MyITManager

Course Description

PD Training’s Assertiveness and Self Confidence Course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

In this empowering course, you also learn how to approach both difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” how to use body language effectively, how to express your views and disagreements positively and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across New Zealand, Australia,  Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs & see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will learn to:

• Know how to read aggressive, passive and passive/aggressive behaviour
  
• Know how to project self-confidence
• Know how to communicate with confidence and how to use your voice effectively
• Know how to write assertively
• Recognise your strengths and build on them
• Deal with workplace challenges to your self-confidence

Course Outline

Course Description

The Advanced Skills for Elite Personal and Executive Assistants training course teaches you how to develop the competencies for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned how to develop and enhance your social intelligence and flexibility to adapt to the manager’s working style, the capability to represent your manager if necessary, office and people management skills, meeting scheduling, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course, participants will have learned to:

• Adapt to the manager’s needs and style of working
• Take initiative when needed
• Develop basic business acumen
  
• Listen actively
  
• Represent your manager
• Handle difficult people and situations

Course Outline

Course Description

The ability to understand body language is a powerful skill that will help you interpret what people are saying unconsciously. Known as "non-verbal communication", body language represents 55% of person-to-person communications, so learning how to use it and read it will give you a real advantage in improving your ability to communicate with others both in the workplace and at home.

The PD Training  3-Hour Body Language course teaches you how to recognise the body language of others, while also helping you become more aware of what your own body is communicating. You’ll learn how to read facial expressions, hand gestures, body posturing, voice variations and unconscious movements. You'll also be exposed to the differences in genders and how to use body language to your advantage.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will:

• Understand the range of nonverbal behaviours that comprise ‘body language’
• Understand the nuances of handshakes and touch
• Understand how your personal style influences your body language
• Match body language to words
• Know how to read facial expressions
• Interpret common gestures
• Interpret eye contact
• Understand power poses

Course Outline

Course Description

This live online workshop teachestechniques to develop creative and innovative to come up with fresh solutions to challenges.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

This course will provide practical skills and techniques to help people improve their workplace performance in the following areas:

• Use the ABCDE Models to Re-approach Situations Through a Different Lens
  
• Cultivating a Curious Approach to Situations and Problems
• Using the Ladder of Inference
• Develop an Action Orientation
• Improve Innovation and Creativity
• And collaborate with peers facing similar challenges

Course Outline

Course Description

­­­When creating written communications in the workplace, it is essential that the details of the communication be correct, while the basic layout of the document is appropriate, and the ideas or information is presented logically and effectively.

Business Writing Essentials for the Modern Workplace course teaches participants how to assure the effectiveness of any type of business writing, whether its reports, proposals and even emails, and ensures these documents are written using the correct sentence structure, grammar and formatting.

Participants will learn key business writing skills like planning the document content, writing for the reader, various conversational styles, the use or avoidance of industry jargon and multiple types of document styling.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These training courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course participants will have learned:

• Basic Principles of Writing
• Types of Writing
• Proper Use of Words
• Email Etiquette
• Create Attractive Letters and Proposals

Course Outline

Course Description

The Communication Skills training course from PD Training delivered live online is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course, participants will:

• Gain insight into their individual personality type and communication preferences by using our proprietary REACH profiling tool
• Learn to recognise other people's personality types and communication preferences
• Learn to adjust your own communication approach based on need and situation
• Understand barriers to effective communication and how to overcome them
• Learn how to effectively utilise pitch, tone and speed
• Master the S.T.A.R. method for speaking on the spot
• Learn to use and read body language appropriately
• Learn how to listen more actively and effectively
• Gain valuable insights by asking open-ended questions

Course Outline

Course Description

In this 1-hour activity-based online workshop learn to understand resilience, the effects it has on their life and productivity and provides them with practical and simple to implement tools and strategies to implement on a daily basis.

Participants learn to tools from leading sources such as the World Health Organisation and Steven Covey (Circle of Influence) that they can use to proactively build their resilience and additional tools to employ in those tough times to maintain their reserves.

