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BSBLDR501 Develop and use emotional intelligence
BSBMGT517 Manage operational plan
BSBWOR502 Lead and manage team effectiveness
BSBLDR502 Lead and manage effective workplace relationships
BSBCUS501 Manage quality customer service
BSBHRM405 Support the recruitment, selection and induction of staff
BSBADM502 Manage meetings
BSBHRM512 Develop and manage performance management processes
BSBMGT516 Facilitate continuous improvement
BSBWOR501 Manage personal work priorities and professional development
BSBPMG522 Undertake project work
BSBRSK501 Manage risk
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