What people say about our training and our service

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We strive to exceed our customers' expectations every time - and our clients appreciate it!

Choose from over 30 categories
  • Active Listening
  • Advanced Skills For EA
  • Assertiveness & Self Confidence Training
  • Anger Management Workshop
  • Business Etiquette & Professional Conduct Training
  • Business Writing Course
  • Communication Skills Training Course
  • Conflict Resolution
  • Creative Problem Solving Training
  • Customer Service Training
  • Change Management
  • Coaching and Mentoring
  • Email Etiquette Training
  • Emotional Intelligence
  • Foundation Skills for HR Officers
  • Handling Difficult People and Situations
  • Leadership Training
  • Lean Six Sigma
  • MS Applications Training
  • Meeting Management Course
  • Negotiation Skills
  • Professional Telephone Skills
  • Public Speaking Training
  • Proposal Writing
  • Presentation Skills
  • Performance Management and Appraisals
  • Personal Productivity Training
  • Sales
  • SEO and Online Marketing (SEO Course)
  • SEO and Online Marketing (Google Ad words Training Course)
  • Supervision (Supervising Others)
  • Stress Management Course
  • Train the Trainer
 
Active Listening



The Forrest Centre - Wedding Reception Centre The Forrest Centre - Wedding Reception Centre
“ As CEO I would note that the course content and trainer fully met my needs. I would certainly consider PD Training for soft skills development of managers.
I found the training day very helpful for bringing our team together. I feel sure that the non judgmental attitude and the positive energy of the trainer energy left the group thinking "it's ok to open up."
One of the best training courses I have attended ”

Reckitt Benckiser Pharmaceuticals Reckitt Benckiser Pharmaceuticals
“ Anne was a fantastic trainer, engaged the audience the whole day. ”

Barwon Water Barwon Water
“ Found the course and the presenter inspiring. Have used the skills learned to look at how I behave and communicate as well as listen to others within the workplace and home. Thanks ”

Precision Electronic Technologies Precision Electronic Technologies
“ Great communication with all parties (both participant and HR) before and after the training. Reminder emails are a good tool. Our participant found the course very useful. ”
Advanced Skills For EA



Lend Lease Lend Lease
“ Jess was fantastic, she made us all feel welcomed and we all learned loads. Couldn't have asked for a better trainer or a group of people to do the course with. ”

Count Financial Count Financial
“ What an amazing trainer. I very much admire her knowledge, experience and teaching approach. The course exceeded my expectations as it was tailored to each of our individual needs. It was great to have such a small class to share experiences and areas for development. I learnt so much not only from the trainer but also from the other women participating in the course. I would recommend to anyone. ”

Country Fire Authority Country Fire Authority
“ Great day, picked up on some important things that I was not doing in my workplace and which I am going to be initiating into my position, a great day with interaction, great presenter which certainly makes a difference and keeps you interested. ”

Margan Pastoral Company Margan Pastoral Company
“ Very comprehensive course, the trainer was excellent and very enthusiastic. ”

ANSALDO-STS ANSALDO-STS
“ I thoroughly enjoyed this course and found it greatly beneficial. ”

Velocity Energy Velocity Energy
“ It was a very practical and well delivered course which I thoroughly enjoyed. I have taken back some excellent ideas to improve my performance in the workplace. Thanks very much! ”

QR National QR National
“ I loved that the course was interactive. Annette was an amazing trainer. I would recommend this course to all Assistants within our organisation. I also would like to further developed my career, which means I will be in contact in a few months to look at other course on offer. Regards, Antoinette ”

Griffith University Griffith University
“ I enjoyed the course very much. Liked the small group of participants (6). ”

Stihl Pty Ltd Stihl Pty Ltd
“ Great Course, learnt some very useful tips. ”

AMES AMES
“ Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed. ”

Trilby Misso Lawyers Trilby Misso Lawyers
“ Clarissa has mentioned the course was fantastic. She really enjoyed the way the course was delivered and has suggested TML use your services in the future. ”

Australian Tax Office Australian Tax Office
“ A very smooth process to book the training, and staff were extremely helpful when I enquired about payment. The participant found the course helpful, particularly individual feedback she received from the trainer. ”

RACV Royal Pines Resort RACV Royal Pines Resort
“ Found your on-line process to be very user friendly and (assumed) auto generated emails were well timed and useful. Feedback from participant was also very good. ”
Assertiveness & Self Confidence Training



Landgate Landgate
“ Thank you, it was a great day and I intend to work on my action plan! ”

The Public Trustee The Public Trustee
“ The whole training session was relevant to our working environment and obviously can be used in my personal life. ”

Market Solutions Pty Ltd Market Solutions Pty Ltd
“ I found the training to be a great experience and exactly what I needed. The trainer was fantastic and very knowledgeable. I left the day feeling very positive. Thank you. ”

Dept. of Families, Community Services and Indigenous Affairs Dept. of Families, Community Services and Indigenous Affairs
“ Loved the course and felt I got a great deal of learning from it.
I would definitely recommend this to others in my department. Presenter was fantastic. ”

Southern GP Training Ltd Southern GP Training Ltd
“ Very quick to build a rapport. Encouraged participation with the group. The atmosphere was very relaxed. An excellent trainer and training day :) ”

Super SA Super SA
“ I really enjoyed the course, I think that Adrienne is fantastic and would love to do another course with her again!! She was very enthusiastic, so friendly and a lot of fun to learn from. ”

Moog Australia Pty ltd Moog Australia Pty ltd
“ The trainer was excellent. I was very happy with the content of the course helped me to be more positive in everything I do. ”

DPTI DPTI
“ The liked how the trainer presented the course and this made it enjoyable and interesting. It has taught me to be more 'aware' of how I come across to people. ”

Sensate Pty Ltd Sensate Pty Ltd
“ A month later I'm still finding the course very beneficial, as it forced me evaluate many personal aspects of my life. As a result I have identified key goals I want to achieve, and I'm making them happen. ”

Royal Botanic Gardens Royal Botanic Gardens
“ Really great course the trainer was excellent very knowledgeable and inspiring. A really great day. ”

Tetra Pak Tetra Pak
“ Practical examples/case studies reinforced course content and made leanings more relevant. Excellent teacher. Really enjoyed and benefitted from this course. Would have no hesitation attending courses run by this teacher again. ”

NQBP NQBP
“ The course was very useful and I will recommend it to other people. ”

Readify Readify
“ I'd recommend this training course to others when right opportunity comes. ”

CEPU Plumbers Union CEPU Plumbers Union
“ I found the course really good & in 8 course it has really changed my outlook on my life & with the skills I learnt I believe that I can get the self confidence I have been looking for. I really enjoyed the course & have recommended it to my friends. ”

CSW-IT CSW-IT
“ Manual rating is down as it gave the basic details however, much of the learning was practical (which was how the course was structured) moving the importance away from the manual. I found the course very rewarding and not what I expected when I was put forward to complete a assertiveness and self confidence course. Well done. ”

Abigroup Contractors Pty Ltd Abigroup Contractors Pty Ltd
“ I found the class well run and very informative. I did learn some new techniques to be more assertive which I will use in my workplace and relationships. ”

St Ives Care Pty Ltd St Ives Care Pty Ltd
“ It turned out very beneficial as I received one on one coaching. not only I learnt skills but it changed my understanding of what assertiveness really is, and encourages and enables me to change to become an assertive person (from within), rather than just adopting assertive skills (on the outside), which is a goal I now feel inspired to achieve. Trainer was excellent -very attentive, helpful, and competent. I enjoyed the day very much and it was a very positive experience for me indeed. Wish to pass on my huge thanks and appreciation to Helen - my Trainer. ”

ANZ ANZ
“ It was an enjoyable day, a lot was learned by all. ”

TJM Products Pty Ltd TJM Products Pty Ltd
“ The lady who we sent on the Assertiveness and Self Confidence training course was very impressed with both the presenter and the course material. She has taken away some great tips from the day. ”

High Profile Trading Co. Pty Ltd High Profile Trading Co. Pty Ltd
“ The instructor I had on the 31-10-2012 was very professional. She listened well to my questions and responded quickly and in a helpful way. The modules covered were interesting, very informative and comprehensive. I really enjoyed the course. I am hoping to follow up with another course in communication within the 2013 year. The course exceeded expectation. The day went really fast which is a good indication that it was fun and informative. I liked Caroline's manner and the way she delivered the course endeavouring to meet the needs of each individual present. ”
Anger Management Workshop



IBN Tom Price IBN Tom Price
“ Helen, our trainer demonstrated excellent communication and people skills. her interaction with all of the MULBA-GNALI men's group was outstanding. Very well done! ”

SS Certifications SS Certifications
“ Emma was very professional and made a course I was forced to do very enjoyable she was great! Emma deserves a pay rise!!! ”

Brisbane City Council Brisbane City Council
“ Willingness to meet our individual needs as an employer (i.e. agreeing to our method of payment, offering a report regarding our nominated employee's attendance at training etc.) made my job a lot easier, and the supervisor of the employee very happy with the service. Thank you. ”

Individual Public Class participants Individual Public Class participants
“ I found that the entire course was extremely helpful and better than I had expected , I do recommend this course for all walks of life

I feel a new start for me in controlling my Anger and my life. Thank you Adrienne.

