Terry Williams

Course Description

This highly effective Train the Trainer Course in New Zealand is designed for individuals who need to develop the training skills and confidence to teach adults in the workplace. This interactive training event is tailored to your specific requirements, which assures that the course can be directly applied to your workplace training requirements.

In the PD Training Train the Trainer Training course you'll learn skills like how to create and teach from a session plan, how to create effective and engaging presentations, how to develop and administer assessment tools, understanding the various types of personality types and their learning styles and much more. Participants also have the opportunity to deliver a "live" training session and receive feedback from the group.

These fun, high-energy training courses are delivered by experienced professionals throughout New Zealand, including Auckland, Christchurch and Wellington.

Contact us today for a group quote.

Course Outcomes

• Design a training course targeted for adult learners
• Plan the delivery of a course by ensuring that all the key elements of effective training are present
• Learn how to communicate one's message effectively
• Develop techniques to overcome barriers to learning
• Prepare and deliver a training session
• Learn to construct assessments to validate the learning
• Gain techniques for providing encouragement and coaching during the training process
• Create post-course evaluation forms
• Evaluate their peers and also receive feedback from them during class

Course Outline

Course Description

Having advanced facilitation skills is essential for you to be able to create positive and effective interactions combined with accurate and timely decision-making. This in-depth, 2-day course in New Zealand will prepare you to handle most facilitation tasks and includes specific techniques and tools that allows managers to become excellent facilitators in both training and non-training environments.

The PD Training Advanced Facilitation Skills Training course is designed to develop a deeper understanding of facilitation such as group preparation, managing perspectives, building agreements, defining roles and other skills which allow professional facilitators to interact as required in any situation.

This highly valuable and dynamic training course is now available throughout New Zealand, including Auckland, Wellington and Christchurch.

Please click on the Public Class tab below to view our Advanced Facilitation Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Facilitation Skills Training Course

Course Outcomes

This dynamic training course is the fastest way to develop skills in effective facilitation, so that goals can be reached on time, every time.

After completing this course, participants will have learned to:

• Distinguish facilitation from instruction and training
• Identify the competencies linked to effective small group facilitation
• Understand the difference between content and process
• Understand the stages of team development and ways to help teams through each stage
• Use common process tools to make meetings easier and more productive
• Define your role in facilitating
• Establish ground rules
• Develop content and process
• Deal with controversial issues and divergent perspectives
• Develop communication skills
• Find for common ground
• Use common facilitation techniques
• Give effective feedback
• Understand facilitation vocabulary
• Deal with difficult people and situations
• Build sustainable agreements
• Understand the stages of team development
• Use analysis tools

Course Outline

Course Description

PD Training’s Assertiveness and Self Confidence Course in New Zealand teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

In this empowering course, you also learn how to approach both difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” how to use body language effectively, how to express your views and disagreements positively and much more.

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence and assertiveness.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

Attend PD Training’s Assertiveness and Self Confidence Course, by booking a public, or in-house course at one of the following locations: Auckland, Christchurch or Wellington.

Contact us today for a group quote or register now into the next Online public course date.

Looking for a 3-hour Online Live version of the course?  Click Here to View Our 3-Hour Virtual Assertiveness Courses.

Course Outcomes

• Understand what it means to be assertive and self-confident
• Learn that it's okay to speak up and to stand up for what they believe
• Gain techniques to confidently express opinions & needs
• Learn to say 'no' without being rude or seeming disinterested
• Recognise that you are important and that your opinions are valid and worthy of consideration
• Learn to identify & eliminate negative thinking and self talk
• Become a more effective communicator
• Learn to set achievable goals in line with personal values
• Discover how to "feel the part", "look the part", "sound the part" and "become the part"
• Be able to recognise and deal with difficult behaviours in other people

Course Outline

Course Description

The Advanced Skills for Elite Administrative and Executive Assistants training course, developed by PD Training in New Zealand, teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This is a great course, full of excellent content, and useful skills and techniques. Courses are available in New Zealand including Auckland, Christchurch or Wellington.

