From Package: Business Services
What you get
This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.
It applies to individuals who plan activities to achieve the measurable, stated objectives of the team and the organisation. At this level work will normally be carried out within routine and non-routine methods and procedures which require planning, evaluation, leadership and guidance of others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
By the end of this training course, participants will:
|1. Implement operational plan||
1.1. Collate, analyse and organise details of resource requirements in consultation with relevant personnel, colleagues and specialist resource managers
1.2. Implement operational plans to contribute to the achievement of organisation's performance/business plan
1.3. Identify and use key performance indicators (KPIs) to monitor operational performance
1.4. Undertake contingency planning and consultation processes
1.5. Provide assistance in the development and presentation of proposals for resource requirements in line with operational planning processes
|2. Implement resource acquisition||
2.1. Recruit and induct employees within organisation's policies, practices and procedures
2.2. Implement plans for acquisition of physical resources and services within organisation's policies, practices and procedures and in consultation with relevant personnel
|3. Monitor operational performance||
3.1. Monitor performance systems and processes to assess progress in achieving profit/productivity plans and targets
3.2. Analyse and use budget and actual financial information to monitor profit/productivity performance
3.3. Identify unsatisfactory performance and take prompt action to rectify the situation according to organisational policies
3.4. Provide mentoring, coaching and supervision to support individuals and teams to use resources effectively, economically and safely
3.5. Present recommendations for variation to operational plans to the designated persons/groups and gain approval
3.6. Implement systems, procedures and records associated with performance in accordance with organisation's requirements