Creative Problem Solving Training Course

Creative Problem Solving Training

"Learn to become part of the solution."

The PD Training Creative Problem Solving training course in New Zealand will provide participants with a complete and practical understanding of the steps involved to analyse, discover and solve problems in the workplace.

This course teaches the use of the many tools and techniques that resolve problems smoothly, quickly and efficiently. Along with the resolution, it also concentrates on the identification and removal of the root cause of a problem.

Attend a Creative Problem Solving Training class today, or have one of our professional trainers come to your workplace in Auckland, Christchurch and Wellington.

Please click on the Public Class tab below to view our Creative Problem Solving Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Creative Problem Solving Training
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4.84 out of 5 from 45 responses

Your Learning Outcomes

In this course participants will:  
  • Understand the complete process of creatively solving a problem.
  • Learn some key questions to ask when gathering information about a problem  
  • Take home tools to effectively determine what 'the problem is'
  • Learn to write concrete problem statements
  • Discover idea-generating tools like affinity diagrams, word chaining, the box method, the Looking through a different Lens & the blink method
  • Learn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting
  • Learn to perform a final problem analysis and then select a solution
  • Understand the why's & how's of refining & re-refining a solution shortlist
  • Learn how to identify the tasks & resources necessary to implement a solution
  • Understand how to evaluate & adapt solutions to reality
Duration: 1.0 day course Live Online Experts


Creative Problem Solving Training Reviews:

Mike did a great job. The team enjoyed themselves and took some useful tips & tricks on board.


"I thoroughly enjoyed the creative problem solving course. The trainer was very knowledgeable regarding the topic. A mixture of activities were undertaken including a group activity at the beginning, partner discussions, a Powerpoint presentation and discussion of the various topics from the work book. It was good that the trainer requested information about the goals of the participants at the beginning of the course and followed up several times during the course to make sure that the learning goals of the participants were being met."

Individual Course Participant


"Michael was an excellent trainer/facilitator. I have already commented to colleagues about him and the course, which I found most valuable. Everyone from those starting in a job for the first time, to experienced senior managers/CEOs would benefit from this course I feel. Highly recommend."

Earthquake Commission


"Lynne did a great job in taking our class. Used really easy language and also related herself easily to our examples of problem solving."

Auldhouse Wellington


"It was a great course. the training was practicable based with example, very interactive and engaging. Everyone was participating. The training was well paced and interesting."

Fisher & Paykel Ltd


Download Course Outline (PDF)

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small, in any organisation in New Zealand.

This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.  Creativity can be learned and fostered as a professional skill, and can provide individual inspiration as well as being a useful team building tool.

Course Outline for Creative Problem Solving Training

Topic 1
Getting Started
  • Workshop Objectives
Topic 2
The Problem Solving Method
  • Introduction to Six-Step Process
  • Problem Definition
  • Information Gathering
  • Generating Possible Solutions
  • Analysing the Solutions
  • Selecting the Best Solution(s)
  • Planning the Next Course of Action
Topic 3
Information Gathering
  • Understanding Types of Information
  • Identifying Key Questions
  • Developing Criteria
Topic 4
Problem Definition
  • Identifying the Problem
  • Determining the Scope
  • Writing the Problem Statement
Topic 5
Brainstorming Basics
  • Creating a Creative Space
  • Setting the Ground Rules
  • Generating Ideas
Topic 6
Generating Solutions - Part One
  • Logistical Solutions
  • Using Affinity Diagrams
  • Word Chaining
Topic 7
Generating Solutions - Part Two
  • Using the Box Method
  • Using the Looking through a different Lens
  • Using the Blink Method
Topic 8
Evaluating Solutions
  • Developing Criteria
  • Using Cost/Benefit Analysis
  • Group Voting
Topic 9
Selecting a Solution
  • Doing a Final Analysis
  • Facts vs. Intuition
  • Refining and Re-Refining the Shortlist
Topic 10
Planning your Next Steps
  • Identifying Tasks
  • Identifying Resources
  • Evaluating and Adapting
Topic 11
Recording Lessons Learned
  • Planning the Follow-up Meetings
  • Celebrating Successes
  • Identifying Improvements
Topic 12
Wrapping Up
  • Words from the Wise
  • Parking Lot
  • Action Plans and Evaluations

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for Creative Problem Solving Training


  • Time: 09:00 AM - 04:30 PM
  • Small classes, average 5 people, max 16
  • Prices excl. GST
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Pay on Invoice or by Credit Card


1.0 day course
Karstens, Tower 1, Level 4, 205 Queen Street Auckland NZ 1010
September 10
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November 14
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February 14
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May 14
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1.0 day course
Lumify, 13 Stanley Street, Sydenham Christchurch NZ 8240
September 10
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November 14
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February 14
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May 14
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1.0 day course
Lumify, JacksonStone House, , Level 8, 11 Hunter Street Wellington NZ 6141
September 10
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Filling fast
November 14
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February 14
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May 14
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When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
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