From Package: Retail Services
What you get
Unit Description
This training covers the performance outcomes, skills and knowledge required to minimise theft and loss of stock in a retail environment.
The skills include:
- Applying store policy and procedures and industry codes of practice in regard to store security
- Theft prevention and correct stock usage
- Reporting theft or suspicious behavior to relevant personnel
- Monitoring stock, work areas, customers and staff to minimise opportunities for theft.
Learning Outcomes
| By the end of this training course, participants will: | |
| 1. Apply routine store security |
1.1.Apply store security systems and procedures according to store policy. 1.2.Handle and secure cash according to store policy and procedures. 1.3.Observe and deal with suspicious behavior of customers according to store policy and legislative requirements. 1.4.Deal with internal and external theft, according to store policy and legislative requirements. 1.5.Store products and equipment in a secure manner according to store policy and procedures. |
| 2. Minimise theft |
2.1.Take appropriate action to minimise theft by applying store procedures and legislative requirements. 2.2.Match merchandise to correct price tags according to store procedures. 2.3. Maintain surveillance of merchandise according to store policy and legislative requirements. 2.4.Check customers’ bags as required at point of sale according to store policy and legislative requirements. 2.5.Maintain security of cash, cash register and keys according to store policy. 2.6.Maintain security of stock, cash and equipment in regard to customers, staff and outside contractors according to store policy and legislative requirements. 2.7.Deal with suspected or potential thieves according to store policy and procedures. |
| 3. Use stock efficiently |
3.1.Handle and store stock to minimise loss through damage or deterioration. 3.2.Ensure effective stock rotation to minimise stock loss through wastage. 3.3.Ensure correct stock amounts are prepared for individual transactions to minimise stock loss from over-supply. |
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