective communicator
  • Learn to set achievable goals in line with personal values
  • Discover how to "feel the part", "look the part", "sound the part" and "become the part"
  • Be able to recognise and deal with difficult behaviours in other people
Duration: 1.0 day course

Your Giving Outcomes

B1G1 Logo

Every time you book with us we help give access to life changing education, meals and resources to someone around the world. So far we have made 14,652 giving impacts on our clients behalf.

Find Us On B1G1


Assertiveness & Self Confidence Training Course Reviews:

"The most useful part of the course for me was active listening and thinking about how to restructure questions in a less abrupt manner."

Owen Dance


"Training was good and relevant."

Public Course Participant


"Excellent course delivered in a way that is easy to put into action in everyday life. Learnt lots. Thanks :)"

Van Dyck Fine Foods


"Ian brought a depth of knowledge and life experience to his content that made it engaging and memorable. Some of the tools look to be powerful. The day has shifted my attitude about how best to communicate for success - for which I am grateful."

Public Course Participant


"Well run with a great class. venue was comfortable and we were well looked after prior and during our course. we recommend to others, thank you."

V and M Lassey Investments Limited


"It was excellent. Well run, kept to time. Relevant. Informative. I really enjoyed it. Thanks so much Roydon!!!"

Au Pair Link


"The course was great. The trainer was easy to learn from and discuss things with. I like the manual with activities to do at home. It will help reinforce the training."

South Pacific Seeds (NZ) Ltd


"Fabulous course and great trainer - I've already been implementing the material and finding it very useful. Thanks Ngaire for an awesome day! :)"

Indigo Lane Safety & Wellbeing


"well run with a great class. venue was comfortable and we were well looked after prior and during our course. we recommend to others, thank you."

V and M Lassey Investments Limited


"The trainer, Caroline was excellent. Very friendly and great personality and energetic vibe. And, she made the course fun and friendly; everyone was involved. Very easy person to deal with and talk to. As well, when asking her questions which were a bit of the topic, she approached this with such ease. She's very good at what she does and has such a flexible approach. The course was excellent. However, almost felt I needed a next level up. Would definitely love to do another course at higher level taken by Caroline."

Inland Revenue Department


"Really enjoyed this course. Terry was really amazing at helping make us feel at ease. I would definitely recommend him for any future people wanting a good trainer."

Enviro NZ


"I would recommend this to anyone as it would be useful in any working environment and also helps with personal development."

Ticketmaster New Zealand


"Examples provided gave a good insight to how we could also approach our matters to build our confidence."



"I was really impressed by the trainer and his knowledge base. Very helpful course that provided a general review of what I already knew but extended me in important ways. Was specific enough to suit my needs as a new manager. One of the best courses I have attended in years, as a Psychologist I have attended many."

TeWhata-Maynard Psychological Services Ltd


"I liked the way the course was delivered and also the participation from everyone in the course to share their ideas and experiences and to make sure everyone understood the topic."

Jade Property Management


"Coming from a Community Development background, I was initially apprehensive about taking this course, as I thought it may be more for the corporate sector. However, when I turned up on the day and saw that Ian was the tutor, I knew that it would an enjoyable learning experience, as I have seen Ian speak at other workshops and so knew that his tutoring would be excellent, which it was. It would be helpful to know in advance the person who is to scheduled to take the course plus a bit more about the format of the day, i.e. before you enrol. Most of the other participants I spoke to during the first break of the morning, were relieved that we weren't going to be put through a day of role playing."

 "I have learned a lot from this course. My main objective in attending this course was to learn the techniques on how to improve my self-confidence, how to become assertive and overcome my passivity. It tackled everything that I needed to know. Our trainer really knows what he is talking about and he keeps all of us interested by the way he presented the topic."

"This kind of course I did 20 years ago - it has come a long way and so have I. It was so practical, useful and relevant, I will be going over my notes for some time. I learned a lot and it was very very helpful. It has helped me see myself in a new light which is good both personally and professionally. And it's helped me understand others more which is good too. I totally loved this course and will use lots of information in the future. Some good phrases and techniques and behaviours. I particularly like using your body to retrain your mind, but there was so much more too. Thank you so much, it is well worth doing and I highly recommend this course. I did take him off topic slightly with one question about a life long study and the different types of people that have been identified from it, but it was still interesting and we finished on time. Also, the trainer said he had to talk some time off work and I have also had to do this, and yet using tools like this course, have come back to a good place and am still growing. It will allow me in work to really own my current role, and be confident in what I do. Thanks again."

