From Package: Business Services
What you get
This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development.
This unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Learning Outcomes
By the end of this training course, participants will:
| 1. Plan and complete own work schedule |
1.1. Prepare Workgroup plans which reflect consideration of resources, client needs and workgroup targets 1.2. Analyse and incorporate Work objectives and priorities into personal schedules and responsibilities 1.3. Identify Factors affecting the achievement of work objectives and establish contingencies and incorporate them into work plans 1.4. Efficiently and effectively use Business technology to manage and monitor planning completion and scheduling of tasks |
| 2. Monitor own work performance |
2.1. Identify and analysed personal performance through self-assessment and feedback from others on the achievement of work objectives 2.2. Seek and evaluate Feedback on performance from colleagues and clients in the context of individual and group requirements 2.3. Routinely identify and report on variations in the quality of service and performance in accordance with organisational requirements |
| 3. Coordinate professional development |
3.1. Assess personal knowledge and skills against organisational benchmarks to determine development needs and priorities 3.2. Research and identify sources and plan for opportunities for improvement in consultation with colleagues 3.3. Use Feedback to identify and develop ways to improve competence within available opportunities 3.4. Identify, access and complete professional development activities to assist career development 3.5. Store and maintain records and documents relating to achievements and assessments in accordance with organisational requirements |
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