The moment the trainer told us he used to have an anger management problem himself, was the moment I felt at ease straight away. It helped to have someone who could empathise with us. The trainer kept the momentum going, stuck to his timelines (breaks etc.) and covered the content he wanted to.
The trainer, for my course Michaela, made me feel very comfortable, an relaxed. I felt I could talk to her about anything, which is very rare for me to feel like that. she was amazing, regards Ty

I would like to compliment the facilitator - Emma, Emma is a consummate professional her delivery of the course was second to none I cannot speak high enough of how impressed I was with Emma, Her demeanour, communication and attitude made the day very enjoyable, I would definitely use the services of PD Training, especially if Emma was to facilitate the course.

I found the course beneficial for my particular circumstances, it also gave me the tools required to build better relationships ”
Business Etiquette & Professional Conduct Training



Mitsubishi Australia Mitsubishi Australia
“The Business Etiquette course was a great course for employees to participate in. The feedback was very positive from all those who participated, and our trainer was excellent. Thank you

The trainer was excellent. Staff really enjoyed the training session and said they would be happy to participate again in the future. ”
Business Writing Course



Department of Veteran Affairs Department of Veteran Affairs
“Russell my "acct manager" was great, easy to work with and responsive to my needs. it was great having one contact. I also needed to call for IT support with my logon. the team there were very responsive as well. Your pricing is very competitive. We will be using PD Training again. Will talk to Russell as I may have a need for 35 students to attend a course that we may need to alter. thank you ”

Ibis World Ibis World
“Michaela was absolutely excellent and the course was quite thorough. I was also impressed that PD Training was able to customise the course to tailor it to our company. Great work! ”

Australand Australand
“Our trainer was great. She was very knowledgeable and related the material to our specific needs.

Gordana is an excellent trainer and our management team gave me fantastic feedback on her method and the content. Highly recommended. ”

Capricornia Division of General Practice Capricornia Division of General Practice
“I loved the workshop, it was very informative and learnt a lot from the day. This course was informative and very well executed. ”

Australian Home Care Australian Home Care
“I have not enjoyed a course so much for a very long time. Michaela's style of instructing was great; the use of charts as opposed to the standard PowerPoint presentation was refreshing and engaging. I would attend any course in which Michaela was the presenter.

The course was very good and I did feel that we were all able to make a contribution to the class.

Trainer was great. I found her easy to follow and very knowledgeable.

Great training, great trainer. I really enjoyed it. ”

Adshel Adshel
“Michaela was an exceptional trainer her hands on method was engaging and ensure all participants understand each topic. I have suggested this course to the wider groups in my company as I feel we all can learn/get a refresher on internal and external educate of writing. ”

Australian Red Cross Australian Red Cross
“I did gain knowledge and have already noticed improvement in my writing, only two days after attending the training. ”

Honda Australia Pty Ltd Honda Australia Pty Ltd
“Thanks for the Business Writing Course. It was everything I expected. The venue was great and I will look into more courses with PD Training. ”

ATPM ATPM
“This was a fantastic day of training! Thank you to Lorna for going into all of the details and subjects that were specific to our needs. ”

Readify Readify
“The course and content was great. Really applicable to my work requirements and learning. Highly Recommended! ”

Cortona Resources Limited Cortona Resources Limited
“Trainer was brilliant. Tailored the course to the needs of the group. Very pleasant and enjoyable course. ”

CarSales CarSales
“Michaela was an amazing trainer could not fault her at all. By far the best training course I have ever attended. ”

Goulburn Murray Water Goulburn Murray Water
“A very user friendly system. Thanks ”
Communication Skills Training Course



John Allison/Monkhouse Funeral Directors John Allison/Monkhouse Funeral Directors
“Course content and facilitator very professional and relevant to our needs. Delivery was flexible to suit current business requirements ”

Endeavour Foundation Endeavour Foundation
“ It was all very informative and very relevant to our line of work. ”

Bindarra Daycare Bindarra Daycare
“The most useful part of the course was the appeal to my staff members who are aged between 17-55. I really appreciated that Troy the trainer adapted the course to suit our needs. We will definitely look at booking future courses with PD Training:) ”

A.H. Beard A.H. Beard
“ Jill related to the group extremely well and delivered an interesting course content ”

ASP Ship Management ASP Ship Management
“ It was evident that the trainer had a lot of experience on the subject, was attentive and responded to questions in a clear and unbiased manner. If that is an indication of the other trainers than we will be in touch. ”

Mariana Shipping Mariana Shipping
“ Very happy with the training especially our Trainer Jack. Its great to have flexibility and understanding to the training schedules where we had an in-house Saturday training to suit our business needs. He made the training fun and productive. Will definitely recommend for others to use. ”

DHL Supply Chain DHL Supply Chain
“ Will recommend for any supervisor or team leader with in DHL ”

Borehole Wireline Borehole Wireline
“ Book was good to keep for reference about communicating with different personalities. Thanks :)
Hey communication is a two way street..this is a course our entire workforce will be doing. ”

Your World Aged Care Services Australia Pty Ltd Your World Aged Care Services Australia Pty Ltd
“ It was very beneficial to find out the different personality types with in our team.
Ann was a fantastic trainer and made the 3hrs very enjoyable. ”

Intelerad Intelerad
“ It was a knowledgeable session. I am glad I attended, as I found out about my personality style and that of others.
A very worthwhile and well structured study day which was tailored to our current challenges and needs we wish to address as a team and on a personal level ”

Contract Resources Contract Resources
“ One of the best training sessions I have attended. ”

Offshore Marine Services Offshore Marine Services
“ We have another class today, but this was the best training course I have ever attended. Alex is a top trainer ”

Metcash Metcash
“ I thoroughly enjoyed the course and will take away a lot of useful ideas. Alexandra certainly knows her subject.

The day was fully informative and material delivered in an excellent way.

The course was great, one of the areas I would like to improve on in my role. So I found it very informative - Thank you ”

Iceworks Design Pty Ltd Iceworks Design Pty Ltd
“ Julie was great. She was very keen to discuss our issues, but was very solutions driven and as a result we walked away with practical ways and new procedures to tackle any issues we have. This was terrific!

Great trainer, very in tune with the group we have here. ”

Nak Hair Nak Hair
“ JLearnt a lot! And had a really good time ”

Fertility First Fertility First
“ Anne was very good. She was very quick to respond and was very relevant! she answered every question and the discussion was thorough but not boring. She is very smart and very good at her job.

Thanks to Anne I now think about how I communicate. Thanks Anne.

Brilliant Trainer ”

A.H. Beard A.H. Beard
“ It was informative .. I think that the techniques definitely helped and you can out them into practise. ”

Corbett Homes Corbett Homes
“ The interaction required with all of us attending the course was fun and brought out our thoughts on things that were relevant to us in the course. It was a great day Thank you!

Fantastic.. Trainer was just amazing! Learnt a lot and am still aiming higher :) A big thank you!

Gail was amazing! Thank you for such a great training day. ”

H Tran Partners H Tran Partners
“ Trainer was great. She was very knowledgeable and related all the material to our particular needs. ”

Eureka Community Kindergarten Association Eureka Community Kindergarten Association
“ For me the course was valuable in learning more about how I communicate with others and providing me with the skills to be more assertive and express my view points to others. The day was fantastic, as it was focused on everyone's own ideas of where they required support and extra resources to use. Our trainer was brilliant, she was a true professional when it came to listening to everyone and their own ideas of where they needed support, even the not so forthcoming ones. I really enjoyed the day, and took home some very valuable tools that I can use with colleagues, committee members and parents who access our service. I feel with time I can strengthen and develop my own assertiveness and skills for saying no and not feeling guilty later on for doing so.

