FISH! Team Building for Customer Service Teams

Are you looking for a practical, fun and respected team building and cultural improvement program for your customer service team? Then FISH! is the solution you’ve been looking for.

The PD Training FISH! Team Building for Customer Service Teams provides a training intervention that will transform your customer service methodology. Provide your customer service team with inspiration and proven tools to improve your internal culture and your customer’s engagement experience.

The FISH! philosophy has transformed team cultures and teamwork around the planet, so learn why it is so successful today.

This dynamic and highly valuable training course is now available New Zealand wide including Auckland, Wellington and Christchurch.

Contact us today for a group quote.

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - FISH! Team Building for Customer Service Teams

    FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.

    By the end of this course, participants will:

    • develop a shared vision of how to serve customers, internal and external
    • clarify common values of how to treat each other
    • recognise new opportunities to make a positive difference for others
    • become more proactive in creating a more effective environment
    Duration: 1 day course



    Reviews

    FISH! Team Building for Customer Service Teams Reviews:

    "When FISH! made the rounds at our office it practically created a feeding frenzy. Everyone wanted to see it - and see it - and see it! This film is so much FUN to watch, and the message is so IMPORTANT to hear, that I carry it with me wherever I go." - Ken Blanchard co-author of The One Minute Manager




  • Course Outline - FISH! Team Building for Customer Service Teams

    Download FISH! Team Building for Customer Service Teams Outline

    Foreword:

    FISH! Team Building for Customer Service Teams is a one-day workshop that empowers your customer service team to embrace the FISH! Philosophy and build a highly effective customer service culture. By allowing your customer service staff to attend the course, you will begin the process of building a high performance culture within your customer service team.

    FISH! Team Building for Customer Service Teams - Lesson 1
    Introduction
    • The four FISH! practices
    FISH! Team Building for Customer Service Teams - Lesson 2
    Practice 1: BE THERE

    Be there builds relationships by:

    • Being fully 'present' with customers and co-workers
    • Listening to understand your customers and co-workers
    • Taking action based on awareness
    FISH! Team Building for Customer Service Teams - Lesson 3
    Practice 2: PLAY

    Play encourages creativity and fun through:

    • Curiosity - learn how curiosity unleashes creativity in a customer service setting
    • Freedom to innovate - learning to be free to "try things out" as a team
    • Freedom to be you - learning to be your natural self in any customer service setting
    • Trust and the playing field - setting the boundaries
    • Creating an environment of play in a customer service setting
    FISH! Team Building for Customer Service Teams - Lesson 4
    Practice 3: MAKE THEIR DAY

    Make Their Day reminds us to serve customers and co-workers by:

    • Learning to value and recognise customers as people
    • Learning to be genuinely selfless toward customers
    • Learning to be aware of your customers needs - creating a delightful atmosphere
    FISH! Team Building for Customer Service Teams - Lesson 5
    Practice 4: CHOOSE YOUR ATTITUDE

    Choose your attitude helps you in a customer service setting to:

    • Practicing to become aware of your attitude toward customers
    • Making a conscious choice - are your choices and attitudes helping your team and customers?
    • Live in alignment with your intentions - learning to be ancored to a customer service mindset
    FISH! Team Building for Customer Service Teams - Lesson 6
    Taking a closer look
    • Assess how your customer service culture is living each of the "four practices"
    FISH! Team Building for Customer Service Teams - Lesson 7
    How well do I live the practices?
    • Short test on how you live the four practices
    FISH! Team Building for Customer Service Teams - Lesson 8
    Top of mind issues/team solutions
    • Identify a list of top of mind issues
    • Identify ways to address these issues
    FISH! Team Building for Customer Service Teams - Lesson 9
    Action planning
    • Identify tangible customer service goals that impact others
    • Learn to put in place accountability measures to improve success of your customer service initiatives
    FISH! Team Building for Customer Service Teams - Lesson 10
    Want to form a habit?
    • Creating a 21 day habit forming calendar
    FISH! Team Building for Customer Service Teams - Lesson 11
    Your life title
    FISH! Team Building for Customer Service Teams - Lesson 12
    Beyond the workplace self-survey
    • Looking at how you live the four practices in life
    FISH! Team Building for Customer Service Teams - Lesson 13
    What's possible now?
    • Finding the limitless possibilities with the four practices

    What's in the Fish! team building pack:

    • 1 x Pete the Perch per Participant
    • 1 x Fish! Pen per Person
    • 4 x Workplace Posters
    • 4 x Who Are you Being? Posters
  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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