Conflict Resolution Training

Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace in New Zealand. Learning how to manage conflict is a key skill for anyone who works in a team, interfaces with customers or has a supervisory role.

The PD Training Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict, and then how to manage and resolve the issue quickly and with professionalism.

Attend a Conflict Resolution Training Class today, or have one of our professional trainers come to your workplace in Auckland, Wellington or Christchurch.

Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Your Learning Outcomes

In this course participants will:

  • Gain a thorough understanding of the sources, causes and types of conflict
  • Master all six phases of the conflict resolution process
  • Understand the five main approaches to conflict resolution
  • Learn to apply conflict resolution approaches 
  • Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
  • Develop communication tools such as agreement frames and open questions
  • Learn practical anger and stress management techniques

4.7/5

from 308 responses
Download PDF Outline Duration: 1.0 Days
Training courses for Management and Supervision
Course name Length Outline Next class
Change Management - Managing Your Team Through Change 1.0 day course December 6
Coaching and Mentoring Training 1.0 day course February 27
Conflict Resolution Training 1.0 day course December 19
Creative Problem Solving Training 1.0 day course February 14
Leadership Development Training 2.0 day course February 4
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Negotiation Training 1.0 day course February 17
Supervising Others Training 1.0 day course February 11
Team Building Training 1.0 day course View schedule
Mentoring Training 1.0 day course View schedule
Highly Effective Management 2.0 day course January 30
Measuring Results from Training 1.0 day course View schedule
Employee Engagement Training 1.0 day course January 28
Performance Management and Appraisals 1.0 day course View schedule
Recruitment and Selection Training 1.0 day course March 4
Employee Onboarding Training 1.0 day course View schedule
Critical Thinking Training 2.0 day course February 10
Managing Difficult Conversations Training 1.0 day course View schedule
Business Ethics Training 1.0 day course View schedule
Effective Delegation Training 1.0 day course January 29
Managing Virtual Teams Training 1.0 day course View schedule
Delivering Constructive Criticism Training 1.0 day course View schedule
Commercial Acumen for Managers Training 1.0 day course View schedule
Manage People and Performance Training 1.0 day course February 24

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"Good course, I gained some good insights into my current performance and how to improve in the future."

Accident Compensation Corporation

"Very knowledgeable trainer who expressed the course very well. Learnt a lot from the great content."

isite Media

"I learned a lot about myself actually, with regards to conflict management and I definitely found the course helpful and relevant....Thank you though, really well worth it."

"It made me more "self aware." I hope to apply these methods in all of my dealings with people, not necessarily just "negatively" associated conflict. I was interested in the "inner conflict" concept as I work mostly on my own - so making decisions at work, and resolving conflicts quickly so I can be more productive. It has given me tools and methods to deal with one difficult colleague in particular and has given me some confidence to deal with any potential conflict in the future with the colleague I find difficult. "

Mcdonald Real Estate Ltd

 

"Really useful and productive day - got through a lot in a limited time."

Life Unlimited

 

"Michael was a good presenter and knowledgeable on the topic with some very interesting case studies and actual experience he could share."

Enatel Ltd

 

"The facilitator was fantastic. I found her really engaging and knowledgeable about the course content."

"All of the course was great. I learnt so much about mediation and am better placed to deal with conflict between staff members, family or others."

"The facilitator did an amazing job to keep everyone on point and engaged through the day - and it was fun too - she did a great job and "made" the training relevant for the participants."

"I found the facilitator/trainer knew what she was talking about. I enjoyed the workshops we did to highlight what step/s we needed to take next. On the whole I will be using these techniques in situations that require it."

Maori Land Court (Moj)

 

"Overall, I thoroughly enjoyed the entire course there are lot of things that every participant could take away with them in this course. I particularly wanted to implement the broken record in my work life, that was good. Vivienne was very good in providing examples."

Ricoh New Zealand Ltd.

 

"I would like to thank you for the opportunity to be on the course .I found it very useful!"

KiwiRail

 

"I really enjoyed the course. When the trainer was teaching from the white board, i felt he engaged more and really got the message across. He was a very knowledgeable person, with a real passion for for what he does."

Below Zero Ltd t/a swittch

 

"Our trainer, towards the end of the lesson, touched on a different but related subject. She gave a brief introduction to assertiveness training. This small portion of the course highlighted for me how interlinked these two areas are, and how they should be taught together, or as a lesson one and lesson two option."

Airwork NZ Ltd

 

"Vivenne was a lovely person who brought something extra with her, her sense of humour and energy, which helped stay engaged all day."

AUT UNIVERSITY ICT CLIENT SERVICES

 

"It was a great course to go on. I am sure to use the skills I learnt in future and to resolve any conflict before it is likely to happen."

Auldhouse Auckland

 

"Training was good and enjoyable.Good trainer.Very friendly."

Joanne Tuese

 

"I found the course to be useful and I certainly did pick up a couple of coping strategies that may help down the track."

B&N Properties

 

"I like the small group/class, you get to interact more. Great Trainer! Thank you."

Earthquake Commission

 

"Terry Williams was a great facilitator, very engaging and related very well to his audience. Identifying types of conflict styles and where to use them was very helpful."

