Effective facilitation skills are required for anyone tasked with managing groups of people in the workplace. Every organisation has a need for good facilitators in almost every department. The difference between being a good facilitator and a great facilitator requires both training and experience.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.
This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.
Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
|Course name||Length||Outline||Next class|
|Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours||0.5 day course||14 July|
|Coaching and Mentoring Training - 3hours||0.5 day course||12 August|
|Communication Skills Training - 3hours||0.5 day course||12 July|
|Conflict Resolution Training - 3hours||0.5 day course||20 July|
|Dealing With Difficult People in the Workplace - 3hours||0.5 day course||26 August|
|Email Etiquette Training - 3hours||0.5 day course||7 July|
|Emotional Intelligence (EQ) Training - 3hours||0.5 day course||21 July|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours||0.5 day course||12 August|
|Giving Constructive Feedback Training - 3hours||0.5 day course||14 September|
|Knowledge Management (KM) Training - 3hours||0.5 day course||3 August|
|Minute-Taking Training - 3hours||0.5 day course||15 July|
|Negotiation Training - 3hours||0.5 day course||29 July|
|Sales Training - 3hours||0.5 day course||19 July|
|Supervising Others Training - 3hours||0.5 day course||19 July|
|Time Management Training - 3hours||0.5 day course||2 August|
|Assertiveness and Self Confidence Training - 3hours||0.5 day course||4 August|
|Business Writing Essentials for the Modern Workplace - 3hours||0.5 day course||27 July|
|Customer Service Training - 3hours||0.5 day course||22 July|
|Leadership Development Training - Become THE leader - 3hours||0.5 day course||5 August|
|Leadership Development Training - Managing your Team - 3hours||0.5 day course||5 August|
|Professional Telephone Skills - 3hours||0.5 day course||28 July|
|Managing Difficult Conversations Training - 3hours||0.5 day course||21 July|
|Body Language Training - 3hours||0.5 day course||9 August|
|Behavioural Interview Techniques Training - 3hours||0.5 day course||5 July|
|Facilitation Skills Training - 3hours||0.5 day course||9 August|
|Effective Delegation Training - 3hours||0.5 day course||13 July|
|Business Ethics Training - 3hours||0.5 day course||8 July|
|Overcoming Objections Sales Training - 3hours||0.5 day course||22 July|
|Recruitment and Selection Training - 3hours||0.5 day course||18 August|
|PPA - Building Team Synergy - 3hours||0.5 day course||3 August|
|PPA - Identifying Difference as Opportunities - 3hours||0.5 day course||12 August|
|PPA - Problem Solving with a Growth Mindset - 3hours||0.5 day course||9 August|
|PPA - Resilience and You - 3hours||0.5 day course||9 August|
|PPA - Taking Productivity to the Next Level - 3hours||0.5 day course||12 August|
|Managing Workplace Diversity Training - 3hours||0.5 day course||20 July|
|Managing Virtual Teams Training - 3hours||0.5 day course||28 July|
|Job Search and Application Skills - 3hours||0.5 day course||29 July|
|Job Interview Skills - 3hours||0.5 day course||29 July|
|Achieving better Time Management while working from home - 3hours||0.5 day course||2 August|
|Master Virtual Training - 3hours||0.5 day course||18 January|
|Practical ways of becoming more Resilient Training Course - 3hours||0.5 day course||9 August|
|The Art of Social Selling - 3hours||0.5 day course||View schedule|
|Introduction to SEO - Online Instructor led 90-minutes||0.1 day course||View schedule|
|Active Listening Training - The secret of great communicators! - 3hours||0.5 day course||12 July|
|Change Management - Understanding Change (90 Mins)||0.1 day course||14 July|
|Influence and Persuasion at Work Training - 3hours||0.5 day course||15 July|
Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)
Looking for a full-day course in a physical room? Check the Full Catalogue
"The presenter was fantastic and I will book other courses due to his expertise."
Public Course Participant
"I enjoyed Derricks session very much - he covered a lot of ground and shared interesting insights relevant to the topic."
"Derrick was a great trainer, very engaging and knowledgeable."
"It changed my whole outlook on facilitation and is probably the best training as a single day course i have ever done. I think i will build on it over a period of time."
"Overall the trainer exceeded my expectations for a one day course. They very effectively shaped the course to suit the needs of the group. thank you excellent!"
-Lake Macquarie City Council
"I thought Noel was fantastic, and did not think I would have learnt as much as I did on the day. Loved the training, and the group work was great. Thanks for the session."
-Public Sector Network Pty Ltd
"The size of the class (1 trainer, 4 participants- 2 female/2 male) was a really strong balance to ensure we all got focused attention. working through the live practical example reinforced the process and structure information and tips given. We didn't use the booklets too much, most was conversational which was also very good but we do have the book to refer to. all in all, the course was highly valuable to me and I have recommended this to our business for other to complete."
"I found Noel to be an excellent trainer, I feel confident that I can take the tools/methods that she imparted and use them in my work. The course definitely met my objective which was to come away with practical tools on how to facilitate meetings and workshops."