I particularly found the personality types useful ”

Hyder Consulting Hyder Consulting
“ I thought the training was very beneficial and really enjoyed myself.

Really good and engaging session

Scott was very enthusiastic. He is a great presenter and educator. Class was more enjoyable than expected

Excellent materials, superb delivery and great learning ”

Roadtek Roadtek
“ Found that the trainer was very good and perceptive with the group. Thanks very much for a great and insightful day.

I thought this was an excellent exercise and I will definitely be recommending it to other workplaces.

Best Training ever delivered in my current workplace.
Useful in the fact that everyone from the same work area did the course so they can now relate with each other regarding the course contents. These types of courses done previously were done on an individual basis with people from other work areas within the department.

One of the better training sessions we have had here, Well done. ”

Sanity Entertainment Sanity Entertainment
“ The information was real and relevant. It was delivered in a logical manner. I was able to keep up and understand all the content. And found myself wanting to learn more and look into further education. ”

Royal Academy of Dance Royal Academy of Dance
“ The course was better than I thought it would be. It was great that the number of attendees was small. ”

Queensland Rail Queensland Rail
“ Very good training. I gained a lot from the trainer as well as the training itself thank you. ”

Scalabrini Village Limited Scalabrini Village Limited
“ I found the whole day very interesting. I was jut great to be able to communicate with the educator to be able to feel free and comfortable to ask questions and for the educator to take the time to work with us. I would fully recommend this course to my work facility. ”

Metcash Metcash
“ Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations. ”

Capricorn Society Capricorn Society
“ Scott's delivery was clear, personalised and to the point. this made the content easy listening and just as easy to absorb. Great job Scott!! ”

Australian Broadcasting Corporation Australian Broadcasting Corporation
“ Great course. I really enjoyed it and got a lot out of the course. ”

Ward Group of Companies Ward Group of Companies
“ The contents of the course were relevant for me as I could use what I have learnt to apply it in my daily work. ”

Chimu Adventures Chimu Adventures
“ I found the course to be very interesting and helpful. I liked the small group size and have learned a lot. I have already recommended the course to my colleagues and cannot speak highly enough of Anne. Many thanks! ”

Public Class Participants Public Class Participants
“ Great group of people. Emma was very patient with what, at times, became a counselling session for people to unload their angst from their work environment. food was great too!
Venue and parking facilities where great, the voucher system for lunch worked well. ”
Conflict Resolution



Goldenwest Apprenticeships Goldenwest Apprenticeships
“Course was relevant and delivered in a format that allowed all to contribute and relate. ”

JFTRS PTY LTD JFTRS PTY LTD
“I have been delighted with PD Training with the construct and delivery of this course. PD Training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing PD Training's praises to other managers that I network with.

Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop. ”

Office of the Registrar of Indigenous Corporations Office of the Registrar of Indigenous Corporations
“The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency. ”

St John Ambulance St John Ambulance
“Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role. ”

Metcash Metcash
“Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.

Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.

I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced. ”

The Malthouse The Malthouse
“The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.

Integrated Chemical and Environmental Systems PL

I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment

Calvary Health Care ACT Calvary Health Care ACT
“Great course, well organised, well run & I felt I got a lot out of it...thanks =0)

This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organisation in this area. Thank you to Ross, who really gives so much of himself in his presentations.

Swinburne University Swinburne University
“The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.
Creative Problem Solving Training



Nexus Nexus
“Mike did a great job. The team enjoyed themselves and took some useful tips & tricks on board. ”
Customer Service Training



Siteminder Siteminder
“ It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future. ”

Clayton salon Clayton salon
“ I have always received fantastic service, co-operation and response from PD Training. They always go an extra mile to serve their customers. I strongly recommend PD Training to all my industry colleagues. ”

Menya Noodle Bar Menya Noodle Bar
“ The trainer Kirsty was organized topic of training very well. She made satisfied my expectation of this training. Thank you very much. ”

Grampians Community Health Grampians Community Health
“ This was one of the best trainings I have participated in, my team were all really impressed and enjoyed the training immensely. Thank you Michaela was terrific!! ”

Freebott PTY LTD Freebott PTY LTD
“ Sally was a really great teacher. She was positive, helpful, really friendly and she answered every question I asked her. She made it a really enjoyable course! Thank you! It well structured and the facilitator was very friendly and clear ”

Metcash Metcash
“ The course was very well run and I think everyone enjoyed it, it was topical and everyone seemed to have input. ”

Australian Electoral Commission Australian Electoral Commission
“ The course was dynamic, relevant and well received by all participants. Troy is a confident and engaging trainer who delivered a fantastic session. I will be recommending this course and your company for future AEC training requirements.

I really enjoyed the course and thought the presenter was excellent. His personal recounts were relevant and topical. His engagement with staff was excellent...... I gained a refreshed outlook and up to date information. ”

Siteminder Siteminder
“ Very good training, would recommend to friends in 'Customer Service Roles'.

What enhanced the session was the enthusiastic participation and input by all members of the group.

Awesomenessly awesome!! ”

Tafe NSW Tafe NSW
“ Trainer had a high level of energy and understanding of group dynamics

I thought that the course was a great help to the Library Staff

Pam made a subject that could have been very boring exciting and interesting to learn. Enjoyed all her stories and created a great rapport with all staff. Full of fun and very useful session. it was worth attending it. ”

Grampians Community Health Grampians Community Health
“ Held our interest all day, very professional.

Congratulations to Michaela. She involved all participants in the activities/discussions and was very flexible in how parts of the discussion went and then easily brought us back to the main aim of the course. Her summations was great as well.

Michaela is a fantastic trainer, she really knows her stuff, delivery was great. Fantastic day can't say enough nice things about the whole experience. Thank you ”

Holcim Holcim
“ Nothing the Trainer we had was one of the best I have had over the 7 years I've been here. Karen was great! Energetic, encouraged a laugh and it didn't like a boring training course at all it was educational yet fun!!

Fantastic Trainer - look forward to her presenting other courses that I will be invited to. The course reminded me to apply my customer skills so that customers can get 100% satisfaction

One of the most beneficial courses i have ever attended. Anne was very helpful and professional. She is worth more money. ”

Queensland Parliamentary Service Queensland Parliamentary Service
“ Julie was a wonderful presenter. She was able to tailor the session to address the issues/needs identified during the session for individuals and made it relevant for the group. ”

Metcash Metcash
“ I would just like to say that the course was a lot of fun and certainly gave insight to things I had not been aware of before even though I have spent many years in Customer Service. Thanks for a great experience. ”

R&S Trading R&S Trading
“ Having been to many seminars and courses over the years, it was refreshing to have an overview of the experiences I have gained. I guess the most useful part of the course was the "up-to-date" customer greetings face to face and over the phone. Time change I guess. I enjoyed the interaction with my fellow workers and the chance to have my own input. ”

Clockwork Clockwork
“ I found that team work was really helpful and talking bout what everyone else has experienced and how to deal with it. ”

MGA Insurance Brokers Pty Ltd MGA Insurance Brokers Pty Ltd
“ The presentation was very professional & the subject is a big part of our day to day life dealing with clients, fellow workers & family/friends
Speaker was great! very funny and made it a bit more fun! :)
The trainer was very friendly and enthusiastic and made the course very interesting ”

Dept. of Sustainability Environment Water Population and Community Dept. of Sustainability Environment Water Population and Community
“ Anne was great - very engaging - I felt that I can use the tools she has given me ”

Armada Solutions Armada Solutions
“ Trish did a fantastic job with our slightly dysfunctional group. Her background knowledge on neurology and the way the brain works in terms of 'being present' and 'above the line' was GREAT! To be honest I thought this course was going to be dull and bland but experienced the complete opposite, would recommend a training session with Trish anytime!

