Managers, team members, owners and employees in New Zealand need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.
Understanding, empathy and emotional intelligence skills development are necessary qualities that help you control difficult conversations before, during and after they occur, so that you can achieve the desired outcome. Giving critical feedback or dealing with highly-emotional staff can be a challenge, so we designed this course to help you gain not only the skills, but the confidence to manage them appropriately.
This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success.
The PD Training Managing Difficult Conversations course is now available throughout New Zealand, including Auckland, Wellington, Christchurch and also via instructor-led online training.
Please click on the Public Class tab below to view our Managing Difficult Conversations course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
"I found Mal to be really good. He knew his subject and put it across clearly. Not one PPT slide which I thought was fantastic."
BCITO
"A very knowledgeable trainer who engaged well with the audience and dealt with curve balls very well. We all enjoyed and got a lot out of the day."
BCITO
"Fantastic day held with Mal very positive and very knowledgeable over all Great!"
"I wasn't sure initially what I would get from the course. I am now able to be confident with difficult conversations and have learned some techniques to prepare myself for any situation. Thanks Pam for your tutoring style. It suits who I am."
BCITO
"I was happy all round and Pam was awesome . She created a great learning environment for us all and kept a great pace for the team involved."
"Outstanding course, thank you very much. Timing was brilliant, content excellent and the relevance of the course was perfect for my working situation. Thanks again. I would highly recommend this course."
BCITO
"Kathy provided by far the best PD I have ever attended."
Marcellin College
"The reading list in the course manual is very helpful and I will be accessing some of these titles to strengthen my understanding of the topics."
Careerforce
"I really enjoyed the course - more time would have been great to work through more scenarios. We have some quite complex needs, so more time would have allowed us to dig into these more. I can't think of anything that wasn't useful."
Volunteer Services Abroad New Zealand
"Most useful were the techniques Roydon showed us. Setting ourselves up for those hard conversations."
"The personality traits that can be generic but also very useful in identifying how some people process information and communicate it."
Southern Cross Hospital Christchurch
"Looking at the personality of the person that you have to have the conversation with was quite enlightening for me."
"Overall a good positive learning experience with some valuable strategies to use in the future."
UCOL
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
Managing Difficult Conversations requires specialised knowledge and skill development because they can be challenging to handle without this support. During this training course, participants are taught how to develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it, so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of irate customers and team management.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Introduction
Topic 2
Choosing to Have the Conversation
Topic 3
Toolkit for Successful Conversations
Topic 4
Choosing the Time and Place
Topic 5
Framework for Difficult Conversations
Topic 6
Staying Safe
Topic 7
Testing the waters
Topic 8
Wrap up
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Management and Supervision Courses Category
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