Comply with safety and security procedures

unit name:

Comply with safety and security procedures (TLIF2072)

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eLearning only

$60.00 excl. GST

eLearning + Credit

$250.00 excl. GST

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This unit involves the skills and knowledge required to work safely in the taxi industry by following and applying work health and safety (WHS)/occupational health and safety (OHS) and security procedures when carrying out taxi work activities. Work is undertaken in accordance with relevant WHS/OHS regulations and procedures.

It includes identifying and following workplace procedures for safety/security and accident/emergency situations, and identifying, minimising and managing fatigue.

Work is performed with limited or no supervision and with full accountability and responsibility for self and others in achieving the prescribed outcomes.

This unit meets part of the certification requirements for obtaining taxi driver accreditation. As requirements may vary between states and territories, people seeking taxi accreditation should contact their state/territory taxi regulator.

Learning Outcomes

By the end of this training course, participants will:

1. Follow procedures for safety and security 1.1 Procedures for WHS/OHS and security are identified and clarified as required
1.2 Safe work practices are identified and followed
1.3 Breaches of safety and security and hazards are identified and appropriate action is taken to minimise or eliminate risk to self, others, vehicle and vehicle equipment
1.4 Taxi security system features and functions are identified and operated within legal and workplace parameters in accordance with jurisdictional regulations
2. Follow procedures for accident/emergency situations 2.1 Emergency and potential emergency situations are recognised promptly and required actions are determined and taken within the scope of own duty of care responsibility
2.2 Procedures for dealing with accidents, fire and emergencies are identified and followed
2.3 Assistance from taxi network and/or other authorities is sought as required
2.4 Details of emergency situations are reported in accordance with workplace, industry and regulatory policies and procedures
2.5 Support services are identified for an incident or accident
3. Deal with threats of physical violence 3.1 Security equipment is operated within legal and workplace parameters (if required by state/territory regulators).
3.2 Potential circumstances for difficult customer or other road user behavior are accurately assessed and conflict resolution strategies used.
3.3 Procedures are followed to minimize escalation of conflict, manage the situation and ensure personal safety.
3.4 Assistance is sought from others including external support staff where necessary.
3.5 Incidents are reported using the appropriate document format in accordance with workplace policies and procedures.
3.6 Any follow-up action is implemented according to the appropriate workplace rules, regulations and guidelines.
4. Identify and implement strategies to minimise and manage fatigue 4.1 Potential causes of fatigue and its effects on driver and road safety are identified
4.2 Personal warning signs of fatigue are recognised and appropriate action to manage fatigue is taken


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