Trisha delivered the session in a great way, I was impressed with her knowledge and I believe we gained good value out of the exercise. ”

Department of Health (Vic) Department of Health (Vic)
“ Love the way the course was set out very fun and friendly. ”

Almax Aluminium Almax Aluminium
“ Thank-you Simon. The day left me feeling positive and refreshed ready to go forward with many new and revamped ideas. ”

The Sound Alliance The Sound Alliance
“ I though Ann was absolutely FANTASTIC. Very friendly, outgoing and fun without being unprofessional. Easy to listen to and understand - you have a great trainer on your hands! ”

Vinidex Pty Ltd Vinidex Pty Ltd
“ I was a bit skeptical about this, as I usually am with these sort of things. But I found it to be a really enjoyable & easy experience, and I feel that everyone in the course not just myself could take a lot away from it ”
Change Management



Catholic Homes Catholic Homes
“ This is the first course I have attended that has held my attention for the whole time and I was not watching the clock. it was relevant, related to problem solving issues with in the project and a great way to learn concepts as well as demonstrate examples.
Our trainer (Karen) was fantastic. really bought the group together and could link her experiences with us. Fantastic. Thank you Karen ”

Club Assist Club Assist
“ He was very good in the way he delivered his message and had excellent communications skills
The interactive approach and refreshingly limited amount of PowerPoint slides made for a very enjoyable and knowledge filled day. At no point during the session did I feel bored I wonder what else I could/should be doing. Thank you, there should be more facilitators like Chris. ”

Arrow Energy Arrow Energy
“ Paul and the team and the content was very well presented and accommodated our needs- the information will be well used ”
Coaching and Mentoring



Club Assist Club Assist
“ It was really good that the 3 to 4 hours we spent talking about the topic and making sure we covered everything to get a good understanding of what we are to achieve when setting goals. Really life examples was also a great way to understand how to adapt the training given. ”

Arc @ UNSW Ltd Arc @ UNSW Ltd
“ Great course. I gained a lot of skills and knowledge that are very valuable ”

Private Participant Private Participant
“ The course was excellent. Karen was very professional, well prepared, enthusiastic, knowledgeable and interested in the participants. It was a most enjoyable day! ”
Email Etiquette Training



Yooralla Yooralla
“ Karen was great good in engaging the team to talk.
I would recommend the course and trainer to others - THANKYOU ”
Emotional Intelligence



Metcash/IGA Metcash/IGA
“ I found the course well delivered and informative. Julie kept the interest of the group alive and got the participants to interact with one another. She also maintained the course speed to keep the interest.
I thought getting into little groups was great.
Excellent trainer and training!!! Thank you
An excellent course that will help me in my day to day work. Also the facilitator did an excellent job in here delivery style and knowledge of the subject.
It as a fantastic course and the trainer was really excellent and overall a very well presented training.
A course that I would recommend to everyone. Very good.
It was one of the best courses I have attended. Not only the Subject matter and the Trainer but the interaction of the attendees. We had an excellent crew and I learned from their experiences as well.
The Trainer (Jill) was very good at letting people talk and tell their stories or issues and we all offered responses. I really enjoyed it and would be interested in further courses in this area.

Jill is an excellent presenter! Her enthusiasm and delivery of the course content was excellent. The course was really helpful in giving me the tools to better communicate with others and work towards a happier and more productive environment.
I enjoyed the course and found it very useful and I aim to use it in both a professional and personal level. Thanks again
Tammy was very good with her delivery and did an excellent job of keeping the group on track whilst at the same time giving everyone a fair time to ask questions. Thank you Tammy I would say the only thing negative is that everyone in the business may not get to do the course as it is invaluable, especially at this time of change.
Very interactive and practical. well presented.
Well delivered and the content was enlightening.
Great session, very relevant to our business and current need
Great course, very beneficial. Highly recommend for ALL warehouse supervisors.
Great session, very relevant to our business and current needs

Good course, great presenter. Course could have been more interactive in the later part of the content to encourage more engagement. More real life examples would be good too. Once a presentation becomes to word orientated it is hard to remember.

I enjoyed the course and found the trainer very engaging. The course is very relevant to my role. It was also a great opportunity to meet other people from different business units and to hear about their experiences.
Jill was our facilitator, she made me feel very comfortable, which I feel made me participate more than what I initially thought I would. I would recommend this course to other people
This course has helped change my mind set& given me some skills to use! Would help the whole sales team.
The course was great and I was glad I attended. The trainer was very knowledgeable about the subject and delivered the subject very well.

I found the course quite interesting & fun, the instructor was very knowledgeable and very precise & well spoken, a very professional trainer, what I received from the course will be very valuable to my Everyday life, with my dealing with customers and my peers ”

PAMS PAMS
“ I just want to thank Tammy for her ability to personalise the course for each participant. She certainly made an impact and had the ability to speak honestly and reflect on previous comments and thread these back into the learning. ”

Landgate Landgate
“ Thank you the training course was excellent and the way Tammy involved everyone was the best. Tammy was very professional in very way. I was very impressed with the course content and her delivery. ”

Endeavour Energy Endeavour Energy
“ The course was very good and gave me some tools to help me. ”

Momentive Specialty Chemicals Momentive Specialty Chemicals
“ I thought the course was well presented and entertaining. Yes I would recommend this course to others. I am currently looking at others courses you offer. ”

University of Melbourne University of Melbourne
“ The fact that there was only three of us, made it intimate and we were able to go into detail with our specific needs. ”

CPA Australia CPA Australia
“ I found the course very informative and Karen has given me some coping mechanisms to get me through the tough calls I get at work. ”

JAYCO JAYCO
“ Michaela was excellent! I learnt a lot and will put them into practice! ”

Fresenius Medical Care Fresenius Medical Care
“ The whole course is useful and it's all inter-related. Jill is an excellent presenter. Never a boring moment ”
Foundation Skills for HR Officers



WAFC WAFC
“ Very beneficial, course provided an excellent opportunity to reflect upon a very important component of our work place. Facilitator was first class!! Good day - the best part was that everyone received the same message so will be working from the same format Very good course. I got a lot from it and the presenter was great The rest of my team would have benefited from attending - looking at the process from the top down instead of the bottom up. ”
Handling Difficult People and Situations



Freshcare Ltd. Freshcare Ltd.
“ I was very impressed at how helpful the PD Training staff were while organising the training course. The confirmation and follow-up calls were much appreciated. ”

Berri Barmera Council Berri Barmera Council
“ I enjoyed the swap around and think this could have been done a few times to mix up the group activities.
I found the course both useful & interesting. The presenter was great, lots of enthusiasm & energy.
Adrienne was a well organized and engaging presenter. It was great that both customer relations as well as staff/work colleague relations was covered in the course. The case studies in the workbook were detailed and the group work was especially worthwhile. ”

Hindmarsh Shire Council Hindmarsh Shire Council
“ Trainer was Excellent and Knowledgeable in the subject. ”

Nedlands City Council Nedlands City Council
“ The trainer was excellent and well presented the material. I recommend this to run every year and to have all staff in it rather a selected staff level. To improve Nedlands internal customers service level I think this is a great start. Thanks ”

Office of the Public Advocate Office of the Public Advocate
“ I really enjoyed the course as I found that the skills I had enabled me to do my job most satisfactorily, however, the course gave me more confidence to deal with more challenging clients. Thank you Michaela, for an inspiring session and afternoon. ”

Tourism Council WA Tourism Council WA
“ I appreciated the opportunity to go through any particular incidences/situations in which we had to deal with a difficult person. I now understand how to better handle the situation; before, during and after. Thank you Mike! ”

Arjohuntleigh Arjohuntleigh
“ Loved it! Would highly recommend it to others.
Three members of my team did the training. They raved about the trainer who they said was exceptional. They liked the very small class (only four participants) and thought everyone should do the course. ”
Leadership Training



Christadelphian Homes Ltd Christadelphian Homes Ltd
“ It was a small group which meant that there was the opportunity for more input from all participants and it also meant the we formed a good rapport with each other. I would strongly recommend this course to others ”

Crime and Misconduct Commission Crime and Misconduct Commission
“ Overall a wonderful course. Vicki was fantastic ”

Lycos Lycos
“ The trainer is very knowledgeable and experienced. She always make suggestion or refer to possible scenario and real life example to better understand the theories that had been presented. She encourage and help students to develop confidence and reinforce the skill set that just learned with activities. It was a excellent environment with the group participating and sharing their experience. Student manual content is simple and easy to understand. Some colour content and graphical presentation may improve reading interest. Great job and keep up the work. ”

Hafele Australia Pty Ltd Hafele Australia Pty Ltd
“ Jess enjoyed the course and hopes to put in practice the principles she has learnt. ”

Queensland Nurses' Union Queensland Nurses' Union
“ Thank you I thoroughly enjoyed the training. There was lots there that I found helpful and transferable. I will be writing a positive report to my employer about the course so there may be more participants from here in the future. Thoroughly enjoyed the course the content and the presenter. Thank you. Troy was great. Very obvious he had put a lot of effort and preparation into making the two days as useful as possible. Would recommend to others. Thank you ”
Lean Six Sigma



