Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.
In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.
This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.
Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
|Course name||Length||Outline||Next class|
|Time Management 1-hour Online class - Goal Setting and Prioritising for Success||0.1 day course||September 25|
|Advanced Facilitation 1-hour Online Class Leading Convergent Thinking and Decision Making||0.1 day course||September 29|
|Managing Virtual Teams Training 1-Hour Online Class - Building Trust and Cultural Challenges||0.1 day course||September 30|
|Supervisor Skills - "The New Team Leader" Your Role and Communicating with your team 1-hour online workshop||0.1 day course||October 1|
|Advanced Facilitation 1-Hour Online Class Managing People and Facilitating Specific Processes||0.1 day course||September 29|
|Advanced Facilitation 1-Hour Online Class Mastering Facilitation & Leading Divergent Thinking||0.1 day course||September 29|
|Managing Virtual Teams Training 1-Hour Online Class - Communication Strategies||0.1 day course||September 30|
|Managing Virtual Teams Training 1-Hour Online Class - Meetings and Collaboration Tools||0.1 day course||September 30|
|Managing Virtual Teams Training 1-Hour Online Class - Succeeding with Virtual Teams||0.1 day course||September 30|
|Managing Virtual Teams Training 1-Hour Online Setting Up Your Team||0.1 day course||October 1|
|Supervisor Skills - Managing Conflict 1-hour online workshop||0.1 day course||October 1|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Difficult People and Competing Demands||0.1 day course||September 29|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Managing the Office and Work-Life Balance||0.1 day course||September 29|
|Supervisor Skills - Successful Delegation and the Giving Feedback 1-hour online workshop||0.1 day course||October 1|
|Building Creativity and Problem Solving 1-hour Online Class with a Master Trainer||0.1 day course||September 29|
|Time Management 1-hour Online class with a Master Trainer - Planning and Crisis Management||0.1 day course||September 25|
|Creating Resilient Outcome-Oriented Teams in Trying Times 1-hour Online Class||0.1 day course||September 30|
|Developing a Growth Mindset in Challenging Times 1-hour online class with a Master Trainer||0.1 day course||September 30|
|Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours||0.5 day course||October 12|
|Coaching and Mentoring Training - Online Instructor-led 3hours||0.5 day course||October 7|
|Communication Skills Training - Online Instructor-led 3hours||0.5 day course||September 23|
|Conflict Resolution Training - Online Instructor-led 3hours||0.5 day course||September 29|
|Dealing With Difficult People in the Workplace - Online Instructor-led 3hours||0.5 day course||October 20|
|Email Etiquette Training - Online Instructor-led 3hours||0.5 day course||October 13|
|Emotional Intelligence (EQ) Training - Online Instructor-led 3hours||0.5 day course||October 15|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours||0.5 day course||September 21|
|Giving Constructive Feedback Training - Online Instructor-led 3hours||0.5 day course||October 8|
|Knowledge Management (KM) Training - Online Instructor-led 3hours||0.5 day course||October 16|
|Minute-Taking Training - Online Instructor-led 3hours||0.5 day course||October 1|
|Negotiation Training - Online Instructor-led 3hours||0.5 day course||October 2|
|Sales Training - Online Instructor-led 3hours||0.5 day course||September 25|
|Supervising Others Training - Online Instructor-led 3hours||0.5 day course||October 19|
|Time Management Training - Online Instructor-led 3hours||0.5 day course||October 9|
|Assertiveness and Self Confidence Training - Online Instructor-led 3hours||0.5 day course||September 23|
|Business Writing Essentials - Online Instructor-led 3hours||0.5 day course||September 25|
|Customer Service Training - Online Instructor-led 3hours||0.5 day course||September 29|
|Leadership Development Training - Become THE leader - Online Instructor-led 3hours||0.5 day course||October 6|
|Leadership Development Training - Managing your Team - Online Instructor-led 3hours||0.5 day course||October 5|
|Professional Telephone Skills - Online Instructor-led 3hours||0.5 day course||October 7|
|Managing Difficult Conversations Training - Online Instructor-led 3hours||0.5 day course||October 10|
|Body Language Training - Online Instructor-led 3hours||0.5 day course||September 30|
|Behavioural Interview Techniques Training - Online Instructor-led 3hours||0.5 day course||September 22|
|Facilitation Skills Training - Online Instructor-led 3hours||0.5 day course||September 22|
|Effective Delegation Training - Online Instructor-led 3hours||0.5 day course||September 24|
|Business Ethics Training - Online Instructor-led 3hours||0.5 day course||October 15|
|Overcoming Objections Sales Training - Online Instructor-led 3hours||0.5 day course||October 14|
|PPA - Building Team Synergy - 3hours||0.5 day course||October 2|
|PPA - Identifying Difference as Opportunities - 3hours||0.5 day course||September 30|
|PPA - Problem Solving with a Growth Mindset - 3hours||0.5 day course||September 29|
|PPA - Resilience and You - 3hours||0.5 day course||September 28|
|PPA - Taking Productivity to the Next Level - 3hours||0.5 day course||October 1|
|Managing Workplace Diversity Training - Online Instructor-led 3hours||0.5 day course||September 28|
|Managing Virtual Teams Training - Online Instructor-led 3hours||0.5 day course||September 29|
"I have been struggling with an employee, not knowing how to deal with them. Yesterday's training made my role much clearer and I will feel more confident in dealing with this person."