This workshop has a work-related lens, however, many participants comment on the positive impact these skills had on all aspects of their life. The workshop includes aspects of neuro-science, and people learn to recognise their decision making, attitude and feeling about a situation as a result of chemical releases, and how to refresh and move forward more positively.

This is where science meets the workplace to build greater productivity and happier, more resillient people.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This live online workshop teaches facilitation skills and to help get better outcomes and better quality decision making at work.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

This course will provide practical skills and techniques to help people improve their workplace performance in the following areas:

• Proactively Building Resilience
• Maintaining Resilience
• Handling Change and Uncertainty with a Better Mindset
• And provide the opportunity to collaborate with other people facing similar challenges.

Course Outline

Course Description

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?

This 3-Hour PD Training live, online training course is a perfect place to begin improving how your staff interacts with customers both on the phone and person-to-person.  You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.

In this fun and exciting professional development course you'll learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your need & see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course participants will be able to:

• Understand customer diversity
  
• Explore the principles of great service
• Apply critical communication skills
• Learn lessons from your most difficult customers

Course Outline

Course Description

Effective delegation is as much an art form as it is a skill, which allows you to get more done with limited resources. If you know how to delegate effectively, it will reduce your workload, increase your productivity and create opportunities for expansion and growth. You can delegate your way to success!

The PD Training Effective Delegation Training Course provides you with the knowledge and skills to effectively understand the levels, methods, monitoring, management and practice of delegation. Delegating roles and responsibilities appropriately helps both management and employees to work smoothly and productively to achieve their common goals.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course, participants will have learned to:

• Picking the right person
  
• Use an eight-step process for effective delegation
• Give better instructions for better delegation results
• Give instructions effectively
• Identify common delegation pitfalls and learn how to avoid them
• Use ways to monitor delegation results
• Monitor delegation

Course Outline

Course Description

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement.

The PD Training Coaching and Mentoring Training Course provides you with a deep understanding and the skills required to properly implement important techniques such as personal and professional goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback and more.

Attend our Coaching and Mentoring training class today, or have a trainer come to your workplace in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide or Perth.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will:

• Understand the G.R.O.W. model and apply it
• Learn to set appropriate, effective goals using the S.M.A.R.T. technique
• Learn how to recognise the current state or reality of an employee's situation
• Understand the importance of building & fostering trust with employees
• Master the art of giving effective feedback while maintaining trust
• Recognise & overcome common obstacles that are holding employees back

 

Course Outline

Course Description

Knowledge of specific tools and techniques is essential to managing your time successfully. Microsoft Outlook is a tool used for time management worldwide, developing time management skills using Outlook is easy to learn.

The PD Training Effective Time Management Using Outlook 2016 Training Course provides you with training in planning, delegating, delaying, dumping and performing tasks productively. It’s all about classification and application.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Contact us today for a group quote.

Course Outcomes

This extensive training course in effective time management using Outlook 2016 provides useful strategies and skill development for easily managing your work.

After completing this course, participants will have learned to:

• Use planning tools
• Change notification options
• Customise panes
• Customise the Quick Access toolbar
• Use Viewing tools
• Work with email messages
• Use Search in Outlook
• Dump, delay and delegate
• Send task requests
• Sort by categories
• Manage electronic files
• Get rid of the junk
• Organise their workspace

Course Outline

Course Description

Personal assistants (PA's) and executive assistants (EA's) are some of the most important people in any organisation in Australia. This course empowers these workers with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course provides personal and executive assistants with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop skills like setting and managing meetings, basic project management concepts, setting priorities and communicating effectively with all levels of staff.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

• Become highly organised using smart, efficient systems
• Learn to manage time more effectively & strategically
• Master prioritisation of time
• Complete all important tasks and help their manager do the same
• Learn highly effective verbal and nonverbal communication techniques

Course Outline

Course Description

The PD Training Leadership Development Training course is a practical course provides participants with an impactful learning journey that develops insight and skills to develop as a leader, and teaches functional management skills that are core competencies needed by people in leadership roles.

In this dynamic, 1/2 day professional development program, you'll learn how to be an effective leader that is self-aware, builds trust, and can inspire a high performing team. You'll also learn management skills such as problem solving, decision making, giving feedback and performance management.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience. 

