From Package: Transport and Logistics
What you get
This unit involves the skills and knowledge required to apply quality systems in workplace operations in accordance with relevant regulations and workplace quality standards within the transport and logistics industry.
It includes working within a quality improvement system and using quality improvement systems, tools and techniques in accordance with enterprise procedures.
Work is performed under some supervision, generally within a team environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
By the end of this training course, participants will:
|1. Work within a quality improvement system||
1.1 Instructions are followed and duties are performed either individually or as a member of a work team within a quality improvement system
1.2 Work is completed either individually or as a member of a work team in accordance with standards as defined in workplace policies and procedures
|2. Use quality improvement systems, tools and techniques||
2.1 Variations from required standards in the quality of services and/or products are detected and reported in accordance with workplace procedures
2.2 Quality of operations/service is monitored and adjusted as required to ensure internal and external customer satisfaction
2.3 Quality improvement tools and techniques are used individually and as part of a work team to systematically improve the quality of work, services and/or products