From Package: Business Services
What you get
This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
By the end of this training course, participants will:
|1. Organise and complete own work schedule||
1.1 Ensure that work goals, objectives or KPIs are understood, negotiated and agreed in accordance with organisational requirements
1.2 Assess and prioritise workload to ensure tasks are completed within identified timeframes
1.3 Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans
1.4 Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks
|2. Monitor own work performance||
2.1 Accurately monitor and adjust personal work performance through self-assessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs
2.2 Ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements
2.3 Routinely identify and report on variations in the quality of and products and services according to organisational requirements
2.4 Identify signs of stress and effects on personal wellbeing
2.5 Identify sources of stress and access appropriate supports and resolution strategies
|3. Coordinate personal skill development and learning||
3.1 Identify personal learning and professional development needs and skill gaps using self-assessment and advice from colleagues and clients in relation to role and organisational requirements
3.2 Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel
3.3 Access, complete and record professional development opportunities to facilitate continuous learning and career development
3.4 Incorporate formal and informal feedback into review of further learning needs