When creating written communications in the workplace in New Zealand, it is essential that the details of the communication be correct, while the basic layout of the document is appropriate and the essential ideas are presented logically and effectively.

The PD Training Business Essentials Writing course teaches participants how to assure the effectiveness of any type of business writing, whether its reports, proposals and even emails, and ensures documents these are written using the correct sentence structure, grammar and formatting.

Participants will learn key business writing skills like planning the document content, writing for the reader, conversational styles, the use or avoidance of industry jargon and multiple types of document styling.

Click on the buttons above to register for a public course or to get a quote for an inhouse/onsite training event at your preferred location.

Professional Business Writing training is great for all staff and more fun than you think. Attend a course today or have a trainer come to your workplace in Auckland,Christchurch or Wellington.

Contact us today for a group quote or register now into the next public course date.

Your Learning Outcomes
Business Writing Training Course

In this course participants will:
  • Understand and apply the six principles of good writing
  • Clearly define the purpose of your writing
  • Understand how your personal style influences your writing
  • Learn to write for a broad audience
  • Understand how to plan your writing
  • Explore the essential elements of language structure and grammar using plain English
  • Learn how to write concisely and persuasively to convey emotion and meaning
  • Understand the importance of editing and proof reading
Duration: 1.0 day course

Your Giving Outcomes

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Every time you book with us we help give access to life changing education, meals and resources to someone around the world. So far we have made 14,652 giving impacts on our clients behalf.

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Business Writing Training Course Reviews:

"I think the trainer was fantastic. Really impressed in how she researched our work place and had examples of our letters that are sent to customers."


"Very good course - reinforces skills and knowledge that we should all be using in formal written communication at work. Will help to lift our level of professionalism."

Hancock Forest Management


I have done numerous courses over the years, found this one to be excellent value.  It was relevant to my needs and done in a way that did not make anyone feel out of the picture.  Appreciated Sue's approach, but not so sure about "The Grand old Duke of York" stuff though.  Dealt with lots of aspects of business letter writing without getting bogged down. "

Energy Direct NZ Ltd


I think the trainer was fantastic. Really impressed in how she researched our work place and had examples of our letters that are sent to customers. What we learnt can actually be adjusted and applied to all contact with customers not just letters and emails. It seemed to take into account customer service too."

Energy Direct NZ Ltd


Unlike many of the courses we have, I actually enjoyed this one!  It was very relevant to all that took part and pitched at a level that was appropriate.  It was good to take away a manual that can be used as a reference guide later on."

Hancock Forest Management


"I haven't looked at the manual yet. I really enjoyed the training, it was thought provoking and I have already been putting what I learned into action."

Energy Direct NZ Ltd


"This was a very good course. Informative, engaging and fun. Our Trainer, Sue, was passionate, and enthusiastic about the material. Sue was confident in the subject matter, and approachable and friendly. She delivered the training efficiently; and encouraged group participation/discussion. Job well done."

Energy Direct NZ Ltd


"It was a long day for us - especially as we as a group are very active. Terry kept the class moving forward with great cheer. Everyone had a awesome day."

Baycorp New Zealand


"Kim kept everyone engaged. I found her easy going and the environment created meant everyone contributed during the day. There were different levels of knowledge about the topic amongst those attending. Everyone was catered for well."

Baycorp New Zealand


"I really enjoyed the course, I have recommended this to some of our other staff who are also looking at attending."

Individual Course Participant


"Great instructor. Provided good real world examples to assist with reinforcing the course content."

Individual Course Participant


"The course was really helpful with some useful exercises."

"A lot of work to be packaged into three hours. Taking the time constraint into account then I think it was excellent."

"Enjoyed the session very valuable to help me improve my writing skills"

"Excellent introductory course. The trainer was excellent and made the training session interesting and fun."

Taranaki DHB


"This is not another one of those another tedious emails, but a huge acknowledgement for the amazing and empowering session you facilitated on Wednesday. (sandwich!) I came away feeling incredibly empowered and challenged to improve, really think about what I write and how I write! It was not just the writing context that challenged my perspective and way of thinking, but the confidence to believe in myself again after having worked within an environment whereby I questioned was I in the right role. So, thank you for making a difference."