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute! Be ready - check your device is ready to go by use this test link.

Course Outcomes

In this course participants will learn how to: 

• Encourage Teamwork and boost performance
• Coach and Mentor your team to greatness
• Provide effective Feedback to inspire greater performance with engagement and buy-in
• Identify and apply strategies to manage underperforming members of the team 

Course Outline

Course Description

The PD Training Leadership Development Training course is a practical course provides participants with an impactful learning journey that develops insight and skills to develop as a leader, and teaches functional management skills that are core competencies needed by people in leadership roles.

In this dynamic,  1/2 day professional development program, you'll learn how to be an effective leader that is self-aware, builds trust, and can inspire a high performing team. You'll also learn management skills such as problem solving, decision making, giving feedback and performance management.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

 

Course Outline

Course Description

Managing a virtual team is different from managing a team that is physically present, and requires a different set of skills for success.

Virtual team management often requires you to deal with cultural differences, time differences, remoteness and technological barriers. This training includes setting up a virtual team, conducting meetings, overcoming special challenges, using appropriate communication tools and dealing with inefficiency. These skills help you to establish and manage a virtual team successfully.

The PD Training Virtual Team Management Training Course provides skills and understanding in handling effective meetings and group sessions, handle poor performing employees and how to use tools to build trust and confidence among employees.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

This intensive, live online training course is now available in Australia, New Zealand, Singapore, Hong Kong and Malaysia.

Course Outcomes

After completing this course, participants will have learned to:

• Establish an excellent virtual team
• Hold effective meetings and group sessions
• Discover effective ways to communicate with team members
• Understand, respect and embrace different cultures
• Set clear and precise goals
• Provide timely feedback
• Be proactive
• Communicate easily and effectively
• Stay in contact
• Avoid making assumptions
• Build trust and confidence among employees
• Use software to manage better
• Handle poor performing employees
• Manage a virtual team during any project

Course Outline

Course Description

Managing a virtual team is different from managing a team that is physically present, and requires a different set of skills for success.

This 1-hour online workshop provides strategies to communicate effectively with your team, when all communication is online.

This live online workshop teaches facilitation skills and to help get better outcomes and better quality decision making at work.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

After completing this course, participants will have learned to:

• Keep a strong engaged culture with effective communication
• Avoid mis-communcation without being in the same room
• Set up protocols for quality outcomes and efficient communication

This is a practical training class with take-aways people can apply immediately.

Course Outline

Course Description

This 1-hour online workshop focusses on Team Meetings and Collaboration Tools and strategies when Managing Virtual Teams.

This is an instructor led class that you can attend from home or your office.

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

After completing this course, participants will have learned to:

• Manage Scheduling Meetings for Distributed Teams
• Develop Clear Meeting Objectives and Agendas
• Make a meetings more than a status update
• Evaluate different collaboration tools and be preparted to adopt different tools depending on your needs

This is a practical training class with take-aways people can apply immediately.

Course Outline

Course Description

MS Office 365 Excel is a cloud-based program which gives you the flexibility to access and share your spreadsheets anywhere with an internet connection. Collaborate with team members from across the country or the globe with the latest cloud solution from Microsoft.

The 1-day, PD Training MS Office 365 Excel Course is delivered Live Online and provides you with the knowledge and skills in the basic features of the application, including using formulas, creating and sharing worksheets, formatting data, editing cells and working with shared Excel files in collaborative teams.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

In this course, participants will: 

• Discover features this Excel web application offers to increase productivity and convenience, such as the ability to access spreadsheets anywhere and share with collaborators
• Understand how to work simultaneously on a spreadsheet
• Learn the basics of creating, editing, and saving spreadsheets
• Understand the work modes offered, including working in the browser and Excel
• Increase knowledge of editing spreadsheets in the browser and be able to proficiently use the new interface
• Understand the difference between Formulas and Functions, and how to use both to calculate required data
• Learn formatting options to make data more readable and emphasise important sections
• Recognise how to organise and display data in Charts, improving the visual readability of data trends
• Learn techniques for managing data, such as sorting and using filters to display only the data that is required

 

Course Outline

Course Description

This course advances the user's knowledge of functions, demonstrates how to manage data with Excel. The objective of this course is to provide delegates with a brief review of Microsoft Excel basics and then introduce the intermediate features of Excel. Delegates will be able to create, modify, enhance and print a wide variety of spreadsheets using their newly acquired skills.