Please click on the Public Class tab below to view our Advanced Skills for Elite Personal and Executive Assistants course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Need something more basic? See our Foundation Skills for Elite Personal Assistants and EA's Training Course

Course Outcomes

• Adapt to the manager’s needs and style of working
• Take initiative when needed
• Develop social intelligence
• Develop basic business acumen
• Understand the importance of office management
• Listen actively
• Understand and use social media management
• Handle difficult people and situations

Course Outline

Course Description

The Advanced Skills for Elite Personal and Executive Assistants training course teaches you how to develop the competencies for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned how to develop and enhance your social intelligence and flexibility to adapt to the manager’s working style, the capability to represent your manager if necessary, office and people management skills, meeting scheduling, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course, participants will have learned to:

• Adapt to the manager’s needs and style of working
• Take initiative when needed
• Develop basic business acumen
  
• Listen actively
  
• Represent your manager
• Handle difficult people and situations

Course Outline

Course Description

PD Training’s Assertiveness and Self Confidence Course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

In this empowering course, you also learn how to approach both difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” how to use body language effectively, how to express your views and disagreements positively and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across New Zealand, Australia,  Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs & see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will learn to:

• Know how to read aggressive, passive and passive/aggressive behaviour
  
• Know how to project self-confidence
• Know how to communicate with confidence and how to use your voice effectively
• Know how to write assertively
• Recognise your strengths and build on them
• Deal with workplace challenges to your self-confidence

Course Outline

Course Description

Actively seeking out qualified candidates is the best way to ensure that you find the talent you require. Effective recruitment is essential to improve the quality of the workforce and cut costs on frequent hires.

Effective Recruitment: Behavioural Interview Techniques Training Course is a short and to-the-point course that teaches participants how to use the tools and techniques to recruit successfully every time.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course, participants will:

• Learn about current trends in recruitment and selection
• Gain some tips on sourcing great candidates
• Recognise pros and cons of different types of interviews
• Identify, categorise and plan the strategic use of different styles of questioning
• Learn some techniques to avoid bias
• Develop strategies for measuring effectiveness, results and continuous improvement

Course Outline

Course Description

The ability to understand body language is a powerful skill that will help you interpret what people are saying unconsciously. Known as "non-verbal communication", body language represents 55% of person-to-person communications, so learning how to use it and read it will give you a real advantage in improving your ability to communicate with others both in the workplace and at home.

The PD Training  3-Hour Body Language course teaches you how to recognise the body language of others, while also helping you become more aware of what your own body is communicating. You’ll learn how to read facial expressions, hand gestures, body posturing, voice variations and unconscious movements. You'll also be exposed to the differences in genders and how to use body language to your advantage.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will:

• Understand the range of nonverbal behaviours that comprise ‘body language’
• Understand the nuances of handshakes and touch
• Understand how your personal style influences your body language
• Match body language to words
• Know how to read facial expressions
• Interpret common gestures
• Interpret eye contact
• Understand power poses

Course Outline

Course Description

­­­When creating written communications in the workplace, it is essential that the details of the communication be correct, while the basic layout of the document is appropriate, and the ideas or information is presented logically and effectively.

Business Writing Essentials for the Modern Workplace course teaches participants how to assure the effectiveness of any type of business writing, whether its reports, proposals and even emails, and ensures these documents are written using the correct sentence structure, grammar and formatting.

Participants will learn key business writing skills like planning the document content, writing for the reader, various conversational styles, the use or avoidance of industry jargon and multiple types of document styling.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These training courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course participants will have learned:

• Basic Principles of Writing
• Types of Writing
• Proper Use of Words
• Email Etiquette
• Create Attractive Letters and Proposals

Course Outline

Course Description

­­­When creating written communications in the workplace, it is essential that the details of the communication be correct, while the basic layout of the document is appropriate, and the ideas or information is presented logically and effectively.

The PD Training Business Writing Essentials for the Modern Workplace course teaches participants how to assure the effectiveness of any type of business writing, whether its reports, proposals and even emails, and ensures these documents are written using the correct sentence structure, grammar and formatting.

Participants will learn key business writing skills like planning the document content, writing for the reader, various conversational styles, the use or avoidance of industry jargon and multiple types of document styling.

Click on the buttons above to register for a public course or to get a quote for an inhouse/onsite training event at your preferred location.

Business Writing Essentials for the Modern Workplace training courses are available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Course Outcomes

After completing this course participants will have learned:

• Basic Principles of Writing
• Types of Writing
• Proper Use of Words
• Email Etiquette
• Create Attractive Letters and Proposals
• The 7 C's of Writing
• Identify the Reader
• Jargon, Cliche's and Modifiers
• Understand Different Conversational Styles

Course Outline

Course Description

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement.

