From Package: Business Services
What you get
This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Learning Outcomes
By the end of this training course, participants will:
| 1. Recognise individual differences and respond appropriately |
1.1. Recognise and respect individual differences in colleagues, clients and customers 1.2. Respond to differences sensitively 1.3. Ensure behaviour is consistent with legislative requirements and enterprise guidelines 1.4. Accommodate diversity using appropriate verbal and non-verbal communication |
| 2. Work effectively with individual differences |
2.1. Recognise and document knowledge, skills and experience of others in relation to team objectives 2.2. Encourage colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes 2.3. Ensure relations with customers and clients demonstrate that diversity is valued by the business |
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