Department of Defence Department of Defence
“ Course was a fantastic introduction to LEAN - looking forward to undertaking more training
Derrick was a great facilitator and presented well.
Derrick was a very knowledgeable presenter, he engaged the group. The Introduction to Lean was more useful to my daily work than I realised it would be. ”
MS Applications Training


Excel 2010 Intermediate

Charlie Bears Australia Pty Ltd Charlie Bears Australia Pty Ltd
“ Philip our Trainer was excellent and extremely helpful and had a lovely manner in which to teach. ”

Sun Engineering (Qld) Pty Ltd Sun Engineering (Qld) Pty Ltd
“ This was one of the most productive training sessions that I have done in the last 5 years. Good content, delivered very well. I felt the trainer as very informative and knowledgeable and delivered the session well, I enjoyed the session and gained some well
needed knowledge. ”
Excel 2010 Introduction

Liquor Legends Liquor Legends
“ Appreciated Robbie's ability to involve all participants thru program whilst playing catch-up with those that did not immediately relate to issue ”
MS Excel 2010 Advanced

Fujitsu Australia Fujitsu Australia
“ Jo Smith was a fantastic trainer. It was a good concept to train just with the staff from our company as there wasn't time wasted trying to accommodate other people/company requirements. ”

Presence of IT Presence of IT
“ FANTASTIC! I have already recommended you guys to 3 friends who are looking at doing some courses soon!! ”

Mater Mater
“ Robby was Brilliant! ... I learnt heaps of new tricks and will definitely be back for another advanced excel course. Thanks again Robby for all your hard work yesterday.
I found Pete an excellent trainer with plenty of patience and willingness to share his knowledge. Thank you Pete! ”

ERM Power ERM Power
“ I enjoyed the course and found my attendance to be beneficial. ”

Civil Aviation Safety Authority Civil Aviation Safety Authority
“ Murray was very helpful and was able to work with our specific requirements which made the course even more beneficial. I have already recommended PD Training to CASA for future training. ”

Cerebral Palsy League of Qld Cerebral Palsy League of Qld
“ Robby was a great trainer. I left the course with a lot of great information and I look forward to coming back!
The course and service from PD Training was fantastic. I learnt new skills which will be invaluable for my new career. Robby was a fantastic trainer. He kept the course fun and interactive, and was extremely accommodating, if we had further questions. Looking forward to undertaking the Advanced Course. ”
Excel 2010 Advanced

Cerebral Palsy League of Qld Cerebral Palsy League of Qld
“ Robbie was fantastic yet again. So helpful, attentive and kept the course interesting. He went above and beyond to answer any questions I had. To the extent he worked on a specific query I had prior to the course commencing. ”

Mater Mater
“ I had a chat to two of the participants from yesterday's Excel training. We didn't discuss the specific questions listed in your survey, but they both said the training was excellent and they definitely gained valuable knowledge from it. They said their trainer (Peter) was an excellent trainer. ”

Fujitsu Australia Fujitsu Australia
“ The Trainer was excellent - Enthusiastic and knowledgeable and made the training session fun! ”
MS PowerPoint 2010 Essential

Westfield Ltd Westfield Ltd
“ Denise was a fantastic trainer and I thoroughly enjoyed my training. ”
MS Project 2010 Essentials

Mater Mater
“ Thanks for making the organising so easy. You have all been very helpful. ”
MS Visio 2010 Introduction

Kangan Library and Learning Centre Kangan Library and Learning Centre
“ I was surprised at how much fun we had, how engaging the trainer was, how much we learnt. The content was well structured and clear, the training notes helpful.
Phil was a great trainer - it was a fun day. The manual is very clear and great as a reference tool for future use.
Philip was a great trainer, very personable and involved.
Our instructor Phillip was fantastic. He called before the course to get a good understanding of our requirements. On the day he asked the group what their aims were for the training and ensured all these aspects were covered. He managed to make what many of us assumed was a "dry" training day interesting and very practical. It was excellent. ”
Visio 2010 Advanced

Queensland Rail Queensland Rail
“ The facilitator was very energetic and knowledgeable on this and other relevant Microsoft software programs showing how the integration would assist our learning outcomes.
Was a great learning environment with a facilitator that really tries to make the course relevant to your needs but also interesting. ”
InfoPath 2010 Advanced

Wyong Shire Council Wyong Shire Council
“ Murray was an excellent trainer. We structured the training around what our needs were which was great. He was very informative. ”

Civil Aviation Safety Authority (CASA) Civil Aviation Safety Authority (CASA)
“ Murray is the best trainer I have ever met. ”

AGR Field Operations AGR Field Operations
“ Our trainer Kelly was exceptional - she ensured the coursework was fun, easy to understand and informative. She also tailored the course to individual needs, making it relevant to different people for different purposes. I was particularly impressed at how she gave examples for the use of InfoPath forms in different industries and explained the power of using the software alongside SharePoint. ”

Wyong Shire Council Wyong Shire Council
“ Excellent In house course, which was tailored to what our needs were. Trainer was excellent. Job well done. ”
InfoPath 2010 Essentials

ATO Centenary ATO Centenary
“ Kelly was just wonderful - a real asset to your team and to teaching in general. My kind of instructor. ”

Glen Innes Severn Council Glen Innes Severn Council
“ Excellent training and presenter
Murray was extremely helpful and aware of the individual needs of the participants. One of the best and most productive training days I have ever attended. ”

Endeavor Mine Endeavor Mine
“ Paul was fantastic, he went above and beyond for us in customising the course content. He answered all of our questions in detail, well done! ”

Australian Taxation Office Australian Taxation Office
“ Kelly was fabulous, she adjusted the course and her style to suit our varying needs :-) ”

Global CCS Institute Global CCS Institute
“ We had a fairly big ask of the trainer, to deliver both introductory and advanced courses in one day, with an audience of various levels of familiarity with the tool. This was done well, and they offered to stay back at the end of the course to go through some specific detail with attendees that felt a need to explore more. Good job. ”

ATO Centenary ATO Centenary
“ Best part was the unique and tailored approach. Improvements would be to spend some more time on the exercises with the tailored approach. Overall, thank you so much.
This course was the most useful one I have ever attended. The trainer was inspirational and really made you want to learn. ”

St Paul's Grammar School St Paul's Grammar School
“ Kelly Winkler was a very accomplished trainer and presenter. She catered for the mixed backgrounds of our groups and was able to up skill all of us. She took time to investigate our needs before the day and then customised the course accordingly. She made the time invested worthwhile.
I have never been in a training session as good as this one with Kelly (and it was all due to Kelly - was a gem you have there!), and I have been working in IT for some time and gone through many courses. Good find in her. ”
Office Upgrade 2010

Town of Walkerville Town of Walkerville
“ Answered questions relevant to people there. Very approachable and made everyone feel comfortable and made sure everyone was following the steps etc. I only ever used excel when I had to and I've never been a Word fan but I have completely changed my mind about them. I can't wait to get started. ”
Word 2010 Intermediate

Sun Engineering (Qld) Pty Ltd Sun Engineering (Qld) Pty Ltd
“ The course was better than expected and the trainer was very knowledgeable.
I have learn many new functionality of word 2010, looking forward to use them. ”

Melbourne Library Service Melbourne Library Service
“ Course was well structured and the trainer was knowledgeable and responsive to questions and comments. The best training I've been to.
I found that Philip was very helpful and was helping everyone and answered everyone questions
I have learn many new functionality of word 2010, looking forward to use them. ”
Facilitation Skills

Uniting Care Community Uniting Care Community
“ Really loved Kelli's presentation style. ”

Office of the Registrar of Indigenous Corporations Office of the Registrar of Indigenous Corporations
“ I got a lot out of the sessions and am grateful for some of the tools that can help me in the future.
Thank you very much.
The course was relevant to my needs and the trainer was engaging and knowledgeable - never a dull moment and wasn't pushed into doing things or put on the spot. enjoyed the 2 day session and didn't think 'oh no I have another day of this!' ”

Uniting Care Community Uniting Care Community
“ Kelli was an excellent presenter/trainer- very knowledgeable and also made the training interesting and enjoyable. I learnt quite a lot through the training and felt very encouraged by Kelli, who was very helpful. I will definitely be passing on good feedback to my organisation and contacts. ”

