From Package: Business Services
What you get
This unit describes the skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.
It applies to individuals who have a prominent role in encouraging, supporting and facilitating the development of a learning environment in which work and learning come together.
At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
By the end of this training course, participants will:
|1. Create learning opportunities||
1.1 Identify potential formal and informal learning opportunities
1.2 Identify learning needs of individuals in relation to the needs of the team and/or enterprise and available learning opportunities
1.3 Develop and implement learning plans as an integral part of individual and team performance plans
1.4 Develop strategies to ensure that learning plans reflect the diversity of needs
1.5 Ensure organisational procedures maximise individual and team access to, and participation in, learning opportunities
1.6 Ensure effective liaison occurs with training and development specialists and contributes to learning opportunities which enhance individual, team and organisational performance
|2. Facilitate and promote learning||
2.1 Develop strategies to ensure that workplace learning opportunities are used and that team members are encouraged to share their skills and knowledge to encourage a learning culture within the team
2.2 Implement organisational procedures to ensure workplace learning opportunities contribute to the development of appropriate workplace knowledge, skills and attitudes
2.3 Implement policies and procedures to encourage team members to assess their own competencies and to identify their own learning and development needs
2.4 Share the benefits of learning with others in the team and organisation
2.5 Recognise workplace achievement by timely and appropriate recognition, feedback and rewards
|3. Monitor and improve learning effectiveness||
3.1 Use strategies to ensure that team and individual learning performance is monitored to determine the type and extent of any additional work-based support required and any Work Health and Safety (WHS) issues
3.2 Use feedback from individuals and teams to identify and introduce improvements in future learning arrangements
3.3 Make adjustments, negotiated with training and development specialists, for improvements to the efficiency and effectiveness of learning
3.4 Use processes to ensure that records and reports of competency are documented and maintained within the organisation’s systems and procedures to inform future planning