Auldhouse Christchurch


"Great trainer, highly experienced & skilled. Definitely right up there.

Individual Course Participant


"Great, intelligent trainer with heaps of knowledge and examples that was more than the provided training material.

QualIT Solutions


"I got some excellent tips on how to handle current issues in the office, day to day. I am definitely feeling a lot more confident for my reasons to attend the course."

Pinnacle Corporation Limited


"David was excellent."

Department of Education and Training VIC


"I like the interaction among the participants."

Auldhouse Auckland


"The course provided me with a number of tools to use that could help with my self confidence. I would recommend this to anyone that wanted to develop their assertiveness in the workplace."

Sport Northland


"I found the training course a very insightful and worthwhile experience. There was a well-balanced mix of theory and practical activity, which helped to enforce and validate the discussion points that Vivienne covered. I found the most rewarding component required the full participation and engagement by all attendees, as we can often get caught up in the theory and then struggle to apply the learning in a practical sense."

Fletcher Living Auckland Central


New Zealand Government logo
I did mention at the end of the day that this course was the most engaged I had been from start to finish in a course for a very long time.
Careers New Zealand
KiwiRail logo
Appreciate the way Ian ensured that the things I wanted to learn were covered and in going through the content took time to reiterate and use personal experience for me to learn.
Endeavour Foundation logo
It was all very informative and very relevant to our line of work.
Endeavour Foundation
Endeavour Foundation logo
Troy was great and we had a really good group. I can't wait to put things into practice.
Endeavour Foundation
DHL logo
Will recommend for any supervisor or team leader with in DHL.
DHL Supply Chain
Mitre 10 logo
I found the course to be thoroughly enjoyable and educational...I loved it and can't wait to put it into action. I do just wish it was longer: I enjoyed it enough to want stay and learn more for a few extra days.
Mitre 10
Metcash IGA logo
I enjoyed the course and found it very useful and I aim to use it in both a professional and personal level. Thanks again Tammy was very good with her delivery and did an excellent job of keeping the group on track whilst at the same time giving everyone a fair time to ask questions. Thank you Tammy I would say the only thing negative is that everyone in the business may not get to do the course as it is invaluable, especially at this time of change.
Metcash IGA logo
I found the course quite interesting & fun, the instructor was very knowledgeable and very precise & well spoken, a very professional trainer, what I received from the course will be very valuable to my Everyday life, with my dealing with customers and my peers

Course Outline
Assertiveness & Self Confidence Training Course

Download Assertiveness & Self Confidence Training Course Outline


This Assertiveness and Self Confidence Training Course empowers people with the confidence to be “heard”. You will also learn enhance and develop techniques to communicate politely and assertively without being pushy.

Join PD Training’s Assertiveness and Self Confidence Training Course, or have a trainer come to your workplace in Auckland, Wellington and Christchurch.

Assertiveness & Self Confidence Training Course - Lesson 1
Me, We – Making Your Mark
  • Understanding Self-Confidence
  • Understanding Me
  • Understanding Others
  • Reflection
Assertiveness & Self Confidence Training Course - Lesson 2
How We Behave – Thoughts And Responses
  • The good, the bad and the ugly
  • Doubt
  • Realistic Concern and Doubt
  • Projecting Self Confidence
  • Reflection
Assertiveness & Self Confidence Training Course - Lesson 3
Communicating With Confidence
  • What you say
  • How you say it
  • Listening
  • Reflection
Assertiveness & Self Confidence Training Course - Lesson 4
Self Confidence – Building It And Rebuilding It
  • Building on your Strengths
  • Confidence Spoilers
  • Building Confidence – four areas of focus
  • Workplace Challenges to Self Confidence
  • Reflection
Assertiveness & Self Confidence Training Course - Lesson 5
Mastering Assertiveness – When And How To Use It
  • Your Rights
  • Getting over saying ‘no’
  • Ways of Saying No
  • Being Assertive Towards your boss
  • Reflection
Assertiveness & Self Confidence Training Course - Lesson 6
We’re All Different – Asserting In A Global World
  • The cultural dimension of assertiveness and self-confidence
  • Social Media and Self-Confidence
  • Reflection
Assertiveness & Self Confidence Training Course - Lesson 7
  • Create an Action Plan
  • Accountability = Action