Crockers Property Group

 

Course was relevant and delivered in a format that allowed all to contribute and relate.
Goldenwest Apprenticeships
I have been delighted with pd training with the construct and delivery of this course. pd training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing pd training's praises to other managers that I network with.
JFTRS LTD
Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop.
JFTRS LTD
The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency.
Office of the Registrar of Indigenous Corporations
Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.
St John Ambulance
Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.
Metcash/IGA
Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.
Metcash/IGA
I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.
Metcash/IGA
The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.
Integrated Chemical and Environmental Systems PL
I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment.
The Malthouse
Great course, well organised, well run & I felt I got a lot out of it...thanks =0)
Calvary Health Care ACT
This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organisation in this area. Thank you to Ross, who really gives so much of himself in his presentations.
Calvary Health Care ACT
The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.
Swinburne University

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Conflict Resolution Training Now

Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives in New Zealand. The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict provides a powerful avenue for significant growth. 

Conflict resolution involves recognising and managing the particular conflict. This is an essential part of building emotional intelligence and nurturing relationships. Poorly handled conflict can affect both the employees and the clients, thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisation to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues. 

This Conflict Resolution Training Course provides techniques for individuals in an organisation to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflict in any situation.

 

See the Live Online tab for the course outline for the live online course

Course Outline for Conflict Resolution Training

After completing this course, participants will have learned to:

Topic 1

Conflict – is it all bad?

  • Welcome
  • What do we mean by Conflict?
  • The Basis of Conflict
  • Reflection

Topic 2

Understanding Your Response to Conflict

  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection

Topic 3

What makes up conflict?

  • From Wince to Scream
  • Filters
  • Emotions and Conflict
  • Reflection

Topic 4

How Managers Can Add to Conflict

  • Micromanagement
  • Poor Understanding
  • Vague Expectations
  • Setting Poor Standards
  • Reflection

Topic 5

Resolving Conflict Between Others

  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection

Topic 6

When Conflict Involves You

  • Conflict Mapping
  • Having a Balanced View
  • Overcoming Resistance to Meet
  • During the Meeting
  • Reflection

Topic 7

Implementing Agreements

  • Paying Attention
  • Follow-up Meetings
  • Reflection

Topic 8

Reflections

  • Create an Action Plan

4.7/5

from 308 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Conflict Resolution Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

12:00 PM - 3:00 PM Pacific/Auckland

$480.00

December 19

Enroll Now Last chance!

January 31

Enroll Now Filling fast

March 7

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April 3

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Course Outline for Conflict Resolution Training

After completing this course, participants will have learned to:

Topic 1

Conflict – is it All Bad?

  • Welcome
  • What Do We Mean by Conflict?
  • The Basis of Conflict
  • Reflection

Topic 2

Understanding Your Response to Conflict

  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection

Topic 3

Resolving Conflict Between Others

  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection

Topic 4

Implementing Agreements

  • Paying Attention
  • Follow-up Meetings
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Details:

  • Small classes, average 5 people, max 16
  • Prices excl. GST
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Pay on Invoice or by Credit Card

Questions:

Auckland

1.0 day course

ACE Training, Level 3, 46 Brown Street, Ponsonby Auckland NZ 1021

$750.00

December 19

Missed out

January 31

Enroll Now Filling fast

March 7

Enroll Now Filling fast

April 3

Enroll Now Filling fast

Christchurch

1.0 day course

ACE Training, Unit 7, 15 Sir Gil Simpson Drive Christchurch NZ 8053

$750.00

December 19

Missed out

January 31

Enroll Now Filling fast

March 7

Enroll Now Filling fast

April 3

Enroll Now Filling fast

Wellington

1.0 day course

ACE Training, Level 1, 89 The Terrace, Wellington Central Wellington NZ 6011

$750.00

December 19

Missed out

January 31

Enroll Now Last chance!

March 7

Enroll Now Filling fast

April 3

Enroll Now Filling fast

Course Outline for Conflict Resolution Training

After completing this course, participants will have learned to:

Topic 1

Conflict – is it all bad?

  • Welcome
  • What do we mean by Conflict?
  • The Basis of Conflict
  • Reflection

Topic 2

Understanding Your Response to Conflict

  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection

Topic 3

What makes up conflict?

  • From Wince to Scream
  • Filters
  • Emotions and Conflict
  • Reflection

Topic 4

How Managers Can Add to Conflict

  • Micromanagement
  • Poor Understanding
  • Vague Expectations
  • Setting Poor Standards
  • Reflection

Topic 5

Resolving Conflict Between Others

  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection

Topic 6

When Conflict Involves You

  • Conflict Mapping
  • Having a Balanced View
  • Overcoming Resistance to Meet
  • During the Meeting
  • Reflection

Topic 7

Implementing Agreements

  • Paying Attention
  • Follow-up Meetings
  • Reflection

Topic 8

Reflections

  • Create an Action Plan

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Conflict is a part of life for all of us, this Micro eLearning course helps you understand and manage conflict with more clarity.

Buy Conflict Resolution

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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