Retail Sales Training

Satisfying every customer every time can be a challenge, but there are proven methods and skills you can learn and use to maximise their satisfaction and increase sales.

The PD Training Retail Sales Training Course in New Zealand provides you with an understanding and skill development in how to engage with customers, control the sales process, identify upselling/cross-selling opportunities, utilise sales psychology, conduct valuable needs analysis and much more.

This comprehensive course is designed to help retail sales professionals sell more and discount less, handle difficult customers, professionally handle every sale and maximise every opportunity.

This interactive training course is available now throughout New Zealand, including Auckland, Wellington and Christchurch.

Your Learning Outcomes

After completing this course participanst will be able to:

  • Learn to create a great first impression
  • Learn to greet constructively & create a personal connection
  • Develop rapport & create warmth & openness
  • Ask effective questions to better understand client needs
  • Master active listening techniques
  • Learn to control the sale & lead a customer to becoming a buyer
  • Learn an amazingly simple and professional way of handling price shoppers
  • Learn 4 effective techniques for minimising & negating the need to discount
  • Understand sales psychology such as the "The Power of YES when selling"
  • Learn to ask for the sale
  • Learn cross selling and upselling
  • Master effective techniques for closing without being pushy

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"Very impressed with the effort the trainer and pd sales and operations team made to ensure the course was appropriate for our needs, as well as accommodating us on short notice."
Universal Fans

"It has helped build my confidence with customers, and has helped me with product knowledge. It was great, really helped my staff and found it very very beneficial, was happy with the end Result, our consultant Jess was fantastic very motivating and we had fun, Appreciate it."
Gloss Cosmetics


"We got to learn and gain knowledge on things we did not know. For example,I did not know about personal space. Training was very informative."

Antipodes Nature

 

More happy clients

"Very good illustrations."

Brisbane Airport Corporation PTY Limited

 

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Retail Sales Training Now

The retail industry in New Zealand has long been one of the most competitive sales environments and the competition only continues to increase with online sales becoming more available to everyone. It is vital for all retailers to make the most of every marketing dollar and every customer by giving your retail sales staff the skills and confidence to professionally manage, control and close sales in a retail setting.

This course will provide your team with the skills and techniques to close more sales, whilst providing great customer service and creating repeat customers based on their positive experience with your staff and brand.

Course Outline for Retail Sales Training

After completing this course, participants will have learned to:

Topic 1

It Starts with you

  • Attitude
  • Personal Appearance
  • Product Knowledge
  • Sell yourself on the product
  • Enthusiasm

Topic 2

Consider the customer

  • What do you expect when you are a customer?
  • The value of every shopper
  • The mission for a retail sales person
  • Define 'excellent retail customer service'

Topic 3

Starting the sales process

  • The importance of first impressions
  • How to create a good first impression

Topic 4

Greeting

  • The golden rule
  • Create a constructive greeting
  • Construct positive dialogue
  • Develop rapport

Topic 5

Needs analysis

  • Deepening techniques
  • Probing questions
  • Active listening
  • 'Minimal encouragers' - their importance and how to use them

Topic 6

Control the sale

  • 'The Challenge' - persuasion, not confrontation
  • How to handle people shopping on price
  • The excellent 6 step technique that negates the opposition and maintains your professionalism

Topic 7

Maximising Every Opportunity

  • Minimising/Negating discounting 
  • 4 effective techniques
  • Why discount & Why not?
  • Cross Selling
  • Upselling

Topic 8

Sales Psychology 101

  • The Power of 'Yes' when selling
  • Tie downs
  • Tag Ons

Topic 9

Closing the sale

  • Knowing when the time is right
  • Don't be afraid to ask for the sale
  • 3 closing techniques

Topic 10

Thank you

  • Referrals
  • Repeat business
  • Genuine mutual appreciation
 

4.8/5

from 90 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Retail Sales Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Learn the concepts and insights to help become a respected professional and generate more sales in this Micro eLearning course.

Buy Retail Sales

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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