Delivering Constructive Criticism Training Course

Providing criticism, even when positive, is one of the most challenging tasks. This training course in delivering constructive criticism provides participants with valuable knowledge and skills to help them easily and productively provide criticism.

The PD Training Delivering Constructive Criticism Training Course provides an insight into what makes criticism work. It includes planning and preparing for a critique using techniques that ensure that the person receiving the criticism is motivated to rectify past mistakes and work towards improvement.

This dynamic and practical training course is now available throughout New Zealand, including Auckland, Christchurch or Wellington and also via instructor-led online training.

Please click on the Public Class tab below to view our Delivering Constructive Criticism Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.  

Learning Outcomes
Course Outline
In-House
Training
Public Class
Reviews
  • Learning Outcomes - Delivering Constructive Criticism Training Course

    Effective criticism helps in the management of human resources. It reduces/eliminates problematic behaviours and conflicts that negatively impact an organisation. When an employee commits an action that requires feedback or criticism it needs to be handled appropriately and skillfully.

    This extensive training course helps participants develop essential skills in delivering constructive criticism that positively impacts an individual and the company.

    After completing this course, participants will have learned to:

    • Determine the right place to give feedback
    • Consider informal feedback
    • Gather facts on the issue
    • Create an action plan
    • Practice tone
    • Control and create an impact
    • Criticise in private, praise in public
    • Create a safe environment for providing criticism
    • Monitor body language
    • Develop understanding and active listening
    • Be collaborative
    • Set goals
    • Check emotions and outbursts
    • Diffuse negative emotions including anger
    • Understand what not to do
    • Measure results
    Duration: 1 day course



    Reviews

    Delivering Constructive Criticism Training Course Reviews:

    PD Training Training Courses Reviews:

    Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.
    Metcash/IGA
    Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.
    St John Ambulance
    I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.
    Metcash/IGA
    Russell my "acct manager" was great, easy to work with and responsive to my needs. it was great having one contact. I also needed to call for IT support with my log on. The team there were very responsive as well. Your pricing is very competitive. We will be using PD Training again. Will talk to Russell as I may have a need for 35 students to attend a course that we may need to alter. Thank you.
    Department of Veteran Affairs
    Thank you, the small group atmosphere and personalised advice was really reassuring and I will definitely advise others to PD Training.
    Children's Protection Society
    It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
    Siteminder
    A month later I'm still finding the course very beneficial, as it forced me evaluate many personal aspects of my life. As a result I have identified key goals I want to achieve, and I'm making them happen.
    Sensate Ltd
    The moment the trainer told us he used to have the same problem himself, was the moment I felt at ease straight away. It helped to have someone who could empathise with us. The trainer kept the momentum going, stuck to his timelines (breaks etc.) and covered the content he wanted to.
    Individual Public Class participants
    Will recommend for any supervisor or team leader with in DHL.
    DHL Supply Chain
    Michaela is a fantastic trainer, she really knows her stuff, delivery was great. Fantastic day can't say enough nice things about the whole experience. Thank you.
    Grampians Community Health
    Karen was great! Energetic, encouraged a laugh and it didn't like a boring training course at all it was educational yet fun!!
    Holcim
    This was one of the most productive training sessions that I have done in the last 5 years.
    Sun Engineering Ltd
    Murray was very helpful and was able to work with our specific requirements which made the course even more beneficial. I have already recommended PD Training to CASA for future training.
    Civil Aviation Safety Authority
    Scott was very enthusiastic and kept me interested for the entire session. One of the best training styles I have come across.
    Slattery & Acquroff Stairs
    Very impressed with what I learnt from the day. Scott was awesome & I enjoyed the day so much. Helped me out in so many ways that I am really looking forward to the next session. Have already put some of the skills Scott taught me to work.
    Public Class Participant
    I liked it that the trainer valued our contributions and stories recognising the wealth of experience in the room.
    Counties Manukau District Health Board
    Very interactive and engaging course with a brilliant facilitator.
    Counties Manukau District Health Board
    Absolutely fantastic. One of the best workshops I have been to in a while.
    Counties Manukau District Health Board
    Scott was a brilliant trainer who was able to change his delivery as required to satisfy our requirements.
    Tiger Airways



  • Course Outline - Delivering Constructive Criticism Training Course

    Download Delivering Constructive Criticism Training Course Outline

    Foreword:

    Constructive Criticism must be provided correctly to maximise its impact and benefits. During this training course in delivering constructive criticism, participants receive training in choosing the right place, time and occasion for giving criticism, setting goals, prepare and plan a healthy criticism, and understanding the role of emotions and reactions in delivering constructive criticism.

    Delivering Constructive Criticism Training Course - Lesson 1
    Getting Started
    • Housekeeping Items
    • Pre-Assignment Review
    • Workshop Objectives
    • The Parking Lot
    • Action Plan
    Delivering Constructive Criticism Training Course - Lesson 2
    When Should Feedback Occur?
    • Repeated Events or Behaviour
    • Breaches in Company Policy
    • When Informal Feedback Has Not Worked
    • Immediately After the Occurrence
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 3
    Preparing and Planning
    • Gather Facts on the Issue
    • Practice Your Tone
    • Create an Action Plan
    • Keep Written Records
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 4
    Choosing a Time and Place
    • Check the Ego at the Door
    • Criticise in Private, Praise in Public
    • It Has to Be Face to Face
    • Create a Safe Atmosphere
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 5
    During the Session (I)
    • The Feedback Sandwich
    • Monitor Body Language
    • Check for Understanding
    • Practice Active Listening
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 6
    During the Session (II)
    • Set Goals
    • Be Collaborative
    • Ask for a Self-Assessment
    • Always Keep Emotions in Check
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 7
    Setting Goals
    • SMART Goals
    • The Three P's
    • Ask for Their Input
    • Be as Specific as Possible
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 8
    Diffusing Anger or Negative Emotions
    • Choose the Correct Words
    • Stay on Topic
    • Empathise
    • Try to Avoid 'You Messages'
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 9
    What Not to Do
    • Attacking or Blaming
    • Not Giving Them a Chance to Speak
    • Talking Down
    • Becoming Emotional
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 10
    After the Session (I)
    • Set a Follow-Up Meeting
    • Make Yourself Available
    • Be Very Specific with the Instructions
    • Provide Support and Resources
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 11
    After the Session (II)
    • Focus on the Future
    • Measuring Results
    • Was the Action Plan Followed?
    • If Improvement is Not Seen, Then What?
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 12
    Wrapping Up
    • Words from the Wise
    • Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations
     

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Delivering Constructive Criticism Training Course

    Details:

    • Time: 9:00 a.m. - 4:30 p.m.
    • Small classes, average 5 people, max 16
    • Prices excl. GST
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person/course/date/city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the Human Resources Courses Category

 
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