Pacific National Pacific National
“ Very happy with the training delivery package. Will recommend. Thank you PD.
Good material that will be useful in my role. ”

Browns Plains State School Browns Plains State School
“ I liked the structure of the course. Wasn't too formal. ”

De Poi Consulting De Poi Consulting
“ I enjoyed this course. I found it simple but very informative. thanks ”

QMI Solutions QMI Solutions
“ Very happy with the learning style, contact and interaction from the facilitator.
We want more! please come back and do some more work with smaller groups ”

Department of Environment and Resource Management Department of Environment and Resource Management
“ Our trainer was excellent. She tailored the day to our particular needs, and she was very flexible - allowing us extra time to discuss issues of most relevance to us. She was engaging and very adept at making people feel very comfortable talking about themselves and issues in a way that work colleagues might find difficult ordinarily. I cannot recommend her highly enough as a trainer.
Presentation of the training was to a very high standard!!! Very impressed.! ”

Biota Holdings Biota Holdings
“ Practical application in the course, scenarios and discussions were spot on. The instructor/facilitator lead by example throughout.
Haven't looked at the student manual. I thought the trainer was excellent.
I found the group exercises ("lost in a blizzard" and passing the ball in 2s) were very effective in illustrating the concepts of teork and SMART. ”

Smartsalary Smartsalary
“ Very helpful application ideas to help make our presentations more professional and poignant. ”

Western Australian Institute Western Australian Institute
“ Feel very grateful to have had the opportunity to have one on one training with Rini who was very knowledgeable, and thorough in meeting my specific needs. ”

TAL - Life Insurance TAL - Life Insurance
“ An Excellent course that reinforced facilitation skills and the highly experienced trainer taught using real life relevant examples. ”

Empire Aubusson Rugs Empire Aubusson Rugs
“ The second half of the course was exactly what I was after. My needs were a little different than the rest of the class, but our trainer, Jack, took the time to make sure all my questions were answered. It was a very powerful and fulfilling day. A five star day...! ”
Meeting Management Course



Master Painters Australia Master Painters Australia
“ Trainer was brilliant and very engaging! Thanks so much! :) ”

Barwon Youth Barwon Youth
“ Barwon Youth always conduct surveys to capture staff's feedback of each meeting, and PD day. All feedback was positive and an example is 'finally a relevant practical training that suits everyone from HR, IT, Management and all youth/social workers!' We will definitely use PD training and in particular 'Karen' again for professional development in the areas you offer. We conduct training for all staff every two months, so you will hear from us most definitely. ”

Powercor Network Services Major Projects Group Powercor Network Services Major Projects Group
“ The highlight was the trainer and his knowledge and delivery ”

NSWBC - Extrastaff Apprenticeships NSWBC - Extrastaff Apprenticeships
“ Jack was able to tailor the course to be specific to my role and he had some similar experiences within his career that he was able to refer to which made the training more relevant. He was able to identify my strengths and how I will be able to utilise them over the next 2 or 3 years. ”
Negotiation Skills



Metcash Metcash
“ Was a lot of fun! Not just a training course but interaction was good. The course included other ways of reading the different personalities in people and negotiating with the relevant personalities types I found most useful. It was great that Suzanne engaged the audience all day without PowerPoint. Suzanne's delivery, knowledge communication and personality shone through and it was a pleasure to learn with such a competent, professional trainer. ”

Maccaferri Australia Maccaferri Australia
“ Troy really knew his stuff, and made the training fun and enjoyable. I always dread these things, but I had a great time, and learnt things too! ”

Sportscover Sportscover
“ Scott was a great facilitator, I have a short attention span and was expecting to drift off during an all day session, however Scott's style and enthusiasm kept me engaged the whole day! ”

Australian Sports Commission Australian Sports Commission
“ Trainer was fantastic. The use of no PowerPoint was fantastic!
Andrew was a great, knowledgeable presenter and the course highlighted to me some of the strategies I can implement in the future, instead of avoiding the conversations! Really enjoyed the course. Thank you.
I thought the fact that we didn't have to refer to PowerPoint slides was a huge benefit! This was able to engage us in discussion throughout the day. The trainer (Andrew) did a fantastic job of facilitating the session. ”

Coal Services Pty Ltd Coal Services Pty Ltd
“ This was one of the most engaging development sessions I've attended in some time. Thank you for providing a relevant, useful and engaging day. ”

Cisco Systems Australia Pty Limited Cisco Systems Australia Pty Limited
“ Overall, the course material and presentation was really excellent and very useful. I am really keen to use the information I learnt when communicating with my customer.
It was great to relate the course content with latest physiological research. ”

Queensland Rail Queensland Rail
“ Anne was very good and had excellent knowledge on content and real life examples. Would recommend this course for most employees.
Most useful part was the interactive nature of the course along with some great pieces of information that I will use.
The course was delivered in passionate manner. The facilitator Ann, made the course enjoyable and interactive, one of the better courses that I have attended. ”

Meales Concrete Pumping Meales Concrete Pumping
“ I really enjoyed the trainer and atmosphere in which the learning environment was so open and friendly. Thank you for the consideration for my personal needs. Definitely will recommend and hope to attend more courses in the future. ”

Gen-I (AAPT) Gen-I (AAPT)
“ The trainer (Jack Rankin) was an excellent teacher who made the course relevant to our needs. I also liked how we would use challenging questions to help us really think about certain situations and how these skills can be useful for us. ”

The Sound Alliance The Sound Alliance
“ It was a really great day, cannot speak highly enough of the trainer and her energy/enthusiasm. It made what could have been very dry subject matter a lot more interesting. ”

Freshcare Ltd Freshcare Ltd
“ Anne was a fantastic trainer. The training course was small and interactive. A great training course ”

Wridgways Relocation Services Wridgways Relocation Services
“ Great course, trainer made the course. Very interesting and informative. There will be a number of others from my work who will also book for January 2013 ”

Advantage Retail Management Pty Ltd T/as Lease1 Advantage Retail Management Pty Ltd T/as Lease1
“ Good training session. I took away a lot. ”
Professional Telephone Skills



WINenergy Pty Ltd WINenergy Pty Ltd
“ The course delivered linked back to and was referred to our company statement. The trainer was very easy to talk to and tailored our training to our needs, products and services. Thank you.
The course was a great tool to reinforce current practice, build confidence and offer alternatives and skills to the staff in the front line - thank you. ”

Bible Society Australia Bible Society Australia
“ All involved enjoyed the training course now it's up to the staff to take these tools and apply it to their daily work. Joseph catered the course for the different issues we are having in our office in regards to the phones and delivered it well.
We found the training course very useful and relevant for our work. Joseph was very clear with his communication and it was great that the course was interactive. All staff that attended were very pleased with the presentation. ”

Freshcare Ltd Freshcare Ltd
“ I was very impressed at how helpful the PD Training staff were while organising the training course. The confirmation and follow-up calls were much appreciated. ”

Wesfarmers General Insurance Ltd Wesfarmers General Insurance Ltd
“ Anne was great! Delivered exactly what we wanted! I am very happy with the result. ”

Salesian College Salesian College
“ Karen, our trainer, was very easy to listen to and I was very impressed with the way she integrated the material I had given her prior to the course, which covered our specific issues. Would be very happy to have Karen attend here again. Most enjoyable. ”

Southcott Hydraulics Southcott Hydraulics
“ The whole experience and content was excellent Thanks very muuch! ”

RT Health Fund RT Health Fund
“ Loved the trainer and would ask for her again when we do our next workshop through you ”

Cegedim RM Cegedim RM
“ I would like to thank Anne for all her help prior to the training and also for her delivery of the session which was excellent. Provided training in a very relaxed and enjoyable atmosphere - trainer talked with us not at us ”

Wesfarmers General Insurance Ltd Wesfarmers General Insurance Ltd
“ It is an absolute pleasure working with Karen and Anne. No matter how demanding I am with our training requests, they are able to provide an outstanding solution - and with the best of service and humour. ”

Downer EDI Engineering Pty Ltd Downer EDI Engineering Pty Ltd
“ Excellent training, well worth it! ”

Department of Infrastructure and Transport Department of Infrastructure and Transport
“ The Lego and play-do is excellent. But seriously, great training and delivery! Cheers.
Ross was an exceptional presenter. His energy and knowledge were beyond reproach. Trainer was fantastic and engaged with everyone in the room. Would recommend PD Training to others. ”

