Advanced Skills for Elite Personal and Executive Assistants

The Advanced Skills for Elite Administrative and Executive Assistants training course, developed by PD Training in New Zealand, teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This is a great course, full of excellent content, and useful skills and techniques. Courses are available in New Zealand including Auckland, Christchurch or Wellington.

Please click on the Public Class tab below to view our Advanced Skills for Elite Personal and Executive Assistants course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Need something more basic? See our Foundation Skills for Elite Personal Assistants and EA's Training Course

Your Learning Outcomes

After completing this course, participants will have learned to:
  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Understand and use social media management
  • Handle difficult people and situations

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"The course was exactly what I expected and more. The trainer did an excellent job and the facility was great. I will definitely will be back for more courses and will recommend to others."

Andre Davis

 

"Really enjoyed the way Caroline presented the training very supportive and bubbly would love to be trained by her in the future!!!!"

Wellington Water Ltd

 

"This course is helping me learn how to deal with conflict with any people who are very aggressive and how to prioritise my workload in my organisation. I was very glad to attend this type of training and it helps me to understand how I am supposed to do my work in any organisation. the knowledge and skills that I learned had great value."

Solomon Islands Government - Ministry of Public Service

 

"I thought the Trainer was great, professional, personable and a good presenter...We did spend some good time on minute taking, which was the best part of the course for me, and my fellow course mates. This was really helpful. I would have liked to spend some time on Meeting Agenda's as well."

St Andrews at Rangi Ruru Presbyterian Church

 

"Ngaire was very helpful! She was a PA/had a PA for her own business so she was full of useful knowledge. She worked through our goals with us and I left the course feeling very confident about my new PA role thanks to her help."

Vista Entertainment Solutions Ltd

 

"I did mention at the end of the day that this course was the most engaged I had been from start to finish in a course for a very long time."

Careers New Zealand

 

"I absolutely enjoyed this course. The trainer explained everything in a way I could relate to. The venue and material was excellent. I am planning to enrol into more courses with your organisation. Thank you Kim for a great day."

Iosis

 

"I Loved the course. It met my needs by reinforcing the role of a PA and some tips on handling difficult people within the workforce. Fantastic small class (6 of us) - made it very interactive and good networking opportunity."

Bank of New Zealand

 

"Ian's professional but humorous personality made for a very enjoyable learning experience. We covered all the relevant topics and he was open to questions. Thanks Ian :)"

Wellington Water Limited

 

"Great course, Terry was awesome! Kept me interested."

Pacific Inc Limited - Le Va

 

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Advanced Skills for Elite Personal and Executive Assistants Now

During this course in New Zealand, participants engage in learning the theories and practice the duties of a high-level administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.

This comprehensive course involves the development of skills and knowledge that the job of a personal/executive assistant demands. These include developing social intelligence, flexibility, content management skills, people management skills and prioritising tasks.

Foundation Skills for Elite Personal and Executive Assistants Training Course

See the Live Online tab for the course outline for the live online course

Course Outline for Advanced Skills for Elite Personal and Executive Assistants

After completing this course, participants will have learned to:

Topic 1

The Advanced Elite PA and EA

  • Welcome
  • Role Defined
  • Competencies of an Elite PA/EA
  • Reflection

Topic 2

Working with your Manager

  • REACH Review – Communication Evolution Tool
  • Ok So That’s Thinking and Doing…. How About Communicating?
  • Adjusting Your Style for a Better Approach:
  • Reflection

Topic 3

Handling Difficult and Demanding People in the workplace

  • Four General Intents Shaping Behaviour
  • What Drives Behaviour
  • Coping Techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection

Topic 4

Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s

  • Should I Negotiate or Say 'NO' to the Task
  • Should I Say 'YES' to the Person but 'NO' to the Task
  • Reflection

Topic 5

Managing the Office

  • Delegation Below, Sideways and Upwards
  • 10 Rules for Successful Delegation
    • 1. Determine What Can be Delegated
    • 2. Pick the Right Person
    • 3. Explain Why You are Delegating
    • 4. Be Specific be SMARTER
    • 5. Set Them up for Success
    • 6. Touch Base
    • 7. Don’t Micromanage
    • 8. Offer Feedback/Ask for Feedback
    • 9. Say thanks – Be patient
    • 10. Don’t over delegate
  • Delegating to Profiles
  • Reflection

