Does your team struggle with customer challenges? Do you know how to effectively resolve customer issues and make them raving fans, instead of brand assassins?
Today, more than ever, Resolving Customer Issues is an important part of every service and business.
In this fun and exciting Resolving Customer Issues training course you will learn to recognise how your attitude impacts on your interactions, how to turn around difficult situations and how to see opportunities in customer issues
You will learn about your own personality type as well, as other personality types, and how to engage others in an entirely new way that provides a path to better communication and delivering an improved customer service experience.
PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!
The PD Training Resolving Customer Issues course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, and Perth.
Customised Resolving Customer Issues courses are available for organisations that require specific scripts or product knowledge. Contact us today for a free quote!
Looking for an Online Live version of the course? Enrol in an Online Customer Service Training Course.
| Course name | Length | Outline | Next class |
|---|---|---|---|
| Active Listening Training - The Secret of Great Communicators! | 0.5 day course | January 21 | |
| Communication Skills Training | 1.0 day course | July 25 | |
| Conflict Resolution Training | 1.0 day course | August 23 | |
| Customer Service Training | 1.0 day course | July 23 | |
| Professional Telephone Skills Training | 1.0 day course | July 4 | |
| Body Language Training | 1.0 day course | July 25 | |
| Managing Customer Service Training | 1.0 day course | View schedule | |
| Resolving Customer Issues | 1.0 day course | View schedule |
After completing this course participants will be able to
In order to create higher levels of customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions:
This Resolving Customer Issues Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives more rewarding by consistently providing exceptional customer service to both internal and external customers.
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Topic 1
Challenges Addressing Customer Challenges |
Topic 2
Communication Styles
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Topic 3
Emotional Intelligence
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Topic 4
Empathy and Rapport
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Topic 5
Resolving Issues using Different Communication Modes
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Topic 6
Responding to complainants in writing |
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Topic 7
Conflict Resolution
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Topic 8
Understanding Your Response to Conflict
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Topic 9
Resilience
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Topic 10
Responding to Pressure
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Topic 11
It's a Wrap! What shall I Start Doing, Stop Doing and Keep Doing |
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
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In our Online Training Room
