Let’s face it, there are just some conversations that you don’t want to have. There are some people you simply don’t want to talk to, but what happens when we don’t have these conversations?

High-Stakes Conversations take place every day, in every workplace and every home. You know those conversations where there are high stakes, real differences of opinion and strong emotions.

The difference between average and great workplace performance lies in how people handle those difficult conversations. At the heart of all workplace issues are conversations that are either not being handled or not being handled well.


Through having High-Stakes Conversations, you learn to see issues through the lens of others, make it safe to have dialogue on important issues, work more effectively as a committed team member, and problem-solve in ways that reduce barriers.


In this course, you will be better able to resolve disagreements, hold others accountable, make better decisions and take more committed actions.

Your Learning Outcomes

At the end of this course, participants will be able to:

  • Identify the conversations that are keeping you from your desired results
  • Speak persuasively not abrasively, no matter the topic
  • Make it safe for others to share their honest opinions
  • Deal with people who either clam up or blow up
  • Gain control of your own emotional responses
  • Disagree without being disagreeable
  • Influence without exerting force
  • Improve teamwork, productivity and effectiveness

Download PDF Outline Duration: 0.5 Days
Training courses for Live Online & Hybrid
Course name Length Outline Next class
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours 0.5 day course 29 May
Coaching and Mentoring Training - 3hours 0.5 day course 20 May
Communication Skills Training - 3hours 0.5 day course 5 May
Conflict Resolution Training - 3hours 0.5 day course 20 July
Dealing With Difficult People in the Workplace - 3hours 0.5 day course 7 July
Email Etiquette Training - 3hours 0.5 day course 3 June
Emotional Intelligence (EQ) Training - 3hours 0.5 day course 15 July
Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours 0.5 day course 12 May
Giving Constructive Feedback Training - 3hours 0.5 day course 10 June
Knowledge Management (KM) Training - 3hours 0.5 day course View schedule
Minute-Taking Training - 3hours 0.5 day course 29 April
Negotiation Training - 3hours 0.5 day course 21 May
Sales Training - 3hours 0.5 day course 16 July
Supervising Others Training - 3hours 0.5 day course 8 May
Time Management Training - 3hours 0.5 day course 1 May
Assertiveness and Self Confidence Training - 3hours 0.5 day course 27 April
Business Writing Essentials for the Modern Workplace - 3hours 0.5 day course 2 July
Customer Service Training - Online Instructor-led 3hours 0.5 day course 14 July
Leadership Development Training - Become THE leader - 3hours 0.5 day course 22 May
Leadership Development Training - Managing your Team - 3hours 0.5 day course 22 May
Professional Telephone Skills - 3hours 0.5 day course 17 July
Managing Difficult Conversations Training - 3hours 0.5 day course View schedule
Body Language Training - 3hours 0.5 day course 10 July
Behavioural Interview Techniques Training - 3hours 0.5 day course View schedule
Facilitation Skills Training - 3hours 0.5 day course 28 April
Effective Delegation Training - 3hours 0.5 day course 27 July
Business Ethics Training - 3hours 0.5 day course View schedule
Overcoming Objections Sales Training - 3hours 0.5 day course View schedule
Recruitment and Selection Training - 3hours 0.5 day course 2 June
PPA - Building Team Synergy - 3hours 0.5 day course 30 April
PPA - Identifying Difference as Opportunities - 3hours 0.5 day course 26 June
PPA - Problem Solving with a Growth Mindset - 3hours 0.5 day course View schedule
PPA - Resilience and You - 3hours 0.5 day course 3 July
PPA - Taking Productivity to the Next Level - 3hours 0.5 day course View schedule
Managing Workplace Diversity Training - 3hours 0.5 day course 15 May
Managing Virtual Teams Training - 3hours 0.5 day course View schedule
Job Search and Application Skills - 3hours 0.5 day course View schedule
Job Interview Skills - 3hours 0.5 day course View schedule
Achieving better Time Management while working from home - 3hours 0.5 day course View schedule
Master Virtual Training - 3hours 0.5 day course View schedule
Practical ways of becoming more Resilient Training Course - 3hours 0.5 day course View schedule
The Art of Social Selling - 3hours 0.5 day course View schedule
Active Listening Training - The secret of great communicators! - 3hours 0.5 day course 19 May
Change Management - Understanding Change 0.5 day course 26 June
Influence and Persuasion at Work Training - 3hours 0.5 day course 30 May
Decision Making With a Data Driven Mindset 0.5 day course 6 May
High-Stakes Conversations - 3hours 0.5 day course 27 May
Positive Intelligence for Leaders - 3hours 0.5 day course 2 June
Challenger Safety - 3hours 0.5 day course 5 May
Mental Health at Work - 3hours 0.5 day course 19 May
Unconscious Bias Training - 3hours 0.5 day course 13 May
Project for the Web 1.0 day course 20 May

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"The training was paced to the abilities of the participants, and responded to our needs."

Department of Education & Communities

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn High-Stakes Conversations - 3hours Now

High-Stakes Conversations take place every day, in every workplace and every home. You know those conversations where there are high stakes, real differences of opinion and strong emotions.

The difference between average and great workplace performance lies in how people handle those difficult conversations. At the heart of all workplace issues are conversations that are either not being handled or not being handled well.

Course Outline for High-Stakes Conversations - 3hours

After completing this course, participants will have learned to:

Topic 1

What is a Crucial Conversation

  • What is a Crucial Conversation
  • Characteristics of Crucial Conversations
  • Our Response to Crucial Conversations
  • Triggers for Crucial Conversations

Topic 2

My Communication Style

  • My Communication Style
  • How to Adapt My Style for Better Outcomes

Topic 3

Preparing and Conducting Crucial Conversations

  • Preparing for the Conversation
  • The Crucial Conversation Model
  • Steps for Crucial Conversations
  • How to hold a Crucial Conversation

Topic 4

Strategies for Crucial Conversations

  • Notice when a Conversation turns Crucial
  • Tips for Becoming a Better Listener
  • 'You' Statements v 'I' Statements
  • How to hold a Crucial Conversation

Topic 5

Putting it into Practice

  • Practising Scenarios for Crucial Conversations

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn High-Stakes Conversations - 3hours Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Prices excl. GST
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Pay on Invoice or by Credit Card

Questions:

Online Training

3-hour course

With a live Trainer, via Zoom Meeting - available Worldwide Online Training NZ

$480.00

27 May

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29 July

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25 September

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25 November

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Course Outline for High-Stakes Conversations - 3hours

After completing this course, participants will have learned to:

Topic 1

What is a Crucial Conversation

  • What is a Crucial Conversation
  • Characteristics of Crucial Conversations
  • Our Response to Crucial Conversations
  • Triggers for Crucial Conversations

Topic 2

My Communication Style

  • My Communication Style
  • How to Adapt My Style for Better Outcomes

Topic 3

Preparing and Conducting Crucial Conversations

  • Preparing for the Conversation
  • The Crucial Conversation Model
  • Steps for Crucial Conversations
  • How to hold a Crucial Conversation

Topic 4

Strategies for Crucial Conversations

  • Notice when a Conversation turns Crucial
  • Tips for Becoming a Better Listener
  • 'You' Statements v 'I' Statements
  • How to hold a Crucial Conversation

Topic 5

Putting it into Practice

  • Practising Scenarios for Crucial Conversations

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

Not exactly what you needed? Try other courses in the Live Online & Hybrid Courses Category

15 Year

Celebrating 15 Years of PD Training

Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!