Kalwun Development Corporation
"Joseph is a great Trainer, he is open and encouraging, he is forthcoming with his explanations and knowledge of the subject matter.
"I have done a few of these courses and this trainer was by far and away the best. Her humour, her pace of the course, content coverage and her inclusion of all participant (even the most reticent) was outstanding."
-Beatty Park Leisure Centre
"Very good training, enjoyed learning about other personality types in workplace."
-The Institute of Public Accountants
"The course content was delivered well and I will take on some of what I learnt. I enjoyed the open discussions we had, but came to the conclusion that some things are not fixable."
-R J Sanderson Associates
"Jo was one of the best trainers I have experienced, and was very knowledgeable about the subject and keen to assist with personal issues relevant to the individual."
-Rottnest Island Authority
"The course content and how it was delivered has given a better and meaningful insight to the different personalities which exist within the team at the venue and therefore the general impact on how this can impact on the delivery of the requirements of the day to day business activities."
"Anne was a great trainer. Very responsive and quick on her feet so was able to integrate what our team was saying and make the content relevant to our situations."
-Qudos Bank Arena
"I found the course very useful for my role. I will be able to use all of the techniques within my work to improve in my role."
"The facilitator made a great effort to get to know our organisation and appropriately tailored the content of the course, and provided good examples."
-National Accreditation Authority for Translators and Interpreters
"Couldn't have asked for a better, more enthusiastic, knowledgeable trainer, very happy to have Joe return to complete future training with our Company."
-Robson Civil Projects
"Most useful part was guiding me in the best way to respond to difficult people. I am very unlikely to open/read the manual but have referred to the one pager hand-out a few times already when sharing my learnings with colleagues."
"Overall the course was great. Derrick kept you entertained and interested, which surprised me. As I thought I would find it hard to stay focussed."
-Sicame Australia Pty Ltd
"Derrick was extremely sensitive to our needs on the day. He was very perceptive to subjects that we needed to speak about on the day, adjusting his training to suit us. Very well done"
-City of Gold Coast
"Our trainer Josh perfectly executed the session and his communication and enthusiasm was so engaging, which inspired everyone to get involved. It was such a brilliant session and the agents got so much out of it."
"Josh was very engaging and informative - highly enjoyed his training session."
"The training was beneficial to all staff members that attended. Customer service is one of our main priorities and the knowledge/skills we have gained from this training will improve Customer Service Excellence at the Shire of Murray. The trainer was very knowledgeable and enthusiastic which made the training interesting. It was good that the personality profile and training manuals had a lot of information."
"Got everyone talking, working together and sharing different ideas to the rest of the group."
-Shire Of Murray
"Troy was a great facilitator that new his content and kept us engaged throughout the training. Keep up the good work Troy!"
-Elgas Limited - NSW
"Found the trainer fantastic, kept on track and engaged. The course was relevant and met all my expectations. Highly recommended and discussed this with my colleagues when I returned to my workplace. 5 STARS"
-City of Gold Coast
"It is such a busy time of year & I wish I had more time to review the ground (& notes) covered by the course, to help consolidation. But I was determined to attend as it is an area that has already caused me problems, and I am very pleased I was able to rearrange my timetable so I could make it. And the notes (from my quick glance) are easy to read, review and absorb, tools I know that will be useful well down the track as I negotiate the inevitable challenging issues ahead of me. The energy, knowledge, empathy, commitment and common sense of the trainer was also impressive and an inspiration."
-National Library Of Australia
"I have also let the other Staff members know that they may benefit from this second course as well."
-Brisbane Counselling Centre
"Good the class numbers were only 4. A review of the personality types was good. Was able to look at a different personality types in my workplace and look at some differing approaches I could take to work with their priorities and perceived view of how to address some tasks."
-Department of Mines, Industry Regulation and Safety
"Thoroughly enjoyed the day. I thought the content was most relevant and I found that I can definitely apply the learnings within my work environment."
"Most - exploring communication styles and understanding how others communicate. Practicing the I statements was great too. Least - For me the body language and type of questions was not useful due to my own experience however I found the trainer to deliver this appropriately with not too much time allocated to the topic."
QLD Department of Corrective Services
"It helped me to understand my own behaviour more, I have really thought about what categories the people around me would fall into and how I can deal with them better."
During this Dealing with Difficult People in the Workplace training course, participants will learn how to approach, engage and better manage difficult people, while also learning how to understand and influence them, so that a successful resolution can be achieved without creating negative feelings or damaging relationships.
The course includes training in recognising attitudes and actions that impact others, using effective management techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviours and much more. The course includes a personality profiling tool report, which helps participants to better understand themselves and how to best interact with other personality types as well.
Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 1
It all starts with me
Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 2
Communication is Key
Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 3
Dealing with Particular Behaviours
Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 4
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you if you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
UNLIMITED TRAINING FOR AN
ENTIRE YEAR FOR LESS THAN THE
COST OF 3 DAYS OF TRAINING
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.