Retail Sales Training Course

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Satisfying every customer every time can be a challenge, but there are proven methods and skills you can learn and use to maximise their satisfaction and increase sales.

The PD Training Retail Sales Training Course in New Zealand provides you with an understanding and skill development in how to engage with customers, control the sales process, identify upselling/cross-selling opportunities, utilise sales psychology, conduct valuable needs analysis and much more.

This comprehensive course is designed to help retail sales professionals sell more and discount less, handle difficult customers, professionally handle every sale and maximise every opportunity.

This interactive training course is available now throughout New Zealand, including Auckland, Wellington and Christchurch.

Please click on the Public Class tab below to view our Retail Sales Training course schedule by city or click the In-House Training tab to receive a free quote for customised courses delivered at your preferred location.

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Retail Sales Training Course

    After completing this course participanst will be able to:

    • Learn to create a great first impression
    • Learn to greet constructively & create a personal connection
    • Develop rapport & create warmth & openness
    • Ask effective questions to better understand client needs
    • Master active listening techniques
    • Learn to control the sale & lead a customer to becoming a buyer
    • Learn an amazingly simple and professional way of handling price shoppers
    • Learn 4 effective techniques for minimising & negating the need to discount
    • Understand sales psychology such as the "The Power of YES when selling"
    • Learn to ask for the sale
    • Learn cross selling and upselling
    • Master effective techniques for closing without being pushy
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience

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    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.




    Reviews

    Retail Sales Training Course Reviews:

    "Very impressed with the effort the trainer and pd sales and operations team made to ensure the course was appropriate for our needs, as well as accommodating us on short notice."
    Universal Fans

    "It has helped build my confidence with customers, and has helped me with product knowledge. It was great, really helped my staff and found it very very beneficial, was happy with the end Result, our consultant Jess was fantastic very motivating and we had fun, Appreciate it."
    Gloss Cosmetics


    "We got to learn and gain knowledge on things we did not know. For example,I did not know about personal space. Training was very informative."

    Antipodes Nature

     

    More happy clients

    "Very good illustrations."

    Brisbane Airport Corporation PTY Limited

     




  • Course Outline - Retail Sales Training Course

    Download Retail Sales Training Course Outline

    Foreword:

    The retail industry in New Zealand has long been one of the most competitive sales environments and the competition only continues to increase with online sales becoming more available to everyone. It is vital for all retailers to make the most of every marketing dollar and every customer by giving your retail sales staff the skills and confidence to professionally manage, control and close sales in a retail setting.

    This course will provide your team with the skills and techniques to close more sales, whilst providing great customer service and creating repeat customers based on their positive experience with your staff and brand.

    Retail Sales Training Course - Lesson 1
    It Starts with you
    • Attitude
    • Personal Appearance
    • Product Knowledge
    • Sell yourself on the product
    • Enthusiasm
    Retail Sales Training Course - Lesson 2
    Consider the customer
    • What do you expect when you are a customer?
    • The value of every shopper
    • The mission for a retail sales person
    • Define 'excellent retail customer service'
    Retail Sales Training Course - Lesson 3
    Starting the sales process
    • The importance of first impressions
    • How to create a good first impression
    Retail Sales Training Course - Lesson 4
    Greeting
    • The golden rule
    • Create a constructive greeting
    • Construct positive dialogue
    • Develop rapport
    Retail Sales Training Course - Lesson 5
    Needs analysis
    • Deepening techniques
    • Probing questions
    • Active listening
    • 'Minimal encouragers' - their importance and how to use them
    Retail Sales Training Course - Lesson 6
    Control the sale
    • 'The Challenge' - persuasion, not confrontation
    • How to handle people shopping on price
    • The excellent 6 step technique that negates the opposition and maintains your professionalism
    Retail Sales Training Course - Lesson 7
    Maximising Every Opportunity
    • Minimising/Negating discounting 
    • 4 effective techniques
    • Why discount & Why not?
    • Cross Selling
    • Upselling
    Retail Sales Training Course - Lesson 8
    Sales Psychology 101
    • The Power of 'Yes' when selling
    • Tie downs
    • Tag Ons
    Retail Sales Training Course - Lesson 9
    Closing the sale
    • Knowing when the time is right
    • Don't be afraid to ask for the sale
    • 3 closing techniques
    Retail Sales Training Course - Lesson 10
    Thank you
    • Referrals
    • Repeat business
    • Genuine mutual appreciation
     

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Retail Sales Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Prices excl. GST
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the Sales Training Courses Category

 
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Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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