High-Stakes Conversations - 3hours

Let’s face it, there are just some conversations that you don’t want to have. There are some people you simply don’t want to talk to, but what happens when we don’t have these conversations?

High-Stakes Conversations take place every day, in every workplace and every home. You know those conversations where there are high stakes, real differences of opinion and strong emotions.

The difference between average and great workplace performance lies in how people handle those difficult conversations. At the heart of all workplace issues are conversations that are either not being handled or not being handled well.


Through having High-Stakes Conversations, you learn to see issues through the lens of others, make it safe to have dialogue on important issues, work more effectively as a committed team member, and problem-solve in ways that reduce barriers.


In this course, you will be better able to resolve disagreements, hold others accountable, make better decisions and take more committed actions.

Your Learning Outcomes

At the end of this course, participants will be able to:

  • Identify the conversations that are keeping you from your desired results
  • Speak persuasively not abrasively, no matter the topic
  • Make it safe for others to share their honest opinions
  • Deal with people who either clam up or blow up
  • Gain control of your own emotional responses
  • Disagree without being disagreeable
  • Influence without exerting force
  • Improve teamwork, productivity and effectiveness

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"The training was paced to the abilities of the participants, and responded to our needs."

Department of Education & Communities

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn High-Stakes Conversations - 3hours Now

High-Stakes Conversations take place every day, in every workplace and every home. You know those conversations where there are high stakes, real differences of opinion and strong emotions.

The difference between average and great workplace performance lies in how people handle those difficult conversations. At the heart of all workplace issues are conversations that are either not being handled or not being handled well.

Course Outline for High-Stakes Conversations - 3hours

After completing this course, participants will have learned to:

Topic 1

What is a Crucial Conversation

  • What is a Crucial Conversation
  • Characteristics of Crucial Conversations
  • Our Response to Crucial Conversations
  • Triggers for Crucial Conversations

Topic 2

My Communication Style

  • My Communication Style
  • How to Adapt My Style for Better Outcomes

Topic 3

Preparing and Conducting Crucial Conversations

  • Preparing for the Conversation
  • The Crucial Conversation Model
  • Steps for Crucial Conversations
  • How to hold a Crucial Conversation

Topic 4

Strategies for Crucial Conversations

  • Notice when a Conversation turns Crucial
  • Tips for Becoming a Better Listener
  • 'You' Statements v 'I' Statements
  • How to hold a Crucial Conversation

Topic 5

Putting it into Practice

  • Practising Scenarios for Crucial Conversations

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn High-Stakes Conversations - 3hours Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

Not exactly what you needed? Try other courses in the Human Resources Courses Category