From Package: Business Services
What you get
This unit describes the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.
It applies to individuals employed in a range of work environments who may work providing administrative support within an enterprise, or have responsibility for these tasks in relation to their own workgroup or role.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
By the end of this training course, participants will:
|1. Organise business itinerary for domestic and overseas travel||
1.1 Confirm purpose and requirements of domestic or overseas travel including planned itinerary, budget, meeting requirements and traveller preferences
1.2 Identify points of contact and names of contact persons, and make and confirm arrangements for meetings in accordance with planned itinerary
1.3 Prepare daily itineraries with appointments, arrival and departure times, accommodation and other itinerary details in accordance with travel purpose
1.4 Source, prepare and provide documents and support material for meetings within designated timelines
1.5 Prepare itinerary in accordance with meeting requirements and traveller’s work health and safety (WHS) requirements 1.6 Provide itinerary and meeting documents to the traveller within designated timelines
|2 Make travel arrangements||
2.1 Make bookings in accordance with organisational policies and procedures for business travel
2.2 Identify and arrange travel documents in accordance with itinerary and individual requirements
2.3 Confirm and check travel arrangements and dispatch confirmation documents to the traveller within designated timelines
2.4 Negotiate and confirm alternative arrangements in response to changed requirements
2.5 Record travel details and itinerary in accordance with organisational requirementsTLIA2009A 2.6 Negotiate and confirm communication arrangements in accordance with organisational requirements
|3 Arrange credit facilities||
3.1 Check and confirm methods of payment
3.2 Make credit arrangements in accordance with organisational policy and procedures