The PD Training Coaching and Mentoring Training Course provides you with a deep understanding and the skills required to properly implement important techniques such as personal and professional goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback and more.

Attend our Coaching and Mentoring training class today, or have a trainer come to your workplace in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide or Perth.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will:

• Understand the G.R.O.W. model and apply it
• Learn to set appropriate, effective goals using the S.M.A.R.T. technique
• Learn how to recognise the current state or reality of an employee's situation
• Understand the importance of building & fostering trust with employees
• Master the art of giving effective feedback while maintaining trust
• Recognise & overcome common obstacles that are holding employees back

Course Outline

Course Description

The Communication Skills training course from PD Training delivered live online is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course, participants will:

• Gain insight into their individual personality type and communication preferences by using our proprietary REACH profiling tool
• Learn to recognise other people's personality types and communication preferences
• Learn to adjust your own communication approach based on need and situation
• Understand barriers to effective communication and how to overcome them
• Learn how to effectively utilise pitch, tone and speed
• Master the S.T.A.R. method for speaking on the spot
• Learn to use and read body language appropriately
• Learn how to listen more actively and effectively
• Gain valuable insights by asking open-ended questions

Course Outline

Course Description

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role.  Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others.  Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will learn how to:

• Understand the five main approaches to conflict resolution
  
• Learn to apply conflict resolution approaches 
• Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
• Develop communication tools such as agreement frames and open questions

Course Outline

Course Description

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?

This 3-Hour PD Training live, online training course is a perfect place to begin improving how your staff interacts with customers both on the phone and person-to-person.  You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.

In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your need & see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course participants will be able to:

• Understand customer diversity
  
• Explore the principles of great service
• Apply critical communication skills
• Learn lessons from your most difficult customers

Course Outline

Course Description

Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.

In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

• Identify root causes of difficult behaviour
• How to approach and manage difficult people
• Understand particular types of Behaviour
• How to deal with Passive and Aggressive Behaviour
• Dealing with workplace conflicts

Course Outline

Course Description

As part of our newly redeveloped Signature Series Courses, the Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence or your ability to manage your responses based on your objective assessment of different personalities and situations.

After completing this 3hour course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language.  You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit.

This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs, see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course participants will have learned how to:

• Know how to read emotions
• Understand your own level of emotional intelligence
• Use the Johari window to understand what you reveal to others about yourself and what others reveal to you
• Understand resilience and how to build it
• Understand social awareness and empathy and how to be more empathic and socially aware
• Understand how different cultures respond to and display emotions
• Know how to influence others positively
• Know how to have emotionally intelligent conversations
• Understand manipulation and emotional dishonesty and how to avoid it
• Understand how to lead with emotional intelligence

Course Outline

Course Description

Effective facilitation skills are required for anyone tasked with managing groups of people in the workplace.  Every organisation has a need for good facilitators in almost every department.  The difference between being a good facilitator and a great facilitator requires both training and experience. 

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

• Understand the role and purpose of facilitating
• Understand a decision-making process and how to apply De Bono’s Six Thinking Hats
  
• Understand convergent and divergent thinking and when to encourage each
• Understand how to exercise control when facilitating and how to deal with challenges
• Understand how to facilitate virtually and the challenges that this brings

Course Outline

Course Description

Personal assistants (PA's) and executive assistants (EA's) are some of the most important people in any organisation in Australia. This course empowers these workers with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course provides personal and executive assistants with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop skills like setting and managing meetings, basic project management concepts, setting priorities and communicating effectively with all levels of staff.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

• Become highly organised using smart, efficient systems
• Learn to manage time more effectively & strategically
• Master prioritisation of time
• Complete all important tasks and help their manager do the same
• Learn highly effective verbal and nonverbal communication techniques

Course Outline

Course Description

Personal assistants (PA's) and executive assistants (EA's) are some of the most important people in any organisation in Australia. This course empowers these workers with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course provides personal and executive assistants with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop skills like setting and managing meetings, basic project management concepts, setting priorities and communicating effectively with all levels of staff.

This practical, 1-day professional development training course provides techniques you can really use! We look forward to welcoming you to a course in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta or Perth or Australia-wide.

