The Advanced Skills for Elite Administrative and Executive Assistants training course, developed by PD Training in New Zealand, teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This is a great course, full of excellent content, and useful skills and techniques. Courses are available in New Zealand including Auckland, Christchurch or Wellington.

Please click on the Public Class tab below to view our Advanced Skills for Elite Personal and Executive Assistants course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Need something more basic? See our Foundation Skills for Elite Personal Assistants and EA's Training Course

Your Learning Outcomes
Advanced Skills for Elite Personal and Executive Assistants

After completing this course, participants will have learned to:
  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Understand and use social media management
  • Handle difficult people and situations
Duration: 1.0 day course



Reviews

Advanced Skills for Elite Personal and Executive Assistants Reviews:

"The course was exactly what I expected and more. The trainer did an excellent job and the facility was great. I will definitely will be back for more courses and will recommend to others."

Andre Davis

 

"Really enjoyed the way Caroline presented the training very supportive and bubbly would love to be trained by her in the future!!!!"

Wellington Water Ltd

 

"This course is helping me learn how to deal with conflict with any people who are very aggressive and how to prioritise my workload in my organisation. I was very glad to attend this type of training and it helps me to understand how I am supposed to do my work in any organisation. the knowledge and skills that I learned had great value."

Solomon Islands Government - Ministry of Public Service

 

"I thought the Trainer was great, professional, personable and a good presenter...We did spend some good time on minute taking, which was the best part of the course for me, and my fellow course mates. This was really helpful. I would have liked to spend some time on Meeting Agenda's as well."

St Andrews at Rangi Ruru Presbyterian Church

 

"Ngaire was very helpful! She was a PA/had a PA for her own business so she was full of useful knowledge. She worked through our goals with us and I left the course feeling very confident about my new PA role thanks to her help."

Vista Entertainment Solutions Ltd

 

"I did mention at the end of the day that this course was the most engaged I had been from start to finish in a course for a very long time."

Careers New Zealand

 

"I absolutely enjoyed this course. The trainer explained everything in a way I could relate to. The venue and material was excellent. I am planning to enrol into more courses with your organisation. Thank you Kim for a great day."

Iosis

 

"I Loved the course. It met my needs by reinforcing the role of a PA and some tips on handling difficult people within the workforce. Fantastic small class (6 of us) - made it very interactive and good networking opportunity."

Bank of New Zealand

 

"Ian's professional but humorous personality made for a very enjoyable learning experience. We covered all the relevant topics and he was open to questions. Thanks Ian :)"

Wellington Water Limited

 

"Great course, Terry was awesome! Kept me interested."

Pacific Inc Limited - Le Va

 




Course Outline
Advanced Skills for Elite Personal and Executive Assistants

Download Advanced Skills for Elite Personal and Executive Assistants Course Outline

Foreword:

During this course in New Zealand, participants engage in learning the theories and practice the duties of a high-level administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.

This comprehensive course involves the development of skills and knowledge that the job of a personal/executive assistant demands. These include developing social intelligence, flexibility, content management skills, people management skills and prioritising tasks.

Foundation Skills for Elite Personal and Executive Assistants Training Course

Advanced Skills for Elite Personal and Executive Assistants - Lesson 1
The Advanced Elite PA and EA
  • Welcome
  • Role Defined
  • Competencies of an Elite PA/EA
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 2
Working with your Manager
  • LDP Review – Communication Evolution Tool
  • Ok so that’s thinking and doing…. How about communicating?
  • Adjusting your style for a better approach:
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 3
Handling Difficult and Demanding People in the workplace
  • Four General Intents Shaping Behaviour
  • What drives Behaviour
  • Coping techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 4
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
  • Should I negotiate or say NO to the task
  • Should I say YES to the person but NO to the task
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 5
Managing the Office
  • Delegation below, sideways and upwards
  • 10 Rules for Successful Delegation
    • 1. Determine what can be delegated
    • 2. Pick the right person
    • 3. Explain why you are delegating
    • 4. Be specific be SMARTER
    • 5. Set them up for success
    • 6. Touch base
    • 7. Don’t micromanage
    • 8. Offer feedback/Ask for feedback
    • 9. Say thanks – Be patient
    • 10. Don’t over delegate
  • Delegating to Profiles
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 6
Social Media Management
  • 9 Steps to help you manage social media
    • How Often:
    • Dealing with negative comments:
    • Do I need to check with anyone?
    • If in doubt, don’t post it!!!
    • Using photos/videos – rules
    • Sharing Information:
    • Engagement:
    • Monitoring:
    • Physical Posting vs Auto Posting:
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 7
Work – Life Balance
  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 8
Reflections
  • Create an Action Plan
  • Accountability = Action

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Advanced Skills for Elite Personal and Executive Assistants

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer
  • Prices excl. GST

Questions:

Live Online Money Icon

$100 Discount!

Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Aus and NZ

Online Course Date 1 Date 2 Date 3 Date 4
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours
Time: 9:00 AM - 12:00 PM NZST
November 26
$450.00
Missed out
January 22
$450.00
Filling fast
March 9
$450.00
Filling fast
May 25
$450.00
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Public Class Dates for
Advanced Skills for Elite Personal and Executive Assistants

Details:

  • Time: 09:00 AM - 04:30 PM
  • Small classes, average 5 people, max 16
  • Prices excl. GST
  • Lunch and refreshments included
  • Pay on Invoice or by Credit Card

Questions:

  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)

UNLIMITED TRAINING FOR AN
ENTIRE YEAR FOR LESS THAN THE
COST OF 3 DAYS OF TRAINING

learn more

Location Date 1 Date 2 Date 3 Date 4
Auckland
Auldhouse Computer Training, Three Lamps , 338 Ponsonby Road Ponsonby NZ 1011
December 16
1.0 day course
$695.00
Filling fast
January 22
1.0 day course
$695.00
Filling fast
March 9
1.0 day course
$695.00
Filling fast
May 25
1.0 day course
$695.00
Filling fast
Wellington
Auldhouse, JacksonStone House, , Level 8, 11 Hunter Street Wellington NZ 6011
December 16
1.0 day course
$695.00
Filling fast
January 22
1.0 day course
$695.00
Filling fast
March 9
1.0 day course
$695.00
Filling fast
May 25
1.0 day course
$695.00
Filling fast
Christchurch
Auldhouse, 13 Stanley Street, Sydenham Christchurch NZ 8023
December 16
1.0 day course
$695.00
Filling fast
January 22
1.0 day course
$695.00
Filling fast
March 9
1.0 day course
$695.00
Filling fast
May 25
1.0 day course
$695.00
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Administration Courses Category

 
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