Office of the Registrar of Indigenous Corporations Office of the Registrar of Indigenous Corporations
“ Ross was fabulous, easy going, and the feedback from staff is the most positive I've heard. Usually they are a pretty cynical bunch about training, but they really enjoyed the training and got a lot from it. ”

BasePlan Software BasePlan Software
“ It was an awesome session, even though we had little time, I really enjoyed it.
The most important thing that I learned was "Treat people the way they want to be treated not the way you want yourself to be treated". ”

Hastings Deering (Aust) Ltd Hastings Deering (Aust) Ltd
“ I thought Annette's enthusiasm was infectious. She kept us on track and interested. I think she is the best trainer I've ever done a course with. ”

Progress Tutoring Progress Tutoring
“ It was very good. The trainer made good effort to obtain active participation from all. Was a friendly and entertaining environment. The small group made it an informal but proactive set up. ”

Haileybury Haileybury
“ I was delighted with the day and gained so much that I will apply to my position. Karen was an outstanding presenter and I will now look to undertake other courses. With thanks ”

Altitude Financial Group Altitude Financial Group
“ We will definitely use you again for the Professional Telephone course as the notes and de-brief from the candidate was very comprehensive. ”

Collins Restaurants Management Pty Ltd Collins Restaurants Management Pty Ltd
“ Our staff member attended the training session & came back enthusiastic about the class. She took notes & brought back some great rebuttals to our customer complaint calls. thank you ”

APP Corporation Pty Ltd APP Corporation Pty Ltd
“ Megan allowed me to ask her any specific questions I had related to the course topic. She also tailored the course to suit our needs. The venue was amazing. I have never seen such a fun reception area in my life! There were too many lollies though. It's hard to concentrate when you're having a sugar crash after a morning tea consisting of chocolate bars. Was glad that some fruit was served as well. The manual is useful and I have already started referring back to it for key information we learned at the course. Thanks for a great day.

MatchWorks MatchWorks
“ Karen was a delight to have a as trainer, she was enthusiastic and very helpful and the lunch that PD Training provided was excellent

Downer EDI Engineering Downer EDI Engineering
“ It was a good day of refreshing existing skills & also learning & utilising new ones! Also Ryan (who I originally spoke to when enquiring about the course) was extremely helpful & professional & followed up with me 2 days after the course.

Altitude Financial Group Altitude Financial Group
“ I learnt a lot from the course and also had fun whilst doing it.

Fisher Adams Kelly Fisher Adams Kelly
“ Very impressed with the course. Not only did I learn a lot, but I had fun also. The group size was perfect and everyone was made to feel welcome and at ease.

Downer EDI Engineering Downer EDI Engineering
“ The Course was very helpful and has given me a better understanding with how to deal with difficult customers. Also a big thank you to Karen who was a wonderful teacher

Vadals Vadals
“ I thoroughly enjoyed the course. The trainer could not have done anything better if she tried as she was awesome.
Public Speaking Training


Celgene Celgene
“ Excellent course! Trainer an expert and skillful at managing group and individual needs - i was impressed. Many thanks :)
The pace of the course was good. The nature and content of the training was applicable to all the participants, despite their varying backgrounds. ”

A.H. Beard A.H. Beard
“ We had members of our team from all aspects of our business, sales administration, operations and customer service, each person took from the training something that they will put into practice to improve their workplace communication.Scott was an amazing facilitator! I loved the entire day and all the content. Thank you so very much. ”

Amaroo School Amaroo School
“ Sally did a great job particularly as she had to contend with a whole group of women (and one man) during the afternoon after a full on meeting during the morning.. She kept us awoke and interested for the whole 3 hours. I will definitely consider PD Training for future sessions ”

Private Obstetrician Private Obstetrician
“ I am definitely 'a raving fan'! From the outset Jessica made us feel welcome & dispelled any barriers that might have surrounded a group of strangers. I felt that Jessica took particular interest in each participants needs & goals of the course & directed the teaching to suit the individual as well as the group. Really got more out of the course than I expected! Would recommend the course to anyone. ”
Proposal Writing



Zen Energy Systems Zen Energy Systems
“ Very interactive, educational and it will add value to my career. Thanks ”
Presentation Skills



Johnson Controls Johnson Controls
“ Being my first course, I found the info and trainer to be exceptionally involved. ”

Metcash Metcash
“ I found it to be useful, everyone should do it.
Joseph is a phenomenal presenter! ”

EPA Victoria EPA Victoria
“ I found the course very beneficial, considering the time constraints Scott managed to present a very comprehensive and informative session.
Scott was a quality presenter. Keep him in mind for future training needs. ”

Stihl Pty Ltd Stihl Pty Ltd
“ Connect very well and took a lot out of what was said. Compared to other presentation skills course, I felt I took the most out of this one. It wasn't dry and remained interesting throughout the presentation. ”

B&R Enclosures B&R Enclosures
“ I found it very interesting and learnt a lot.
Some brilliant concepts and methods that can be used in future meetings.
The course was done on a very professional basis and was the best course I have done for a long time. Derrick was excellent in his approach and professional attitude and helped well with the questions ”

RailCorp RailCorp
“ IJessica was a total delight and I enjoyed learning from her. She helped me point out where I need to work hard and she was very very good.
The trainer was extremely good. She is an asset to your company.
It was good to hear constructive feedback re our presentations but also that of others ”

Dept. of Commerce Dept. of Commerce
“ Coming from someone who has never had any training like this I found it very useful, insightful and fun, whilst easy to understand. ”

Petrosys Pty Ltd Petrosys Pty Ltd
“ I registered another staff member for this course - our internal course evaluation which the participant completed was exceptionally positive with no negatives at all. ”

Leighton Mining Leighton Mining
“ Great course, really helpful, entertaining & casual approach to the delivery of the content ”

Francis Burt Chambers Francis Burt Chambers
“ I thought it was a fantastic course, I certainly grew my knowledge bank, thank you! ”
Performance Management and Appraisals



The Sound Alliance The Sound Alliance
“ Jess is an amazing listener and managed to keep the directors of the business in control which is a very tough task. Our outcome was so positive and that is testament to Jess.
Jessica was amazing. Great to see someone who combines the "theatricality" of a great presenter, with the knowledge and brains of a real expert. ”

Alfred Medical Imaging Pty Ltd Alfred Medical Imaging Pty Ltd
“ Everyone really enjoyed the training course, Jessica was great, wasn't like your normal training more relaxed and people participated more - would definitely book her again. ”
Personal Productivity Training



Wabtec Australia Wabtec Australia
“ Our trainer Kirsty was excellent, she listened to how our business operates & made the content more relevant to us. Also listened to what we hoped to achieve & added extra content to suit. ”

Melbourne University - Scholarships office Melbourne University - Scholarships office
“ Very useful, great to get 'permission' to turn off my email!
Was very impressed with course and felt that trainer communicated ideas in a very clear manner.
Very helpful session: relevant, dynamic and interactive. ”

Financial Ombudsman Service Financial Ombudsman Service
“ Thank you Scott for your time I really came away with the drive to put into practice what was talked in the training. ”

ActewAGL Distribution ActewAGL Distribution
“ Excellent, fun, stimulating and entirely appropriate for my needs. Thank You ”
Sales


Sales Training

Accountancy Insurance Accountancy Insurance
“ Excellent trainer kept the whole group involved. Very focused, great job. ”

Promethean Promethean
“ Excellent! and the trainer Jack was very engaging! ”

Totally Natural Products Totally Natural Products
“ Thanks Anne, it was FANTASTIC! You have opened my mind and given me the tools to better understand not only my clients and work colleagues, but also myself. ”

2xu 2xu
“ Had a blast and have learnt and re learnt some skills essential to my Agency. ”

RM Coating Supplies RM Coating Supplies
“ Troy is an outstanding trainer I did not hesitate to recommend him to my other colleagues and praise his efforts to the owner of our company, thank you PD Training. ”

Aircon Rentals Pty Ltd Aircon Rentals Pty Ltd
“ Tammy was brilliant, she had excellent knowledge and showed real care for our needs and concerns, would highly recommend, Grant. ”

Narellan Pools Narellan Pools
“ I had a great time and feel I have learnt a lot! I cant wait to use these techniques in the workplace! ”

MetroSigns MetroSigns
“ Scott was very engaging and did well at tailoring the learning environment around my specific sales role. Very impressed by his theoretical knowledge, insight into various sales roles through previous experience and overall enthusiasm. Very happy with the course ”
Retail Sales Training