The PD Training Microsoft Excel 2016 Intermediate Training Course is designed to provide a comprehensive understanding of the basic features of Excel 2016, and how to use them correctly to fulfill various tasks.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

• Create advanced formulas
• Analyse Data with Logical and Lookup Functions
• Create and Modify Tables
• Sort and Filter Data
• Use Subtotal and Database Functions to Calculate Data
• Visualise Data with Charts
• Create Advanced Charts
• Create a PivotTable
• Filter Data by Using Slicers
• Analyse Data with Pivot Charts
• Insert and Modify Graphic Objects
• Layer and Group Graphic Objects
• Customise Workbooks
• Manage Themes
• Create and Use Templates
• Protect Files
• Preparing a Workbook for Multiple Audiences

Course Outline

Course Description

If you use Excel 2016 everyday, then having advanced skills in the program will make you more valuable and give you the confidence required to take on more advanced tasks and projects.

The PD Training Microsoft Excel 2016 Advanced Training Course provides you with comprehensive training in the advanced features of Excel 2016, including creating and running Macros, Flash Fill, formulas and functions, data management, customisation, auditing, grouping and transporting data and solving errors.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the "Group Booking Quote" button to receive a free quote for courses delivered at your preferred location.

Course Outcomes

Delegates should have a good working knowledge and understanding of the concepts covered in the Introduction and Intermediate courses.

After completing this course, participants will have learned to:

• Learn Conditional Formatting, Macros and Data Validation
• Audit worksheets
• Analyse and present Data through Sparklines, Scenarios, Add-in Types and Analysis ToolPak
• Work with multiple workbooks
• Compare and Merge Workbooks Feature
• Export Excel Data
• Import and Export XML Data
• The File Publishing Process
• Publish as Web Page Dialog Box
• Web Queries
• The New Web Query Dialog Box
• The XML Source Task Pane

Course Outline

Course Description

Being able to use the cloud-based MS Office 365 Outlook program provides you the freedom to collaborate, communicate and manage your email communications, contacts and calendar from any device.

The 1-day, PD Training MS Office 365 Outlook Essentials Course teaches you the basic functions of Outlook such as managing your inbox, organising email folders, managing your calendar, creating and managing contacts and much more.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries - this is a powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

This hands-on training workshop is deivered LIve Online in the United States, Australia, New Zealand, Singapore, Malaysia and Hong Kong.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Contact us today for a group quote.

Course Outcomes

In this course, participants will:

• Gain the ability to access and write e-mails from anywhere
• Understand the Outlook 365 interface and proficiently use this web application to complete e-mail tasks
• Learn the basics of creating, sending, saving, printing, and managing emails
• Become efficient at creating appointments, tasks, and reminders to plan meetings, appointments and events
• Understand how to use the instant message option to collaborate with others
• Learn to use junk mail filters to increase productivity
• Organise and group e-mails with folders
• Learn how to personalise profiles with a Signature and formatting options
• Understand how to store contact information about co-workers, collaborators and prospects, including organising with grouping options

 

Course Outline

Course Description

In this 1-day, Microsoft Office 365 PowerPoint Essentials training course, participants will learn the basics of this new cloud-based, presentation web application that provides all of the traditional capabilities of PowerPoint, as well as the ability to share documents with ease. Team collaboration becomes simple, as more than one user can edit a presentation at the same time!

