From Package: Transport and Logistics
What you get
This unit involves the skills and knowledge required to participate effectively in basic workplace communication as an integral part of routine work in the context of the workplace concerned.
It includes communicating information about routine tasks, processes, events or skills; participating in group discussions to achieve appropriate work outcomes; and representing group views to others.
Work is performed under some supervision, generally within a team environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
By the end of this training course, participants will:
|1. Communicate information about routine tasks, processes, events or skills||
1.1 Appropriate form of communication is selected and used to meet required purpose
1.2 Effective listening skills are used
1.3 Questions are used to gain additional information and to clarify understanding
1.4 Sources of information relevant to communication are identified
1.5 Information is selected and sequenced correctly
1.6 Verbal and written reporting is undertaken as required
1.7 Communication is undertaken in familiar and unfamiliar situations, and with familiar and unfamiliar individuals and groups
|2. Participate in group discussions to achieve appropriate work outcomes||
2.1 Responses are sought from and ideas are shared with others in the group
2.2 Constructive contributions are made in terms of the process involved
2.3 Goals or outcomes are communicated and/or recorded
|3. Represent views of the group to others||
3.1 Group views and opinions are interpreted and clarified as required
3.2 Context of and reasons for representing group views to others are confirmed and explained
3.3 Groups views and opinions are accurately reflected in representation to others