"Small groups sharing experience and comments on various situations - A mix of presenting information and coaching style (asking questions and participants come up with their own answers) - Clarify the roles of a facilitator - Good tips on how to deal with challenging people and situations, group dysfunction, keeping the discussion on track and intervention methods"
"Josh was a really engaging trainer. He was extremely natural in his delivery and really made the effort to make the course content relevant to our roles. I found the day to be really valuable, and am excited to give the techniques a go in my next meeting/training session!"
"Training was very knowledgeable on the training topic and engagement. Would recommend course to peers who are looking to further develop their facilitation skills."
-Individual Course Participant
"Excellent course, very valuable knowledge and excellent trainer."
-Department of Communities, Child Safety and Disability Services
"The handout given in class is very useful and designed in a way that is easy to understand and use. Josh is a fantastic trainer, so much energy, knowledge and passion for the topic. The start was a little overwhelming with information, however Josh guided us through it beautifully. Look forward to the opportunity to attend further training by Josh."
-Robert Bosch (Australia) Pty. Ltd.
"Joe is a fantastic trainer, I learner so much during the day. He customised the learning outcomes to our needs and built a rapport that gave me overall understanding and kept the involvement level high. The day flew by. Great course, excellent trainer."
-Individual Course Participant
"Class with minimal team participating gave us very good focused learning and this was helpful. LDP pre-work was amazing and helps us to understand where we stand."
"The training course (full day) was great. It was engaging, useful and informative. Time went very quickly - which is a good indicator of the time well spent!"
"The course was extremely useful and the trainer was very knowledgeable on the topic. I was very satisfied with the course overall."
"This course is very practical in its application, with the skills learned to be used in the very near future by all participants. Our trainer Jill was also able to successfully integrate the group's specific upcoming requirements (a series of community workshops) into her course materials - which made the content much more applicable and significant. Jill provided an excellent best practice example of an effective facilitator in her facilitation of the facilitation skills course."
-Department Of Local Government, Sport And Cultural Industries
"Most useful - understanding the characteristics quadrant, though it would have been interesting to build on further, to know what characteristics others in the group had, and their take on how it affected their facilitation/participation. The first hour could have been compressed into 15 mins, and the additional time used at the end, when the group was just starting to open up and share valuable experiences and insights. I would have appreciated more group time given to the "what are difficult situations, and how you could handle them" - which was given as a follow up task. The manual was valuable to have as prior reading, but of limited use in the session."
"I found the course was suitably tailored to assist personnel with limited or no facilitation experience. Helen's insight and experience helped participants gain a better understanding of the role of facilitator and introduced activities that will undoubtedly assist facilitator to meet Objectives. Thanks Helen I found course extremely beneficial."
-Royal Australian Air Force
"The delivery of the course was tailored to the needs of the group (and the planned workshops which attendees will be conducting around the State in November). The trainer provided opportunities for attendees to facilitate parts of the training session which provided a valuable learning experience."
-Department Of Local Government, Sport And Cultural Industries
"I loved the way Helen used examples of facilitation to teach the facilitation course, eg the flipchart paper gallery method of getting groups to brainstorm ideas"
-Royal Australian Air Force
"I really enjoyed the course. It flowed well and the trainer was friendly and knowledgeable. I prefer to listen to the speaker rather than have my head down looking at a book. However, I'm sure it will be useful to refer back to. At this stage (only two days after the course) I have not yet gone back to it."
-Fulton Hogan Services
"All of the content was very valuable however I think the part that stands out most was the structure of how to facilitate and the reasons behind getting to know your participants. the profiling also was invaluable and how the facilitate to a certain type of audience was very interesting. I also like some of the theories behind why do things in a certain way depending on the personalities within the group. Thank you."
"Joseph was fantastic. He really made the course interesting and informative. I feel I am more prepared to facilitate my next workshop."
"Derrick was excellent in his delivery, making the group feel engaged and creating a safe environment to learn and share experiences. He was very knowledgeable on the topic and I walked away with tools to use when it comes time to delivery workshops."
-Emperor Solutions PTY LTD
"One of the best courses I have attended. Thank you so much Andrew for a great day."
"Derek really knew his stuff. We were a rowdy mob who all know each other well and he worked well with that to create learning opportunities e.g. it took an hour for us to agree on the ground rules but that in itself was a case study in facilitation where Derek demonstrated all the principles and techniques that were covered in the theory component."
"Great trainer. We probably weren't the easiest group but he was very patient, flexible and knowledgeable."
"This was much more useful and engaging than I anticipated. It was an enjoyable day and we learned some really practical tools that will help in my work."
"Great trainer Valuable discussions Good mix of trainer led and group activities."
Qld Department Of Health - Audit Risk and Governance Branch
"This was a very informative session. Keep up the standard."
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, good facilitation can help any organisation have improved staff communications and interactions and ultimately make better decisions.
This Facilitation training course will give participants an understanding of what facilitation is all about, as well as some tools that they can use when facilitating small meetings with staff.
Looking for something more advanced? Try the Advanced Facilitation Skills Training Course
Facilitation Skills Training - 3hours - Lesson 1
Facilitation Skills Training - 3hours - Lesson 2
Facilitation Skills Training - 3hours - Lesson 3
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.