From Package: Transport and Logistics
What you get
This unit involves the skills and knowledge required to present routine workplace information in accordance with workplace requirements as part of work activities in the transport and logistics industry.
It includes preparing and presenting routine workplace documents as well as preparing and delivering oral presentations.
Work is performed under some supervision generally within a team environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Learning Outcomes
By the end of this training course, participants will:
| 1. Identify system features |
1.1 System features and control functions are identified 1.2 Impact of battery and signal levels on system’s capability is determined 1.3 Mobile equipment is set up to optimise communication 1.4 Channels are selected appropriately to the communication as required |
| 2. Communicate using communications technology |
2.1 System checks are carried out to confirm communications system is operational, in accordance with manufacturer’s instructions and workplace procedures 2.2 Communications system is operated safely in accordance with manufacturer’s instructions, workplace procedures and regulatory requirements 2.3 Telephone and radio security are maintained in accordance with workplace procedures 2.4 Channel selection is appropriate for the location and type of communication 2.5 Messages are transmitted clearly and precisely, and user ethics and protocols are followed 2.6 Public address (PA) system is used, as required, to communicate with passengers and/or crew in accordance with standard operating procedures 2.7 Incoming messages are received and answered promptly and courteously in accordance with operating procedures and regulatory requirements 2.8 Appropriate language, protocols, procedures and codes are followed when using communications systems 2.9 Received messages are interpreted and recorded in accordance with workplace procedures 2.10 Clear and unambiguous vocal communication are used |
| 3. Maintain communication equipment operational status |
3.1 Equipment is checked and maintained in working order in accordance with workplace procedures 3.2 Minor communications systems faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures |
| 4. Complete documentation |
4.1 Appropriate communications records are maintained in accordance with workplace procedures 4.2 Communications records are stored/filed as required |
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