Please click on the Public Class tab below to view our Foundation Skills for Elite Personal and Executive Assistant Skills course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Looking for something more advanced? Try the Advanced Skills for Elite PA's and Executive Assistants Course

Course Outcomes

• Become highly organised using smart, efficient systems
• Learn to manage time more effectively & strategically
• Master prioritisation of time
• Complete all important tasks and help their manager do the same
• Learn highly effective verbal and nonverbal communication techniques
• Become more proactive and empowered in their role
• Learn to communicate more effectively with their manager
• Gain an insight into the importance of caring for themselves
• Learn how to make the most of their 'Team of Two'

Course Outline

Course Description

Congratulations, your great cover letter and resume (CV) has won you the covetted interview. You have won the battle, but the interview is still to come. Now is not the time to relax, but rather time to prepare. 

When you’re attending an interview, what are the areas you should focus on? 

The PD Training Job Interview Skills Training Course provides professional training in preparing you for your interview, in helping you to perform your best during your interview. 

This course guides you through preparing for your job interview and making positive impact during the interview, so that you can secure that position. You will receive your own Personal Interview Coach report, which will assist you to develop your strengths, suggest types of roles that will likely be a good match for you and how to position yourself well in interviews. This course also includes mock interview role plays to provide you with the confidence to go win THAT job!

This dynamic and practical training course is now available online, live with one of our skilled trainers in Australia, New Zealand, Singapore, Hong Kong, Malaysia and USA.

Please click on the Public Class tab below to view our Job Search and Application Skills Training course schedule or click the In-House Training tab to receive a free quote for courses delivered to your team or group.

Course Outcomes

After completing this program, you will have the necessary knowledge and skills to search for the perfect job for you.

After completing this course, participants will have learned to:

• Understand the various types of interviews, including attending online interviews
  
• Making a first great impression
• Understand the range of nonverbal behaviours that comprise ‘body language’
• Understand the nuances of handshakes and touch
• Know how to make a great first impression and how to dress appropriately
• Understand how your personal style influences your body language
  
• Match body language to words
  
• Develop skills to give perfect interviews
  

Course Outline

Course Description

When you’re searching for a new job, knowing the correct methods for conducting the search is immensely important. You’ll save time and find better opportunities if you use the tips and tricks taught in this course.

The PD Training Job Search and Application Skills Training Course provides professional training in developing networking skills, assessing personal skills, building a resume, writing cover letters, creating a portfolio and more. 

This course guides you through first half of job search, to increase your chances of securing the  all important interview. You will also receive your own Personal Interview Coach report, which will assist you to develop your strengths, suggest types of roles that will likely be a good match for you and how to position yourself well in interviews. 

This dynamic and practical training course is now available online, live with one of our skilled trainers in Australia, New Zealand, Singapore, Hong Kong, Malaysia and USA.

Please click on the Public Class tab below to view our Job Search and Application Skills Training course schedule or click the In-House Training tab to receive a free quote for courses delivered to your team or group.

Course Outcomes

After completing this program, you will have the necessary knowledge and skills to search for the perfect job for you.

After completing this course, participants will have learned to:

• Assess their skills
• Build a resource system
• Set SMART goals
• Understand basic resume formats
• Create an attractive package
• Understand branding
• Add extra touches
• Create and customise a template
• Create a portfolio
• Use networking skills
• Understand the importance of organising
• Look at the hidden job market
• Use networking to find the right jobs

Course Outline

Course Description

The PD Training Leadership Development Training course is a practical course provides participants with an impactful learning journey that develops insight and skills to develop as a leader, and teaches functional management skills that are core competencies needed by people in leadership roles.

In this dynamic,  1/2 day professional development program, you'll learn how to be an effective leader that is self-aware, builds trust, and can inspire a high performing team. You'll also learn management skills such as problem solving, decision making, giving feedback and performance management.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

Course Outline

Course Description

The PD Training Leadership Development Training course is a practical course provides participants with an impactful learning journey that develops insight and skills to develop as a leader, and teaches functional management skills that are core competencies needed by people in leadership roles.

In this dynamic, 1/2 day professional development program, you'll learn how to be an effective leader that is self-aware, builds trust, and can inspire a high performing team. You'll also learn management skills such as problem solving, decision making, giving feedback and performance management.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience. 

