From Package: Business Services
What you get
This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.
It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
By the end of this training course, participants will:
|1. Organise work schedule||
1.1. Negotiate and agree upon work goals and plans with assistance from appropriate persons
1.2. Develop an understanding of the relationship between individual work goals and plans, and organisational goals and plans
1.3. Plan and prioritise workload within allocated timeframes
|2. Complete work tasks||
2.1. Complete tasks within designated time lines and in accordance with organisational requirements and instructions
2.2. Use effective questioning to seek assistance from colleagues when difficulties arise in achieving allocated tasks
2.3. Identify factors affecting work requirements and take appropriate action
2.4. Use business technology efficiently and effectively to complete work tasks
2.5. Communicate progress of task to supervisor or colleagues as required
|3. Review work performance||
3.1. Seek feedback on work performance from supervisors or colleagues
3.2. Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards
3.3. Identify and plan opportunities for improvement in liaison with colleagues