Sales Training for Call Centres Training

Call Centre (sales) staff who possess skill, professionalism and know how to handle a great variety of situations are an asset to any organisation.

This Call Centre (sales) training course from PD Training teaches your employees to enter the call centre with confidence, equipped to answer questions, overcome objections and close calls with positive outcomes.  

This practical call centre course is available now throughout New Zealand, including Auckland, Wellington, Christchurch.

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - Sales Training for Call Centres Training

    In this course participants will: 
     
    • Learn practical and effective outbound call strategies
    • Understand the different types of buying motivations
    • Master the strategic sales process, matching your products and services to buyer motivations
    • Learn strategies for effective communication
    • Gain advanced phone etiquette skills
    • Understand the importance of setting SMART goals
    • Learn and interpret the six key factors to success
    • Understand the importance of always being customer-focused
    • Know when it's time to close the deal
    Duration: 1 day course
    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    Sales Training for Call Centres Training Reviews:

    Enjoyed the day, and will defiantly be doing more training with Troy. thanks again
    Autodata

    Always very helpful - much appreciated! 
    TILENET PL




  • Course Outline - Sales Training for Call Centres Training

    Download Sales Training for Call Centres Training Outline

    Foreword:

    A well-trained Call Centre is the heart of any operation.  Call Centre employees who possess skill and professionalism, who know how to handle a great variety of situations, will be an asset to any organisation.  By presenting these attributes, call centre staff will also personally benefit in terms of salaries and performance bonuses. Call Centre training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.

    Sales Training for Call Centres Training - Lesson 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    Sales Training for Call Centres Training - Lesson 2
    The Basics (Part I)
    • Defining Buying Motives
    • Establishing a Call Strategy
    • Prospecting
    • Qualifying
    • Case Study
    Sales Training for Call Centres Training - Lesson 3
    The Basics (Part II)
    • Getting Beyond the Gate Keeper
    • Controlling the Call
    • Difficult Customers
    Sales Training for Call Centres Training - Lesson 4
    Phone Etiquette
    • Preparation
    • Building Rapport
    • Speaking Clearly- Tone of Voice
    • Effective Listening
    • Case Study
    Sales Training for Call Centres Training - Lesson 5
    Tools
    • Self-Assessments
    • Utilising Sales Scripts
    • Making the Script Your Own
    • The Sales Dashboard
    • Case Study
    Sales Training for Call Centres Training - Lesson 6
    Speaking Like a Star
    • S= Situation
    • T= Task
    • A= Action
    • R=Result
    • Case Study
    Sales Training for Call Centres Training - Lesson 7
    Types of Questions
    • Open Questions
    • Closed Questions
    • Ignorant Redirection
    • Positive Redirection
    • Negative Redirection
    • Multiple Choice Redirection
    • Case Study
    Sales Training for Call Centres Training - Lesson 8
    Benchmarking
    • Benchmark Metrics
    • Performance Breakdown
    • Implementing Improvements
    • Benefits
    • Case Study
    Sales Training for Call Centres Training - Lesson 9
    Goal Setting
    • The Importance of Goals
    • SMART Goals
    • Staying Committed
    • Motivation
    • Overcoming Limitations
    • Case Study
    Sales Training for Call Centres Training - Lesson 10
    Key Steps
    • Six Success Factors
    • Staying Customer Focused
    • The Art of Telephone Persuasion
    • Telephone Selling Techniques
    • Case Study
    Sales Training for Call Centres Training - Lesson 11
    Closing
    • Knowing when it's Time to Close
    • Closing Techniques
    • Maintaining the Relationship
    • After the Sale
    • Case Study
    Sales Training for Call Centres Training - Lesson 12
    Wrapping Up
    • Words from the Wise

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the Sales Training Courses Category

 
shadow
Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

×
Trusted Supplier
Privacy Policy - Terms & Conditions
© 2013 - 2019 Professional Development Training NZ Pty Ltd