Presentations can be accessed anywhere, eliminating the need to bring a copy on presentation day. One of PD Training's specialised trainers will teach you or your employees the basics of working with this new web-based interface, with basic skills taught like creating presentations, editing slides and notes, printing handouts and much more. Exciting advanced features, such as broadcasting presentations via the web, will also be taught in this course.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

This hands-on training workshop is available now in the United States, Australia, New Zealand, Singapore, Malaysia and Hong Kong.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

In this course, participants will:

• Learn the basics of sharing documents with collaborators
• Understand how to proficiently use the interface of this new web application presentation software
• Master workflow efficiency using Pop Out Windows, Outlines, and printing from the Reading View without opening the file
• Understand the work modes offered, including editing in the browser and opening in PowerPoint
• Discover advanced capabilities, such as broadcasting presentations via the web
• Become proficient at managing slides, including hiding slides, organising slides, and changing slide types
• Improve the preparation process of their presentation with Notes
• Learn all of the basics of the traditional out-of-the-box PowerPoint software, including formatting text, adding lists, revising alignment, and inserting images

Course Outline

Course Description

In this Advanced Microsoft PowerPoint training, you'll learn how to use Microsoft PowerPoint 2016 to create professional-quality slide presentations that grab and hold your audience's attention from start to finish.

The PD Training Microsoft PowerPoint 2016 Advanced training course is designed to guide the audience by learning how to plan and create dazzling slide presentations using a variety of slide and layout masters that make global changes to your presentation in a snap.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

This course will teach you the advanced learning of this industry-standard software.

Upon successful completion of this course, students will be able to:

• Modify the PowerPoint Environment
• Customise Design Templates
• Add SmartArt to a Presentation
• Work with Media and Animations
• Collaborate on a Presentation
• Customise a Slide Show
• Secure and Distribute a Presentation

Course Outline

Course Description

To manage projects efficiently using Project 2016, it is essential to build on basic skills already known and learn additional features of the software. Microsoft Project 2016 Intermediate Training Course provides understanding and skill development builds upon basic skills and covers intermediate features of the application, such as customizing the Gnatt chart, using network diagrams, creating custom WBS code, updating a project, printing and reporting, sharing resources, and more. 

The course is designed for users that have elementary skills in Project 2016. Beginners may consider developing basic skills in the application with Microsoft Project 2016 Introduction Training Course.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

After completing this course, participants will have learned to:

• Change time scales
• Add a custom Gantt Chart
• Use network diagrams
• Work with the Network Box (or Node)
• Modify and format tables
• Create, display and use custom WBS codes
• Use team planner
• Create a budget
• Use AutoFilters
• Track and update tasks
• Understand project costs
• Work with Project Server and Deliverable Fields
• View, organise and print reports
• Change print settings
• Review and update assignments
• Compare project versions
• Perform resource sharing functions
• Update the Resource Pool
• Stop resource sharing temporarily and permanently
• Consolidate projects 

 

Course Outline

Course Description

Microsoft Project 2016 is one of the most popular scheduling and project management programs on the market.

The PD Training Microsoft Office Project 2016 Introduction Training Course covers the basics of using Project 2016 and how to set up a simple project, including how to configure the project calendar, tasks, resources, and more.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

• Start, Navigate and Customise a Project
• Work with Project Calendars
• Manage Project Tasks
• Add Summary Tasks and Milestones
• Manage Project Resources
• Allocate and Level Work Resources
• Deliver a Project Plan

Course Outline

Course Description

This is the second part of our two-part training materials courseware for Microsoft Project 2016. It looks at advanced skills and builds upon skills your students developed in part one.

The PD Training Microsoft Project 2016 Advanced Training Course teaches participants on how to manage project environment, task structures, create network diagram, project reports and more.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

Delegates should have a good working knowledge and understanding of the concepts covered in the Introduction.

After completing this course participants will be able to:

• Manage the Project Environment
• Create and Use Resource Pools
• Manage Task Structures
• Create a Network Diagram
• Update Project Work
• Generate Project Views
• Use existing and Custom Views
• Format and Share the Timeline View
• Produce Project Reports
• Create Custom Reports
• Export Visual Reports

Course Outline

Course Description

Microsoft Word 2016 enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

This course is intended for those who have intermediate skills with Microsoft Word 2016 who want to learn more advanced skills or students who want to learn the topics covered in this course in the 2016 interface.

