From Package: Business Services
What you get
This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.
This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
By the end of this training course, participants will:
|1. Develop operational plan||
1.1. Research, analyse and document resource requirements and develop an operational plan in consultation with relevant personnel, colleagues and specialist resource managers
1.2. Develop and/or implement consultation processes as an integral part of the operational planning process
1.3. Ensure details of the operational plan include the development of key performance indicators to measure organisational performance
1.4. Develop and implement contingency plans at appropriate stages of operational planning
1.5. Ensure the development and presentation of proposals for resource requirements are supported by a variety of information sources and seek specialist advice as required
1.6. Obtain approval for plan from relevant parties and ensure understanding among work teams
|2. Plan and manage resource acquisition||
2.1. Develop and implement strategies to ensure that employees are recruited and/or inducted within the organisation's human resources management policies and practices
2.2. Develop and implement strategies to ensure that physical resources and services are acquired in accordance with the organisation's policies, practices and procedures
2.3 Recognise and incorporate requirements for intellectual property rights and responsibilities in recruitment and acquisition of resources and services
|3. Monitor and review operational performance||
3.1. Develop, monitor and review performance systems and processes to assess progress in achieving profit and productivity plans and targets
3.2. Analyse and interpret budget and actual financial information to monitor and review profit and productivity performance
3.3. Identify areas of under performance, recommend solutions, and take prompt action to rectify the situation
3.4. Plan and implement systems to ensure that mentoring and coaching are provided to support individuals and teams to effectively, economically and safely use resources
3.5. Negotiate recommendations for variations to operational plans and gain approval from designated persons/groups
3.6 Develop and implement systems to ensure that procedures and records associated with documenting performance are managed in accordance with organisational requirements