Are you looking for a practical, fun and respected team building and cultural improvement program for your customer service team? Then FISH! is the solution you’ve been looking for.

The PD Training FISH! Team Building for Customer Service Teams provides a training intervention that will transform your customer service methodology. Provide your customer service team with inspiration and proven tools to improve your internal culture and your customer’s engagement experience.

The FISH! philosophy has transformed team cultures and teamwork around the planet, so learn why it is so successful today.

This dynamic and highly valuable training course is now available New Zealand wide including Auckland, Wellington and Christchurch.

Contact us today for a group quote.

Your Learning Outcomes
FISH! Team Building for Customer Service Teams

FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.

By the end of this course, participants will:

  • develop a shared vision of how to serve customers, internal and external
  • clarify common values of how to treat each other
  • recognise new opportunities to make a positive difference for others
  • become more proactive in creating a more effective environment
Duration: 1.0 day course


FISH! Team Building for Customer Service Teams Reviews:

"When FISH! made the rounds at our office it practically created a feeding frenzy. Everyone wanted to see it - and see it - and see it! This film is so much FUN to watch, and the message is so IMPORTANT to hear, that I carry it with me wherever I go." - Ken Blanchard co-author of The One Minute Manager

Course Outline
FISH! Team Building for Customer Service Teams

Download FISH Team Building for Customer Service Teams Course Outline


FISH! Team Building for Customer Service Teams is a one-day workshop that empowers your customer service team to embrace the FISH! Philosophy and build a highly effective customer service culture. By allowing your customer service staff to attend the course, you will begin the process of building a high performance culture within your customer service team.

FISH! Team Building for Customer Service Teams - Lesson 1
  • The four FISH! practices
FISH! Team Building for Customer Service Teams - Lesson 2
Practice 1: BE THERE

Be there builds relationships by:

  • Being fully 'present' with customers and co-workers
  • Listening to understand your customers and co-workers
  • Taking action based on awareness
FISH! Team Building for Customer Service Teams - Lesson 3
Practice 2: PLAY

Play encourages creativity and fun through:

  • Curiosity - learn how curiosity unleashes creativity in a customer service setting
  • Freedom to innovate - learning to be free to "try things out" as a team
  • Freedom to be you - learning to be your natural self in any customer service setting
  • Trust and the playing field - setting the boundaries
  • Creating an environment of play in a customer service setting
FISH! Team Building for Customer Service Teams - Lesson 4
Practice 3: MAKE THEIR DAY

Make Their Day reminds us to serve customers and co-workers by:

  • Learning to value and recognise customers as people
  • Learning to be genuinely selfless toward customers
  • Learning to be aware of your customers needs - creating a delightful atmosphere
FISH! Team Building for Customer Service Teams - Lesson 5

Choose your attitude helps you in a customer service setting to:

  • Practicing to become aware of your attitude toward customers
  • Making a conscious choice - are your choices and attitudes helping your team and customers?
  • Live in alignment with your intentions - learning to be ancored to a customer service mindset
FISH! Team Building for Customer Service Teams - Lesson 6
Taking a closer look
  • Assess how your customer service culture is living each of the "four practices"
FISH! Team Building for Customer Service Teams - Lesson 7
How well do I live the practices?
  • Short test on how you live the four practices
FISH! Team Building for Customer Service Teams - Lesson 8
Top of mind issues/team solutions
  • Identify a list of top of mind issues
  • Identify ways to address these issues
FISH! Team Building for Customer Service Teams - Lesson 9
Action planning
  • Identify tangible customer service goals that impact others
  • Learn to put in place accountability measures to improve success of your customer service initiatives
FISH! Team Building for Customer Service Teams - Lesson 10
Want to form a habit?
  • Creating a 21 day habit forming calendar
FISH! Team Building for Customer Service Teams - Lesson 11
Your life title
FISH! Team Building for Customer Service Teams - Lesson 12
Beyond the workplace self-survey
  • Looking at how you live the four practices in life
FISH! Team Building for Customer Service Teams - Lesson 13
What's possible now?
  • Finding the limitless possibilities with the four practices


In-House Training We’ll focus on what matters most to you and tailor to your context

Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
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