Topic 6

Social Media Management

  • 9 Steps to Help You Manage Social Media
    • How Often:
    • Dealing with Negative Comments:
    • Do I Need to Check with Anyone?
    • If in Doubt, Don’t Post It!!!
    • Using Photos/Videos – rules
    • Sharing Information:
    • Engagement:
    • Monitoring:
    • Physical Posting vs Auto Posting:
  • Reflection

Topic 7

Work – Life Balance

  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection

Topic 8

Reflections

  • Create an Action Plan
  • Accountability = Action

4.8/5

from 171 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Advanced Skills for Elite Personal and Executive Assistants Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App

Questions:

Upcoming Live Classes

Live Online

3-hour course

12:00 PM - 3:00 PM Pacific/Auckland

$480.00

December 18

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February 7

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April 2

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May 30

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Course Outline for Advanced Skills for Elite Personal and Executive Assistants

After completing this course, participants will have learned to:

Topic 1

Working with your Manager

  • REACH Review – Communication Evolution Tool
  • Ok So That’s Thinking and Doing…. How About Communicating?
  • Adjusting Your Style for a Better Approach:
  • Reflection

Topic 2

Handling Difficult and Demanding People in the workplace

  • Four General Intents Shaping Behaviour
  • What Drives Behaviour
  • Coping Techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection

Topic 3

Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s

  • Should I Negotiate or Say 'NO' to the Task
  • Should I Say 'YES' to the Person but 'NO' to the Task
  • Reflection

Topic 4

Work – Life Balance

  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Details:

  • Small classes, average 5 people, max 16
  • Prices excl. GST
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Pay on Invoice or by Credit Card

Questions:

Auckland

1.0 day course

ACE Training, Level 3, 46 Brown Street, Ponsonby Auckland NZ 1021

$750.00

December 18

Enroll Now Last chance!

February 7

Enroll Now Filling fast

April 2

Enroll Now Filling fast

May 30

Enroll Now Filling fast

Christchurch

1.0 day course

ACE Training, Unit 7, 15 Sir Gil Simpson Drive Christchurch NZ 8053

$750.00

December 18

Enroll Now Last chance!

February 7

Enroll Now Filling fast

April 2

Enroll Now Filling fast

May 30

Enroll Now Filling fast

Wellington

1.0 day course

ACE Training, Level 1, 89 The Terrace, Wellington Central Wellington NZ 6011

$750.00

December 18

Missed out

February 7

Enroll Now Filling fast

April 2

Enroll Now Filling fast

May 30

Enroll Now Filling fast

Course Outline for Advanced Skills for Elite Personal and Executive Assistants

After completing this course, participants will have learned to:

Topic 1

The Advanced Elite PA and EA

  • Welcome
  • Role Defined
  • Competencies of an Elite PA/EA
  • Reflection

Topic 2

Working with your Manager

  • REACH Review – Communication Evolution Tool
  • Ok So That’s Thinking and Doing…. How About Communicating?
  • Adjusting Your Style for a Better Approach:
  • Reflection

Topic 3

Handling Difficult and Demanding People in the workplace

  • Four General Intents Shaping Behaviour
  • What Drives Behaviour
  • Coping Techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection

Topic 4

Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s

  • Should I Negotiate or Say 'NO' to the Task
  • Should I Say 'YES' to the Person but 'NO' to the Task
  • Reflection

Topic 5

Managing the Office

  • Delegation Below, Sideways and Upwards
  • 10 Rules for Successful Delegation
    • 1. Determine What Can be Delegated
    • 2. Pick the Right Person
    • 3. Explain Why You are Delegating
    • 4. Be Specific be SMARTER
    • 5. Set Them up for Success
    • 6. Touch Base
    • 7. Don’t Micromanage
    • 8. Offer Feedback/Ask for Feedback
    • 9. Say thanks – Be patient
    • 10. Don’t over delegate
  • Delegating to Profiles
  • Reflection

Topic 6

Social Media Management

  • 9 Steps to Help You Manage Social Media
    • How Often:
    • Dealing with Negative Comments:
    • Do I Need to Check with Anyone?
    • If in Doubt, Don’t Post It!!!
    • Using Photos/Videos – rules
    • Sharing Information:
    • Engagement:
    • Monitoring:
    • Physical Posting vs Auto Posting:
  • Reflection

Topic 7

Work – Life Balance

  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection

Topic 8

Reflections

  • Create an Action Plan
  • Accountability = Action

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi-national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Following on from the foundation course, this provides great direction for key skills and focus areas to make the most of your team of two.

Buy Advanced EA and PA Skills

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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