From Package: Business Services
What you get
This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.
It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
By the end of this training course, participants will:
|1. Establish personal work goals||
1.1. Serve as a positive role model in the workplace through personal work planning and organisation
1.2. Ensure personal work goals, plans and activities reflect the organisation's plans, and own responsibilities and accountabilities
1.3. Measure and maintain personal performance in varying work conditions, work contexts and contingencies
|2. Set and meet own work priorities||
2.1. Take initiative to prioritise and facilitate competing demands to achieve personal, team and organisational goals and objectives
2.2. Use technology efficiently and effectively to manage work priorities and commitments
2.3. Maintain appropriate work-life balance, and ensure stress is effectively managed and health is attended to
|3. Develop and maintain professional competence||
3.1. Assess personal knowledge and skills against competency standards to determine development needs, priorities and plans
3.2. Seek feedback from employees, clients and colleagues and use this feedback to identify and develop ways to improve competence
3.3. Identify, evaluate, select and use development opportunities suitable to personal learning style/s to develop competence
3.4. Undertake participation in networks to enhance personal knowledge, skills and work relationships
3.5. Identify and develop new skills to achieve and maintain a competitive edge