Are you looking for a practical, fun and respected team building and cultural improvement program for your customer service team? Then FISH! is the solution you’ve been looking for.
The PD Training FISH! Team Building for Customer Service Teams provides a training intervention that will transform your customer service methodology. Provide your customer service team with inspiration and proven tools to improve your internal culture and your customer’s engagement experience.
The FISH! philosophy has transformed team cultures and teamwork around the planet, so learn why it is so successful today.
This dynamic and highly valuable training course is now available New Zealand wide including Auckland, Wellington and Christchurch.
Contact us today for a group quote.
|Course name||Length||Outline||Next class|
|Business Ethics Training Course||1 day course||Dec 9|
|Business Etiquette Training Course||1 day course||Feb 4|
|Change Management Training Course||1 day course||Jan 31|
|Communicating Across Cultures Training Course||0.5 day course|
|Dealing With Difficult People in the Workplace||1 day course||Dec 3|
|Email Etiquette Training Course||1 day course||Nov 25|
|FISH! for Leaders||1 day course|
|FISH! Team Building for Customer Service Teams||1 day course|
|FISH! The Organisational Culture Training Course||1 day course|
|FISH! Train the Trainer||2 day course|
|Knowledge Management (KM) Training Course||1 day course||Nov 26|
|Leadership Development Training Course - 2 days||2 day course||Dec 3|
|Leveraging the Generation Gap Training Course||1 day course||Dec 10|
|Resilience and You||0.5 day course||Feb 13|
|Team Building Training Course||1 day course||Feb 4|
|Team Communication Course||0.5 day course||Nov 28|
|Workplace Diversity Training Course||1 day course||Dec 10|
FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.
By the end of this course, participants will:
"When FISH! made the rounds at our office it practically created a feeding frenzy. Everyone wanted to see it - and see it - and see it! This film is so much FUN to watch, and the message is so IMPORTANT to hear, that I carry it with me wherever I go." - Ken Blanchard co-author of The One Minute Manager
FISH! Team Building for Customer Service Teams is a one-day workshop that empowers your customer service team to embrace the FISH! Philosophy and build a highly effective customer service culture. By allowing your customer service staff to attend the course, you will begin the process of building a high performance culture within your customer service team.
FISH! Team Building for Customer Service Teams - Lesson 1
FISH! Team Building for Customer Service Teams - Lesson 2
Practice 1: BE THERE
Be there builds relationships by:
FISH! Team Building for Customer Service Teams - Lesson 3
Practice 2: PLAY
Play encourages creativity and fun through:
FISH! Team Building for Customer Service Teams - Lesson 4
Practice 3: MAKE THEIR DAY
Make Their Day reminds us to serve customers and co-workers by:
FISH! Team Building for Customer Service Teams - Lesson 5
Practice 4: CHOOSE YOUR ATTITUDE
Choose your attitude helps you in a customer service setting to:
FISH! Team Building for Customer Service Teams - Lesson 6
Taking a closer look
FISH! Team Building for Customer Service Teams - Lesson 7
How well do I live the practices?
FISH! Team Building for Customer Service Teams - Lesson 8
Top of mind issues/team solutions
FISH! Team Building for Customer Service Teams - Lesson 9
FISH! Team Building for Customer Service Teams - Lesson 10
Want to form a habit?
FISH! Team Building for Customer Service Teams - Lesson 11
Your life title
FISH! Team Building for Customer Service Teams - Lesson 12
Beyond the workplace self-survey
FISH! Team Building for Customer Service Teams - Lesson 13
What's possible now?
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×