From Package: Business Services
What you get
This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.
At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
By the end of this training course, participants will:
|1. Lead continuous improvement systems and processes||
1.1. Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate
1.2. Establish systems to ensure that the organisation's continuous improvement processes are communicated to stakeholders
1.3. Ensure that change and improvement processes meet sustainability requirements
1.4. Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes
1.5. Ensure that insights and experiences from business activities are captured and accessible through knowledge management systems
|2. Monitor and adjust performance strategies||
2.1. Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved
2.2. Adjust and communicate strategies to stakeholders according to organisational procedures
|3. Manage opportunities for further improvement||
3.1. Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts
3.2. Ensure processes include recording of work team performance to assist in identifying further opportunities for improvement
3.3. Consider areas identified for further improvement when undertaking future planning