Management and Supervision Courses

Excellent Management Skill are an Essential Ingredient in Today's workforce
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Business Ethics Training course Auckland, Wellington, Christchurch and New Zealand wide

Business Ethics Training Course

Change Management training course Auckland, Wellington, Christchurch across New Zealand

Change Management Training Course

Coaching & Mentoring training course Auckland, Wellington, Christchurch and across New Zealand

Coaching and Mentoring Training Course

Commercial Acumen for Managers Training Course course Auckland, Wellington, Christchurch and New Zealand wide

Commercial Acumen for Managers Training Course

  • Course length: 1 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Conflict Resolution training course Auckland, Wellington, Christchurch across New Zealand

Conflict Resolution Training Course

Creative Problem Solving training course Auckland, Wellington, Christchurch across New Zealand

Creative Problem Solving Training Course

Critical Thinking course Auckland, Wellington, Christchurch and New Zealand wide

Critical Thinking Training Course

Delivering Constructive Criticism Training course Auckland, Wellington, Christchurch and across New Zealand

Delivering Constructive Criticism Training Course

Effective Delegation Training course Auckland, Wellington, Christchurch and New Zealand wide

Effective Delegation Training Course

Employee Engagement training course Auckland, Wellington, Christchurch and New Zealand wide

Employee Engagement Training Course

Employee Onboarding training course Auckland, Wellington, Christchurch and New Zealand wide

Employee Onboarding Training Course

  • Course length: 1 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Highly Effective Management training course Auckland, Wellington, Christchurch and New Zealand wide

Highly Effective Management Training Course

Leadership training course Auckland, Wellington, Christchurch across New Zealand

Leadership Training Course - 2-days

Managing Difficult Conversations course Auckland, Wellington, Christchurch and New Zealand wide

Managing Difficult Conversations

Virtual Team Building and Management Training Course  Auckland, Wellington, Christchurch and New Zealand wide

Managing Virtual Teams Course

Measuring Results from Training training course Auckland, Wellington, Christchurch and New Zealand wide

Measuring Results from Training - Training Course

  • Course length: 1 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Meeting Management training course Auckland, Wellington, Christchurch and New Zealand wide

Meeting Management Training Course

  • Course length: 1 day course
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  • 4.67 out of 5 from 6 responses
  • Group Bookings available: Yes, tailoring and discounts included
Motivating Employees training course Auckland, Wellington, Christchurch and New Zealand wide

Motivating Employees Training Course

Negotiation Skills training course Auckland, Wellington, Christchurch and New Zealand wide

Negotiation Training Course

Performance Management and Appraisals training course Auckland, Wellington, Christchurch and New Zealand wide

Performance Management and Appraisals Training Course

Recruitment and Selection training course Auckland, Wellington, Christchurch and New Zealand wide

Recruitment and Selection Training Course

Supervising Others training course Auckland, Wellington, Christchurch and New Zealand wide

Supervision Training Course

Team Building training course Auckland, Wellington, Christchurch and New Zealand wide

Team Building Training Course

Think on Your Feet® training course Auckland, Wellington, Christchurch and New Zealand wide

Think on Your Feet® (2-days) Training Course

  • Course length: 2 day course
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  • Group Bookings available: Yes, tailoring and discounts included
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Top 10 skills for Management and Supervision professionals

  1. Management training
    Develop key skills in managing teams and information, and building organisational strategy and processes.
  2. Manage change
    Identify opportunities, gain support and implement plans.
  3. Manage virtual teams
    Know how to set up, communicate, build trust and use technology to beat challenges posed by time and culture.
  4. Manage performance
    Establish performance goals, conduct competency assessments and create a performance plan. Gain an insight into learning cycles.
  5. Delegate
    Use specific methods to pick the right person for the right job, conduct delegation meetings, monitor and give feedback.
  6. Use critical thinking
    Know the critical thinking process and creative thought systems to develop critical thinking in real-life situations.
  7. Measure results from training
    Use evaluation plans and techniques, measurement tools and assessments to assess success of training.
  8. Manage meetings
    Know how to plan, prepare, delegate and manage meetings.
  9. Supervise
    Set the right expectations, keep up communication, give feedback using effective methods and resolve problems.
  10. Resolve conflicts
    Use targeted systems and tools to identify problems and reach the best solution.

Top 10 tips for Management and Supervision

  1. A manager's responsibilities include meeting organisational goals; hiring, training and supervising employees; and resolving problems. A manager is accountable for the behaviour and performance of the employees.
  2. To take correct decisions, follow these steps:
    1. Explore options.
    2. Evaluate the pros and cons of each option.
    3. Rate options.
    4. Eliminate poor choices to reach the best one.
    Before taking a decision, make sure you have sufficient information and facts.
  3. When delegating, choose between complete supervision, partial supervision and complete independence. Partial supervision is used in most settings, as it provides a balance between the extremes of complete freedom and complete supervision. Successful delegation is achieved when these two conditions are fulfilled:
    1. The task provides an opportunity for the development of the employee's skills.
    2. The task matches the skills and knowledge of the employee.
  4. Feedback can bring results only if it is delivered correctly. The three styles of feedback are:
    1. Direct praise or criticism.
    2. The Open-Faced Sandwich.
    3. The 360-Degree Feedback.
    In open-faced sandwich, criticism is sandwiched between appreciation where the opening and the final lines contain appreciation of the employee while the middle part contains the criticism. In 360-Degree Feedback, the employee receives feedback from multiple groups such as customers, colleagues and supervisors.
  5. Manage virtual teams by clarifying objectives, setting reliable and mutually convenient communication channels, clearly stating expectations and being flexible with cultural differences. In case of virtual teams, results are managed, not activities. So, keep monitoring results while providing a sense of ownership to the employees.
  6. Supervise others by giving orders, making requests or making suggestions. Depending upon the importance and urgency of the task, any one of these methods can be used. Usually, allowing employees a certain freedom in how they do a task and when (granted that the quality of work is retained and it is completed on time) can increase job satisfaction and performance.
  7. Managers can manage change by using these methods:
    1. Creating open communication lines.
    2. Educating all parties why a change is occurring.
    3. Training people to handle the change.
    4. Providing all necessary tools to employees to handle the change.
    5. Allowing flexibility to tackle sudden changes in plan.
    6. Involving affected parties in the process of change.
  8. To resolve conflicts, use these steps:
    1. Neutralise emotions and set ground rules for the parties.
    2. Choose a place for the talks that is neutral and where no interruptions will occur.
    3. Have the parties define what they want.
    4. Establish common ground and create mutually beneficial options.
    5. Give each party what they really want.
    6. Provide the parties sufficient time to review options.
    7. Have the parties acknowledge their agreement to the decision made.
  9. Performance management has two main elements - goal setting and performance review. I. Goal Setting - Use SMART (Specific, Measurable, Attainable, Realistic and Timely) when defining goals. II. Performance Review - When conducting performance reviews, use these tips:
    1. Both employer and employee should be prepared for the review.
    2. Introduce positivity in the process.
    3. There should be clarity of purpose.
    4. Base employee performance review on facts.
    5. Take employee feedback.
    6. Set goals for areas for improvement.
    7. Determine time/method for follow-up.
  10. Conduct recruitment of employees by using any of these types of interviews:
    1. Phone Interview
    2. Traditional Face-to-Face Interview
    3. Situational Interview (where questions are asked on how an employee will behave in specific situations)
    4. Stress Interviews
    A combination of these interview types can also be used depending on what job requirements the candidate will be fulfilling.
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