Coordinate sales performance

unit name:

Coordinate sales performance (SIRXSLS304)

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eLearning only

$60.00 excl. GST

eLearning + Credit

$250.00 excl. GST

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Unit Description

This training covers the performance outcomes, skills and knowledge required to implement and monitor store policies and procedures and relevant legislation in relation to sales transactions, and to provide feedback to management and staff on sales performance in relation to sales targets and planning.

Learning Outcomes

By the end of this training course, participants will:
1. Implement sales policies and procedures 1.1 Implement and monitor adherence to store policy and procedures and relevant legislation in regard to selling.
1.2 Implement and monitor store policy and procedures in regard to sales transactions.
1.3 Monitor team to ensure information is entered into point-of-sale equipment accurately.
1.4 Monitor team to ensure the efficient and safe handling of goods through point-of-sale areas.
1.5 Monitor team to ensure that products and services are matched to customer needs.
2. Provide feedback and coaching to improve implementation of sales policies and procedures 2.1 Provide individual information and coach sales team members in store policy and procedures and relevant legislation in regard to selling.
2.2 Provide individual information and coach sales team members on the implementation of store policy and procedures in regard to sales transactions.
2.3 Provide support to team members to promote sales and service techniques.
3. Monitor achievement of sales targets 3.1 Monitor and record individual and department sales targets according to store policy.
3.2 Monitor and record store sales results in line with sales targets and according to store policy.
3.3 Provide feedback to management and staff on sales performance in relation to sales targets and planning.

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