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute! Be ready - check your device is ready to go by use this test link.

Course Outcomes

In this course participants will learn how to: 

• Encourage Teamwork and boost performance
• Coach and Mentor your team to greatness
• Provide effective Feedback to inspire greater performance with engagement and buy-in
• Identify and apply strategies to manage underperforming members of the team 

Course Outline

Course Description

The evolution of the internet over the last decade has allowed the evolution of training being delivered through online channels; also known as Virtual Training. In 2020, due to an unexpected global event, the demand for virtual training and conferences has exploded, and this delivery method  will only become more populare.  Any trainer waiting for this new 'norm' to pass and return to the good old days of 'face to face training' will most likely find themselves being left far behind.

In PD Training's 3-Hour Live Online 'Master Virtual Training' course, you'll learn all the skills required to become a top Virtual Interactive Trainer. You will learn skills such as how to  deliver an interactive session and not just deliver a powerpoint, ensure you keep engagement high, how to read body language through the screen, and use of 3rd party apps to build the fun.  

Of course, no skill is embeded until you are able to practice it, so all Participants that attend this course will have the opportunity to deliver a "live" training session and receive feedback from the group. **additional cost associated - please ask for details**

This highly effective Master Virtual Training course is designed for individuals who need to develop the training skills and confidence to teach adults using online channels. This outline is for a 3-hour interactive training session, however we can tailor it to your specific requirements, which assures that the course can be directly applied to your workplace training requirements. Our trainers have years of experience of delivering virtual training utilising many platforms. 

You will also learn about your own personality type as well as others and how to engage in an entirely new way that provides a path to better communication and improved training skills.

These fun, high-energy training courses are delivered by experienced training professionals in Australia, New Zealand, USA, Singapore, Malaysia and Hong Kong. 

Please click on the Public Class tab below to view our Master Virtual Training course schedule or click the In-House Training tab to receive a free quote for courses delivered to your team and at your preferred dates and times.

Course Outcomes

After Completing This Course Participants Will Have Learned:

• Rules of Virtual Interactive Training
• What makes Virtual Training a Success
• Engagement is key - how do I ensure engagement?
• To read body language through the screen
• 3rd party apps can bring a new dynamic to your session

Course Outline

Course Description

The PD Training Negotiation Skills Training Course provides you with practical negotiation techniques that you can use in many contexts and situations. Our negotiation training course is run more like a workshop where you are taught the theory, then break out and work in pairs or small teams to practice the negotiation skills that are relevant to your needs.

In this Negotiation Skills Training course you will learn the theory and get the opportunity to apply it to scenarios that suit your specific needs. Learn key skills like how to lay the groundwork for a successful negotiation outcome, choosing preferred locations, identifying the key points you're willing to concede and when to walk away from the bargaining table.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute! 

Be ready - check your device is ready to go by use this test link.

Course Outcomes

• Understand different negotiation styles and when to apply them
• Understand the dominant negotiation strategies of competition and collaboration
• Apply the principles of BATNA and ZOPA when preparing to negotiate
• Apply the negotiation process and understand the basis of ‘principled’ negotiation
• Discover the difference between interests and positions
• Explore the concept of mutual gain
• Know how to bargain and close a negotiation

Course Outline

Course Description

It is essential for sales professionals to skillfully overcome objections and manage difficult situations effectively to get the sale across the line.

The PD Training Overcoming Objections Sales Training Course provides precise training in handling objections, which include techniques to deflate objections, identifying unvoiced objections, finding common ground, and uncovering the root causes of objections. This training course teaches you how to turn sales objections into opportunities.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

By the end of this course, participants will:

• Understand the factors contributing to customer objections
• Learn how to overcome objections with a set of specific strategies
  
• Practise the different strategies for overcoming objections
• Learn how to dig up the "real reason" behind objections

Course Outline

Course Description

When teams work in synergy they realise the potential that all teams have - which is that as a team, they can be more productive than the sum of the individual people.

To reach this high performing synergistic state, participants are involved in a one-day, workshop-style day that demonstrates how much more can be created by genuinely working together, having an appreciation for the different complementary strengths that come through diversity, and proactively working to the strengths of each team member.

The activities involve communication adaptability,personality type awareness, strengths discovery and management strategies, as well as experiencing greater outcomes through working together in new ways.