After completing this course, students will be able to:

• Share a Document
• Work with Comments
• Compare Document Changes
• Merge Document Changes
• Co-author Documents
• Work with footnotes and endnotes.
• Add Citations, Captions and Hyperlinks
• Set Editing Restrictions
• Add a Digital Signature to a Document
• Restrict Document Access
• Create Forms
• Manipulate Forms
• Form Data Conversion
• Create a New Document Version
• Compare Document Versions

Course Outline

Course Description

This Microsoft Word training course is designed for those users who wish to improve their current knowledge of Word and take advantage of the more complex features. You will be able to divide a document into sections and columns, to format tables and populate them with data directly from Excel spreadsheets. You will also learn how to add recurrent data to documents in a series such as page numbers and headers.

This training course is designed for easy and effective learning by basic users to empower them to use Word 2016 effectively and efficiently.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

This training course covers the intermediate functions and features of Word 2016. Delegates will be able to create, modify, enhance and print a wide variety of documents using their newly acquired skills.

After completing this course, participants will have learned to:

• Work with Tables and Charts
• Create charts and perform calculations in a table
• Create and Modify Text Styles
• Create Custom List or Table Styles
• Apply and Customise Document Themes
• Integrate Pictures and Text
• Insert and Format Screenshots
• Create Text Boxes and Pull Quotes
• Draw Shapes
• Add WordArt and Other Text Effects
• Create Complex Illustrations with SmartArt
• Insert Building Blocks
• Create and Modify Building Blocks
• Insert Fields Using Quick Parts
• Control Paragraph Flow
• Insert Section Breaks
• Insert Columns
• Link Text Boxes to Control Text Flow
• Create and use a Template
• Use mail merge
• Create a Data Source Using Word
• Automate Tasks Using Macros
• Create a Macro

Course Outline

Course Description

Microsoft Word is a word processing program designed for everyday tasks such as writing letters, updating your resume, and creating newsletters. Having the basic skills to use this program is a minimum requirement for new hires in most businesses.

The PD Training Microsoft Word 2016 Introduction Training Course provides you with comprehensive skills in each of the basic features of Word 2016, such as navigation, adding and formatting text, adding tables, inserting graphic objects, customising and more. This introductory training course teaches you how to use Word 2010 effortlessly to create, edit and save documents.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across the USA, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

Word 2016 Essentials Training Course is the fastest way to gain a comprehensive understanding of all basic features of Word 2016, and gain skills in using it expertly.

After completing this course, participants will have learned to:

• Use basic features such edit a document, navigate, select and modify text
• Edit formatting text and paragraphs
• Add tables
• Manage list such as renumbering and customising list
• Apply a Page Border and Colour
• Add a Watermark
• Add Headers and Footers
• Proof read a document by checking Spelling and Grammar and other proofing tools
• Customise the Word Interface
• Additional Save Options
• Manage Additional File Types

Course Outline

Course Description

Both formal and informal meetings are taking place every day in any organisation, but who is taking and recording the minutes from these meetings?

The PD Training Minute Taking Training  3-hour, live online course will enable you to understand the important role of a minute-taker as well as efficiently recording all the important information discussed.  Learn key skills like deciding what should be recorded, active listening, how to create drafts and reports, organisational skills and much more.

Are accurate records of key business decisions being recorded?  Who were the key decision makers?  Does anyone know what happened in the meeting and what decisions were made and carried?  What ideas were discussed and motioned?  Are your business units effectively implementing decisions made after the meeting?

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

After completing this course participants will be able to:

• Determine how best to communicate with your Manager using the REACH profile tool
• Develop skills in active listening, critical thinking, and organisation
  
• Understand and customise meeting agreements
• Record three types of minutes, including formal meetings, informal and action items
• Prepare and publish minutes with perfection
• Take minutes in interactive board meetings
• Write drafts, proofread and organise minutes

Course Outline

Course Description

It is essential for sales professionals to skillfully overcome objections and manage difficult situations effectively to get the sale across the line.

The PD Training Overcoming Objections Sales Training Course provides precise training in handling objections, which include techniques to deflate objections, identifying unvoiced objections, finding common ground, and uncovering the root causes of objections. This training course teaches you how to turn sales objections into opportunities.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

By the end of this course, participants will:

• Understand the factors contributing to customer objections
• Learn how to overcome objections with a set of specific strategies
  
• Practise the different strategies for overcoming objections
• Learn how to dig up the "real reason" behind objections

Course Outline

Course Description

Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day, Professional Telephone Skills Course.  This course was developed to help your staff conduct better, business-related phone conversations and provide excellent service and support via the telephone.

