From Package: Retail Services
What you get
This training covers the performance outcomes, skills and knowledge required to apply a depth of specialist or general product knowledge and a need for experience and skill in offering advice to customers.
|By the end of this training course, participants will:|
|1. Develop product and service knowledge||
1.1 Develop and maintain product knowledge according to store policy and legislative requirements.
1.2 Convey product knowledge to other staff as required.
1.3 Research and apply comparisons between products and services.
1.4 Demonstrate knowledge of competitors’ product and service range and pricing structure.
|2. Recommend specialized products or services||
2.1 Evaluate merchandise according to customer requirements.
2.2 Demonstrate features and benefits of products and services to customer to create a buying environment.
2.3 Apply detailed specialized knowledge of product to provide accurate advice to customers.