During this Building Team Synergy Training Course you will complete the REACH Personality Profiling tool, which will provide you with insight into your preferred communication style and how best to communicate with others. This newly found awareness will empower you with the ability to connect better with others and can provide you with an improved level of interpersonal communication and Building Team Synergy skills.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across New Zealand, Australia,  Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs. 

Learn More Now by Clicking Here

Course Outcomes

This Course will provide practical skills and techniques to help people improve their workplace performance in the following areas:

• Communicate Effectively
• Increased Collaboration
• Influence and Negotiation
• Engage and Develop People
• Inspire Trust
• Manage Disruption and change
• Value Diversity
• Self-Development
• Solve Problems
• Deliver Results

Course Outline

Course Description

This insightful,half-day workshop teaches participants how to identify what are their strengths, and why playing to those strengths makes a real difference in improving how people and their organisations perform. The course also recognises that human beings are not perfect and provides strategies for discovering areas for improvement and developing strategies to improve.

In addition to becoming more self-aware, participants will also learn to identify and encourage a strengths-based development in others leading to better engagement, improved well-being, reduced stress and greater life satisfaction overall.

Participants also review how research has proven that the simple act of expressing gratitude is a powerful means of making employees feel valued. The course will give participants an understanding of how to create a culture of gratitude and how as individuals they can cultivate their own personal habit of gratitude.

Organisations exist to serve others. The course gives participants a simple and effective tool to ‘get into the shoes’ of their customers to understand what they are thinking and feeling in their customer journey, and how to express empathy with thier customers.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across New Zealand, Australia,  Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs. 

Learn More Now by Clicking Here

Course Outcomes

• Engage and Develop People
• Self-Development
• Outcome Orientation
• Value Diversity
• Deliver Results
• Increased Collaboration
• Solve Problems
• Engagement and Performance
• Influence and Negotiation
• Communicate Effectively

Course Outline

Course Description

This high energy, half-day workshop is a powerful combination of tools that people learn to use to establish a curious, innovative growth mindset and workplace tools to implement on-the-job.

People learn how to establish a positive outcome orientation, keep things in perspective and then implement new techniques in a collaborative work environment that is experiencing change.

Much more than just concepts, this is a course that provides people with practical tools to use in all aspects of their life. Like the other PPA courses, this course is different from a lot of courses in the same genre in that it is suitable for people of all ages, and all levels of seniority in organisations.

The 'no-fluff' approach that is focussed on practical application through activity-based learning throughout the session ensures that people are engaged, keeps it 'real' and has people walking away with tools and skills that are as powerful as they are simple to implement.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across New Zealand, Australia,  Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs. 

Learn More Now by Clicking Here

Course Outcomes

This course will provide practical skills and techniques to help people improve their workplace performance in the following areas:

• Purposefully Creating an Activated/Proactive Team
• Recognising Growth and Fixed Mindsets
• Learning How to Train Your Brain to be Growth Oriented
• Reframing for Optimism to Develop a Better Culture, and Outcome Orientation
• The 3 P's and the ABCDE Models to Re-approach Situations Through a Different Lens
• Cultivating a Curious Approach to Situations and Problems
• Using the Ladder of Inference
• Developing Action Orientation
• Decision Making
• Innovation and Creativity
• Engagement and Performance

Course Outline

Course Description

If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day. Anyone who supervises others, especially those who are new to supervision, will benefit from our 1-day course developed for managers and supervisors in Australia.

The PD Training Supervising Others training course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problem-solving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal feedback and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

By the end of this course, participants will be able to:

• Set clear expectations for team members
• Master techniques to delegate effectively and confidently
  
• Develop approaches for conducting formal feedback sessions
• Provide informal, constructive feedback
• Establish conflict resolution strategies

Course Outline

Course Description

The PD Training Time Management 3-hour live, online Training Course will help you become more productive and more efficient in your role, and includes training in effective time management strategies such as goal setting, task prioritisation and delegation, applying Pareto's 80/20 rule, managing emails, overcoming the procrastination habit and much more. 

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. 

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Check your device is ready to go by use this test link.

Course Outcomes

After Completing this course you will know how to:

• Prioritise effectively
  
• Plan strategically
  
• Gain lasting skills to tackle procrastination
• Handle high pressure, crisis situations with ease
• Learn to organise the workspace for efficiency

Course Outline