Satisfying every customer every time can be a challenge, but there are proven methods and skills you can learn and use to maximise their satisfaction and increase sales.
The PD Training Retail Sales Training Course in New Zealand provides you with an understanding and skill development in how to engage with customers, control the sales process, identify upselling/cross-selling opportunities, utilise sales psychology, conduct valuable needs analysis and much more.
This comprehensive course is designed to help retail sales professionals sell more and discount less, handle difficult customers, professionally handle every sale and maximise every opportunity.
This interactive training course is available now throughout New Zealand, including Auckland, Wellington and Christchurch.
Please click on the Public Class tab below to view our Retail Sales Training course schedule by city or click the In-House Training tab to receive a free quote for customised courses delivered at your preferred location.
|Course name||Length||Outline||Next class|
|Sales Training||1.0 day course||November 3|
|Retail Sales Training||1.0 day course||January 27|
|Writing Winning Proposals Training||1.0 day course|
|Sales Training for Call Centres Training||1.0 day course|
|Overcoming Objections Sales Training||1.0 day course|
|Reading Body Language Sales Training||1.0 day course|
|Call Centre Training: Sales and Customer Service Training for Call Centres||3.0 day course|
|Pitch Proposal and Presentation Sales Training||1.0 day course|
|Effective Sales Prospecting Training||1.0 day course||November 2|
|Influence and Persuasion at Work Training||0.5 day course||November 11|
|Consultative Sales Training||1.0 day course|
After completing this course participanst will be able to:
"Very impressed with the effort the trainer and pd sales and operations team made to ensure the course was appropriate for our needs, as well as accommodating us on short notice."
"It has helped build my confidence with customers, and has helped me with product knowledge. It was great, really helped my staff and found it very very beneficial, was happy with the end Result, our consultant Jess was fantastic very motivating and we had fun, Appreciate it."
"We got to learn and gain knowledge on things we did not know. For example,I did not know about personal space. Training was very informative."
"Very good illustrations."
Brisbane Airport Corporation PTY Limited
The retail industry in New Zealand has long been one of the most competitive sales environments and the competition only continues to increase with online sales becoming more available to everyone. It is vital for all retailers to make the most of every marketing dollar and every customer by giving your retail sales staff the skills and confidence to professionally manage, control and close sales in a retail setting.
This course will provide your team with the skills and techniques to close more sales, whilst providing great customer service and creating repeat customers based on their positive experience with your staff and brand.
Retail Sales Training Course - Lesson 1
It Starts with you
Retail Sales Training Course - Lesson 2
Consider the customer
Retail Sales Training Course - Lesson 3
Starting the sales process
Retail Sales Training Course - Lesson 4
Retail Sales Training Course - Lesson 5
Retail Sales Training Course - Lesson 6
Control the sale
Retail Sales Training Course - Lesson 7
Maximising Every Opportunity
Retail Sales Training Course - Lesson 8
Sales Psychology 101
Retail Sales Training Course - Lesson 9
Closing the sale
Retail Sales Training Course - Lesson 10
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.