In this PD Training Signature Series course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience. 

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

After completing this course participants will have learned to:

• Project a professional image over the phone
  
• Master a professional, effective & reassuring telephone voice
• Gain client's trust using proven communication techniques
• Learn to question effectively over the phone
• Master proven techniques to professionally manage irate customers

Course Outline

Course Description

A company's sales force is the frontline for revenue generation and growth, so it's imperative that your sales team is effective, efficient and has the key skills to find and close sales opportunities, no matter what industry you're in.

The PD Training Sales Training course provides you, or your team, with the skills to increase their sales by asking better questions, gaining loyal repeat customers, understanding common body language, overcoming common sales objections, finding referral opportunities and growing the business with professionalism and enthusiasm and more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience. 

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute! 

Be ready - check your device is ready to go by use this test link.

Course Outcomes

After completing this course participants will have learned to:

• Know how to generate leads, qualify them and convert them into sales
  
• Know how to build rapport and transition out of it
• Use the right questions to discover needs
• Know how to earn trust through listening
• Know how to respond to and overcome objections

Course Outline

Course Description

Effective recruitment and employee selection ensures that the right people are placed in the right job, but it is not always an easy process. Having a well designed recruitment process helps to increase job satisfaction, reduce wastage of resources, achieve better retention of employees and improves productivity.

The PD Training Recruitment and Selection Training Course teaches you critical recruiting skills like how to design a best-practice selection process, setting tangible goals, how to implement new staff orientation and retention, interviewing techniques and measuring and monitoring the results of your recruitment efforts.

his is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course participants will be able to:

• Learn how to prepare for the interview & question process
  
• Different types of interviews
• Identify & avoid bias when making an offer

Course Outline

Course Description

If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day. Anyone who supervises others, especially those who are new to supervision, will benefit from our 1-day course developed for managers and supervisors in Australia.

The PD Training Supervising Others training course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problem-solving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal feedback and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

By the end of this course, participants will be able to:

• Set clear expectations for team members
• Master techniques to delegate effectively and confidently
  
• Develop approaches for conducting formal feedback sessions
• Provide informal, constructive feedback
• Establish conflict resolution strategies

Course Outline

Course Description

This short targeted workshop style live online class helps new supervisors get clear on what it means to lead a team, and how to transition from Team Member to Team Leader.

By focussing on the first two key steps to being a great team leader - understanding your role, and communicating with your team team you can set yourself up for success with a solid foundation.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

By the end of this course, participants will:

• Be able to clearly articulate what it means to be a great team leader
• Understand team dynamics and how to craft communication to get the best engagement and best outcomes.
  
• Be more clear and confident with tools and awareness in their leadership role
• Have shared and learnt from peers in the region

Course Outline

Course Description

This live online class is a collaborative and activity based learning experience focussed on goal setting best practice and applying the practical techniques to your current circumstances.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes Enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, live polls and private group chats, participants can 'raise their hand' so you virtually have the same collaborative learning experience of attending a course in a room with other people.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs - see our outcomes in the reviews.

With people joining the class from companies from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong, this is a powerful and efficient learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Course Outcomes

At the conclusion of this course participants will:

• Understand best practice in goal setting
• Have applied goal setting to their life
• Developed strategies to navigate obstacles and manage competing demands to achieve their goals.

This is a practical training class with takeways people can apply immediately.

Course Outline

Course Description

The PD Training Time Management 3-hour live, online Training Course will help you become more productive and more efficient in your role, and includes training in effective time management strategies such as goal setting, task prioritisation and delegation, applying Pareto's 80/20 rule, managing emails, overcoming the procrastination habit and much more. 

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. 

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Check your device is ready to go by use this test link.

Course Outcomes

After Completing this course you will know how to:

• Prioritise effectively
  
• Plan strategically
  
• Gain lasting skills to tackle procrastination
• Handle high pressure, crisis situations with ease
• Learn to organise the workspace for efficiency

Course Outline