Universal Fans Universal Fans
“ Very impressed with the effort the trainer and pd sales and operations team made to ensure the course was appropriate for our needs, as well as accommodating us on short notice. ”

Brisbane Airport Corporation Brisbane Airport Corporation
“ I thought that Steven was fantastic in the lead up of our training. I felt very confident and secure in our booking. I also though our trainer Tanya was outstanding in her enthusiasm and was very clear in her communication style. The course topic itself was exactly what I wanted and I would certainly recommend this course to others and hope to deliver another session to our retailers later in the year. ”

Forest Lake Shopping Centre Forest Lake Shopping Centre
“ Retailer comments on Tanya's training: "Awesome" "Good" "Brilliant - she packed a lot in the time we had. Lots of info to take away and use with my team." "Really good. I've learnt something from all the sessions." ”

Gloss Cosmetics Gloss Cosmetics
“ It has helped build my confidence with customers, and has helped me with product knowledge. It was great, really helped my staff and found it very very beneficial, was happy with the end Result, our consultant Jess was fantastic very motivating and we had fun, Appreciate it. ”
Overcoming Sales Objections

Public Class Participant Public Class Participant
“ Very impressed with what I learnt from the day. Scott was awesome & I enjoyed the day so much. Helped me out in so many ways that I am really looking forward to the next session. Have already put some of the skills Scott taught me to work. ”
Call Centre (Sales) Training

Rivalea Australia Rivalea Australia
“ Call Centre (Sales) Training
The day passed without noticing the time, never found myself drifting away and Anne was great all day I could have sat in a training session for three days, Excellent job :) ”

Autodata Autodata
“ Enjoyed the day, and will defiantly be doing more training with Troy. thanks again@@ ”

BSG Australia BSG Australia
“ Troy was flexible and enthusiastic. He delivered the content so that it was relevant and practical to our business. We are all motivated to start implementing these new strategies. The training was fantastic although now I will be very busy implementing it all :) ”

TILENET PL TILENET PL
“ Always very helpful - much appreciated! ”
SEO and Online Marketing (SEO Course)



Downs Heating, Cooling & Outdoors Downs Heating, Cooling & Outdoors
“ Thanks guys, I found everybody very helpful and friendly. The information I took away will be easy for me to implement, made sense and straight forward to learn. I would definitely like to come back for further training as courses are available and time allows. Curtis has a down to earth method of educating which I appreciated - cheers, Di
I want to say thank you to the team at PD Training, you folks are one of the most ethical, consistent and trustworthy businesses which are remarkable attributes to have. Being the only person to register for a course (which given the Christmas time frame is not surprising) you were still happy to provide the training I required as a one on one. I have not come across any other training organisations that would do that. This is the second short course I have done with PD Training and I will definitely be back in 2013 to further my knowledge. The quality of information received during the training is excellent and has been an enormous help to our regional business. ”
SEO and Online Marketing (Google Ad words Training Course)



VACC VACC
“ This is the second course I have done with Curtis at the trainer, as last time he was attentive and attuned to my needs, he happily went over ground that I have difficulty picking up and made the learning environment fun and interesting. I would happily recommend PD Training as a training organisation with a good venue, facilities and location along with quality trainers. I will definitely be back to further my knowledge in 2012 - Di
Hi Curtis was a fantastic trainer for our SEO course, all of my people got so much from the training day. I would highly recommend this course to anyone with a website or in the business of creating them, we will be getting to work implementing the things we have learnt for our customers. Thank you. Peter ”
Supervision (Supervising Others)



Financial Counsellors Association of Western Australia Inc. Financial Counsellors Association of Western Australia Inc
“ I really appreciated that the trainer Emma was able to flexible in her delivery and cater for the needs of the group and not necessarily sticking to the course format but able to link the current discussions back to the course content and tie it together, Well Done. ”

Thermal Mark Transport Refrigeration Pty Ltd Thermal Mark Transport Refrigeration Pty Ltd
“ Thank you to Anne and PD Training for providing us with "Supervising Others" training. Our Service Manager found the course to be very useful and helpful. He is very motivated and keen to put his new found knowledge into practice. Anne's training style was engaging and she adapted the course to our working environment quite well. PD Training will be our first point of call for future staff development training. ”

Connexa Connexa
“ I was very impressed with all aspects of the course provided. The Company PD Training were the perfect partner for us to deliver the training that was required. The trainer Julie was a pleasure to work with, and her approach / method of delivery was a breath of fresh air. Too many Training companies deliver straight from the book. However, Julie used her own extensive knowledge of the subject and tailored the course in her own way to suit the students. I was very impressed and will definitely look forward to working with PD Training again in the future. My team all expressed how pleased they were in regards to the course content and new ideas and approaches the course had made them think about implementing at work. Thank you Julie, and thank you PD Training. ”

Nowra Chemical Manufacturers Nowra Chemical Manufacturers
“ Trainer was very engaging and facilitated conversation and group discussions. content was exactly what we were looking for. Well done and thanks for a great day. ”

Johnson Health Tech Australia Johnson Health Tech Australia
“ I found my trainer Karen absolutely fantastic. She was a captivating presenter with interesting content. I left the course feeling confident and well informed. I would gladly do another course with your company in the future. ”

Community Mutual Ltd Community Mutual Ltd
“ I found the course was filled with lots of useful information and tips and ideas on how to handle certain situations. The trainer was friendly and answered all my questions. ”

Life Without Barriers Life Without Barriers
“ The training was fantastic! Derrick was engaging from start to finish, and challenged our knowledge and understanding. ”

Perth Airport Perth Airport
“ Very informative and relevant to the job we do. ”

Allpro Electrical Services Allpro Electrical Services
“ It was a great learning experience and very comfortable environment. Teacher had our attention from the start to the end. ”

NMS&S NMS & S
“ Karen was very clear and easy to understand. Taken away a massive amount of knowledge and keep to put it into practice. Thanks ”

Grampians Community Health Grampians Community Health
“ It was a fantastic course, very informative and interesting, with a good facilitator. ”

Horizons Family Services Horizons Family Services
“ I felt incredibly valued in the training; Kim I felt you made a genuine effort to understand my role, industry & current challenges. I was amazed how you tailored the leanings of the day for each of us as individuals. I took away heaps - Thank you! ”

Psychiatric Rehabilitation Australia Psychiatric Rehabilitation Australia
“ Thanks. I got a lot of practical tips out of the course ”

Honda MPE Honda MPE
“ Great course. Highly recommended! ”
Stress Management Course



Children's Protection Society Children's Protection Society
“ Thank you, the small group atmosphere and personalised advice was really reassuring and I will definitely advise others to PD Training. ”
Train the Trainer



HELP Enterprises HELP Enterprises
“ I found the course was very helpful and informative. The Indigenous Cultural Diversity trainer was extremely helpful with his knowledge on indigenous training. I enjoyed his style of training. The trainer for "Making Live Training Lively" was very helpful and I also enjoyed her style of training. She was very switched on and spoke from experience.
Julie was extremely informative, and made the training lively. (Customised Train The Trainer Training Course) ”

Financial Ombudsman Service Financial Ombudsman Service
“ Scott was knowledgeable, enthusiastic and engaging. It made the day fly past and far exceeded my expectations. Thanks Scott!
Very worthwhile course.
The presenter Scott was fantastic. he kept us all engaged and interested. ”

Slattery & Acquroff Stairs Slattery & Acquroff Stairs
“ Scott was an amazing instructor. He was of the highest quality, easily identifiable, and very adaptable regarding the content to make it relevant to the topics that affect our business Marc.
Very well delivered course with lots of props and team building exercises making it a fun learning environment.
Scott was very enthusiastic and kept me interested for the entire session. One of the best training styles I have come across. ”

St George Community Housing Limited St George Community Housing Limited
“ The trainer was great! I particularly liked it that the course took a turn away from the outline and he followed and adjusted.
I find the course very helpful and I know I will benefit from it in the future ”

Indigenous Business Australia Indigenous Business Australia
“ Thoroughly enjoyed the course and found that Tanya was easy to understand and she adapted the content to suit our needs.
Tanya was great. I would readily recommend her to others. ”

Boom Logistics Boom Logistics
“ Karen was excellent. It is obvious that she has had a number of years experience training and is very passionate about what she does. Karen kept me engaged in the training for the entire 3 days. I learnt so much, I would definitely train with PD Training again, especially if Karen is the facilitator. ”
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