Individual Course Participant


"Very informative trainer, the venue was great."

Ngai Tahu


"I found this course well worth the money and I would certain recommend this course with Terry as the trainer."

WorkSafe New Zealand


"Great course to attend."

Auldhouse Auckland


"The course went very fast which said it all about the trainer. Terry made it fun and easy to follow. Thanks Terry."

Communio Ltd


"The feedback from all staff was extremely positive and praised Lindsay for the excellent deliverance of the course."

Hewison Private Wealth


"The best part of the course was being able to select the most relative modules that applied to our roles. The trainer was very relatable, informative and helpful to every stage that group was at."

Harbourside Church


"Will use the information mapping, proposal formatting all round an interesting course."

"Terry was very good at his job."



New Zealand Government logo
I did mention at the end of the day that this course was the most engaged I had been from start to finish in a course for a very long time.
Careers New Zealand
KiwiRail logo
Appreciate the way Ian ensured that the things I wanted to learn were covered and in going through the content took time to reiterate and use personal experience for me to learn.
Endeavour Foundation logo
It was all very informative and very relevant to our line of work.
Endeavour Foundation
Endeavour Foundation logo
Troy was great and we had a really good group. I can't wait to put things into practice.
Endeavour Foundation
DHL logo
Will recommend for any supervisor or team leader with in DHL.
DHL Supply Chain
Mitre 10 logo
I found the course to be thoroughly enjoyable and educational...I loved it and can't wait to put it into action. I do just wish it was longer: I enjoyed it enough to want stay and learn more for a few extra days.
Mitre 10
Metcash IGA logo
I enjoyed the course and found it very useful and I aim to use it in both a professional and personal level. Thanks again Tammy was very good with her delivery and did an excellent job of keeping the group on track whilst at the same time giving everyone a fair time to ask questions. Thank you Tammy I would say the only thing negative is that everyone in the business may not get to do the course as it is invaluable, especially at this time of change.
Metcash IGA logo
I found the course quite interesting & fun, the instructor was very knowledgeable and very precise & well spoken, a very professional trainer, what I received from the course will be very valuable to my Everyday life, with my dealing with customers and my peers

Course Outline
Business Writing Training Course

Download Business Writing Training - 2018 Course Outline


Writing is a key method of communication in personal and professional life, and for many it is a skill that requires focus, training and practice. In this Professional Business Writing Training Course in New Zealand, participants will start by reviewing some fundamentals such as spelling, grammar and punctuation.

You will also learn how to approach the planning and preferred layout options for some of the most common business documents including emails, business letters, proposals, reports and agendas; providing that extra level of professionalism for internal and external communications.

This is followed by some great tips and techniques for editing, proofreading and getting 360 degree feedback and input from the team. Lastly you'll learn best practice tips for printing and publishing your documents.  Don't create another stale business document, so register today and get started on your next writing project with creative confidence.


Business Writing Training Course - Lesson 1
Writing Basics for Professionals
  • Spelling Basics
  • Grammar Basics
  • Building a Quick Reference Guide
Business Writing Training Course - Lesson 2
Effective Sentence Structure
  • Sentence Structure Explained
  • Punctuation Explained
  • Sentence Variations
Business Writing Training Course - Lesson 3
Powerful Paragraphs
  • Parts of a Paragraph
  • Organisation Techniques
  • Paragraph Transition
Business Writing Training Course - Lesson 4
Business Meeting Agendas
  • Basic Format Explained
  • Choose Best Structure
  • Write the Meeting Agenda
Business Writing Training Course - Lesson 5
Professional Email Etiquette
  • Addressing Your Message
  • Appropriate Use of 'Urgent' Flags
  • Introduction – Body – Conclusion
  • Write Descriptive Subject Lines
  • Don’t Make Them Scroll!
  • Don’t make Them Translate
  • Don’t Use Redundant Wording
  • Readable Paragraphs
  • Salutations Explained
  • Auto Signature
  • Corporate Communications Taglines
  • Using 'Draft' Feature
  • Using 'Time Delays'
  • Grammar and Acronyms
  • Email Style
  • Choosing a Style
  • Writing the Email
Business Writing Training Course - Lesson 6
Writing Professional Business Letters
  • Business Letter Structure
  • Use Proper Spacing
  • Formatting and Layout
  • Write the Business Letter
Business Writing Training Course - Lesson 7
Business Proposals
  • Proposal Structures
  • Key Elements to Effective Proposals
  • Information Not Required
Business Writing Training Course - Lesson 8
Business Reports
  • Various Reports Structure
  • Key Elements of a Useful Report
  • Tables, Graphs and Images
  • Avoid Common Errors
Business Writing Training Course - Lesson 9
Various Other Business Documents
  • Requests for Proposals
  • Projections
  • Executive Summaries
  • Business Cases
Business Writing Training Course - Lesson 10
Proofreading and Editing
  • Proofreading Techniques
  • Using Peer Reviews
  • Printing and Publishing Tips

