From Package: Transport and Logistics
What you get
This unit involves the skills and knowledge required to apply quality procedures within work activities and established routine procedures in accordance with relevant regulations and workplace quality standards, to ensure the quality of products and services within the transport and logistics industry.
It includes applying quality concepts, planning and trialling improvements in work processes, and implementing improvements confirmed through the trials.
Work is performed under limited or minimum supervision, generally within a team environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Learning Outcomes
By the end of this training course, participants will:
| 1. Apply quality concepts |
1.1 Responsibility is taken for quality of own work when providing services or products to meet external and internal customer needs. 1.2 Work is completed in accordance with workplace standards as defined in enterprise policies and procedures. 1.3 Basic quality concepts are applied to work activities. |
| 2. Trial improvements |
2.1 Improvements to work processes are planned and trialled. 2.2 Trials of improvements to work processes are checked for improvement outcomes and compliance with workplace requirements. |
| 3. Implement improvements |
3.1 Improvement initiatives trialled and confirmed as successful are implemented in accordance with enterprise procedures. 3.2 Work is completed in accordance with workplace procedures. |
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