Managing Customer Service Training

group training booking button

Good customer service management leads to enhanced customer satisfaction, increased sales, better retention of customers and improved word-of-mouth advertising by motivated, raving fans.

Managing customer service requires the use of many skills such as measuring and managing performance, problem solving, and incorporating flexibility as a key aspect of customer service

The PD Training Managing Customer Service Training Course provides knowledge and skill development in leading, modeling, focusing, managing and promoting the values that boosts customer service.

This highly valuable and dynamic training course is now available throughout New Zealand, including Auckland, Wellington or Christchurch and also via instructor-led online training.

Contact us today for a group quote.

Learning Outcomes
Course Outline
  • Learning Outcomes - Managing Customer Service Training

    After completing this course, participants will have learned to:

    • Identify ways to establish links between excellence in customer service and your business practices and policies.
    • Develop essential skills and practices in managing customer service
    • Understand leadership
    • Recognise what employees are looking for to be truly engaged.
    • Manage performance
    • Recognise who the customers are and what they are looking for.
    • Use onboarding and orientation
    • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
    • Understand and use the six critical elements of customer service
    • Use the five practices of leadership
    Duration: 1 day course


    Managing Customer Service Training Reviews:

  • Course Outline - Managing Customer Service Training

    Download Managing Customer Service Training Outline


    During the training course, participants develop knowledge and skills in understanding the role of a manager in customer service, establishing links between business practices and customer service, discovering ways to engage employees, understand customers’ needs, and more.

    Managing Customer Service Training Course is designed for easy and essential understanding and skill development so that managers and supervisors develop the ability to enhance their job skills.

    Managing Customer Service Training - Lesson 1
    Getting Started
    • Icebreaker
    • Pre-Assignment Review
    • Workshop Objectives
    Managing Customer Service Training - Lesson 2
    Six Critical Elements
    • Element One: A Customer Service Focus
    • Element Two: Defined in Your Organisation
    • Element Three: Given Life by the Employees
    • Element Four: Problem Solving
    • Element Five: Measure It
    • Element Six: Reinforce It
    • Measurement in Practice
    Managing Customer Service Training - Lesson 3
    Understanding Leadership
    • About Leadership
    • Understanding Your Comfort Zone
    • Managing Performance
    • Servant Leadership
    • Onboarding and Orientation
    Managing Customer Service Training - Lesson 4
    Five Practices of Leadership
    • Challenging, Inspiring and Enabling
    • Modeling and Heart
    • Practices in Practice

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the Customer Service Courses Category

Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

Trusted Supplier
Privacy Policy - Terms & Conditions
© 2013 - 2019 Professional Development Training NZ Pty Ltd