Call Centre (sales) staff who possess skill, professionalism and know how to handle a great variety of situations are an asset to any organisation.
This Call Centre (sales) training course from PD Training teaches your employees to enter the call centre with confidence, equipped to answer questions, overcome objections and close calls with positive outcomes.
This practical call centre course is available now throughout New Zealand, including Auckland, Wellington, Christchurch.
Enjoyed the day, and will defiantly be doing more training with Troy. thanks again
Autodata
Always very helpful - much appreciated!
TILENET PL
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
A well-trained Call Centre is the heart of any operation. Call Centre employees who possess skill and professionalism, who know how to handle a great variety of situations, will be an asset to any organisation. By presenting these attributes, call centre staff will also personally benefit in terms of salaries and performance bonuses. Call Centre training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.
After completing this course, participants will have learned to:
Topic 1
Getting Started
Topic 2
The Basics (Part I)
Topic 3
The Basics (Part II)
Topic 4
Phone Etiquette
Topic 5
Tools
Topic 6
Speaking Like a Star
Topic 7
Types of Questions
Topic 8
Benchmarking
Topic 9
Goal Setting
Topic 10
Key Steps
Topic 11
Closing
Topic 12
Wrapping Up
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Sales Training Courses Category
09 884 0762
LOGIN
Register Now
Meet Penny PD — your personal guide to create your own development program!