In-House Training We’ll focus on what matters most to you and tailor to your context

Delivery Options for In-house training

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Assertiveness & Self Confidence Training Course


  • Time: 09:00:00 - 16:30:00
  • Small classes, average 5 people, max 16
  • Prices excl. GST
  • Lunch and refreshments included
  • Pay on Invoice or by Credit Card


  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)


learn more

Location Date 1 Date 2 Date 3 Date 4
Auldhouse Computer Training, Three Lamps , 338 Ponsonby Road Ponsonby NZ 1011
January 28
1.0 day course
Missed out
March 27
1.0 day course
Filling fast
May 1
1.0 day course
Filling fast
June 23
1.0 day course
Filling fast
Auldhouse, JacksonStone House, , Level 8, 11 Hunter Street Wellington NZ 6011
January 28
1.0 day course
Missed out
March 27
1.0 day course
Filling fast
May 1
1.0 day course
Filling fast
June 23
1.0 day course
Filling fast
Auldhouse, 13 Stanley Street, Sydenham Christchurch NZ 8023
January 24
1.0 day course
Missed out
March 26
1.0 day course
Last Chance!
$0 for members
May 1
1.0 day course
Filling fast
June 23
1.0 day course
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Orgmenta app

Embed Learning A great training course is only the beginning to lasting change.

To help you get lasting change from training we engage your participants

Before training

Pre course activity & chat with the trainer about personal learning goals

During training

At the course conclusion participants are encouraged to add an action plan and select an accountability buddy

After training

  • Participants can access course materials and extension content + more
  • If they picked an accountability buddy, they will have that meeting as well

We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)

All made easy via our orgmenta participant app

More ways we can help achieve lasting change include:

1. Make it Stick Packs - 6 months of 10-15 minute activities to run at meetings

Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.

When you choose this option, we provide your nominated Learning Champions with a 3-hour session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.

Make it Stick packs are available for all PDT Signature Series courses.

2. Follow-Up Coaching by our Trainers

Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.

Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.

3. Physical Products - visual reminders to keep key concepts alive

Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.

The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.

The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.

We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.

REACH to my Team
Visualizer / Reminder

The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.

The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.

REACH to my Team Visualizer / Reminder guidelines for use

  • For this activity the simplest way to plot all participants on the REACH Grid is by generating TEAM Insights Report from the REACH Ecosystem which will give the position of everyone participating.
  • Place the REACH Team Visualizer / Reminder on a flat surface, preferably a wall, where it is clearly visible. Ask participants to mark their REACH position on the grid with a sticky dot. Recommend that participants put their initials on the sticky dot so they can easily locate themselves later. Each person’s REACH can revealed one at a time in a group activity. This allows for everyone to identify the dynamic that they will have with each other. Are they in the same quadrant or are the polar opposites? How do they "REACH" each other?
  • When you construct this activity with participants who have not seen their REACH score, they begin to develop a sense of self-awareness and their blind spots as well as of those around them.
  • The REACH Team Visualizer / Reminder is a powerful way to keep Team Dynamics and REACH alive. It can be revisited on a regular basis, people can be added, removed or moved by simply adding, removing or moving dots.
Download REACH Team Dynamic Visualiser guidelines

Keep it Alive

REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.

Keep it Alive REACH Cubes Activity 1 – Thinking Outside the Square

When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.

Are they the Advisor focused on detail and doing?

or a Coach focused on People and Action?

This brings a whole new level of empathy building and appreciation for the strength of thinking differently.

Keep it Alive REACH Cubes Activity 2 – Grow Your REACH in your space

After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.

Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:

The Desk Stack:

Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.

Think Before I Act:

Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.

Download REACH Cubes Activity File

Learn to REACH

Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.

The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.

These work well after training when stuck to people’s monitors or workstations.

View all of the REACH Training and reinforcement products Here
Not exactly what you needed? Try other courses in the Personal Development Courses Category

Assertiveness & Self Confidence Training
4.69 out of 5 from 242 responses