In-House Training We’ll focus on what matters most to you and tailor to your context

Delivery Options for In-house training

Live Online & Hybrid
live online & hybrid
1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training

We're flexible and will always work with you to get the best outcome and learner experience.

Let's discuss the best option for you, and how to get maximise outcomes in the shortest amount of time.

At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Embed Learning A great training course is only the beginning to lasting change.

To help you get lasting change from training we engage your participants

Before training

Pre course activity & chat with the trainer about personal learning goals

During training

At the course conclusion participants are encouraged to add an action plan and select an accountability buddy

After training

  • Participants can access course materials and extension content + more
  • If they picked an accountability buddy, they will have that meeting as well

We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)

All made easy via our orgmenta participant app

More ways we can help achieve lasting change include:

1. Make it Stick Packs - 6 months of 10-15 minute activities to run at meetings

Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.

When you choose this option, we provide your nominated Learning Champions with a 90-minute session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.

Make it Stick packs are available for all PDT Signature Series courses.

2. Follow-Up Coaching by our Trainers

Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.

Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.

3. Physical Products - visual reminders to keep key concepts alive

Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.

The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.

The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.

We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.

REACH to my Team
Visualizer / Reminder

The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.

The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.

REACH to my Team Visualizer / Reminder guidelines for use

  • For this activity the simplest way to plot all participants on the REACH Grid is by generating TEAM Insights Report from the REACH Ecosystem which will give the position of everyone participating.
  • Place the REACH Team Visualizer / Reminder on a flat surface, preferably a wall, where it is clearly visible. Ask participants to mark their REACH position on the grid with a sticky dot. Recommend that participants put their initials on the sticky dot so they can easily locate themselves later. Each person’s REACH can revealed one at a time in a group activity. This allows for everyone to identify the dynamic that they will have with each other. Are they in the same quadrant or are the polar opposites? How do they "REACH" each other?
  • When you construct this activity with participants who have not seen their REACH score, they begin to develop a sense of self-awareness and their blind spots as well as of those around them.
  • The REACH Team Visualizer / Reminder is a powerful way to keep Team Dynamics and REACH alive. It can be revisited on a regular basis, people can be added, removed or moved by simply adding, removing or moving dots.
Download REACH Team Dynamic Visualiser guidelines

Keep it Alive

REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.

Keep it Alive REACH Cubes Activity 1 – Thinking Outside the Square

When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.

Are they the Advisor focused on detail and doing?

or a Coach focused on People and Action?

This brings a whole new level of empathy building and appreciation for the strength of thinking differently.

Keep it Alive REACH Cubes Activity 2 – Grow Your REACH in your space

After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.

Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:

The Desk Stack:

Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.

Think Before I Act:

Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.

Download REACH Cubes Activity File

Learn to REACH

Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.

The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.

These work well after training when stuck to people’s monitors or workstations.

View all of the REACH Training and reinforcement products Here
Not exactly what you needed? Try other courses in the Business Communication Courses Category

Business Writing Training - 2018
4.64 out of 5 from 210 responses