Business Etiquette Training Course

The PD Training Business Etiquette training course will improve your staff's understanding of professionalism with the desired expectations of your organisation. As participants, your staff will conduct themselves more professionally, communicate more effectively, and acquire the tools to create that all important first impression.

Business etiquette training courses are available now throughout New Zealand, including Auckland, Christchurch or Wellington

Please click on the Public Class tab below to view our Business Etiquette & Professional Conduct Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location 

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Business Etiquette Training Course

    In this course participants will: 
     
    • Understand what etiquette is and why it's important
    • Learn how to introduce yourself professionally
    • Understand the "3 C's" and how to use them to create a good first impression
    • Learn tools to assist and minimise nervousness
    • Use techniques to master name memorisation
    • Know the "4 levels of conversation"
    • Learn to conduct yourself professionally
    • Understand appropriate etiquette for open plan and cubicle environments
    • Know what not to do in a meeting
    • Acquire the fundamentals of email etiquette
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Paper or BYOD tablet

    Tailored Training

    Reinforcement



    + beat the forgetting curve with the

    Pre-Class Activities | Always Available Courseware | On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.



    Business Etiquette Training Course testimonials

    "I thought Kirsten was fantastic, mostly because it was a one on one with just me. but any questions I had , she would provide answers within seconds. I thought it was top class how professional she was and coupled with the wealth of experience she had made it easy to answer any questions. she was also very interactive with me. and made me feel relaxed and not hesitant at all regarding the course."

     

    Top Energy Ltd





  • Course Outline - Business Etiquette Training Course

    Download Business Etiquette Training Course Outline

    Foreword:

    Business etiquette has never been more important. Traditional structures and communication is changing, however etiquette and professionalism are still important within the business and with external clients.

    Business Etiquette Training Course - Lesson 1
    Do Manners Matter?
    • The Case for Business Etiquette
    • The ABC of Business Etiquette
    • Reflection
    Business Etiquette Training Course - Lesson 2
    How To Make An Impression
    • First Impressions do Count
    • Nothing to Wear?
    • Grooming
    • Body Language
    • Reflection
    Business Etiquette Training Course - Lesson 3
    The Personal Touch
    • Introduction Etiquette
    • The Hand Shake
    • Polite Conversation
    • Personal Style
    • Reflection
    Business Etiquette Training Course - Lesson 4
    Netiquette – Manners In The Online World
    • Civility on the Internet
    • Email Etiquette
    • Social Media Etiquette
    • Reflection
    Business Etiquette Training Course - Lesson 5
    Global Business Etiquette
    • Global Business
    • Understanding Particular Cultures
    • Reflection
    Business Etiquette Training Course - Lesson 6
    Social Business Etiquette
    • Hosting or Attending?
    • Awkward Dining Moments
    • Which fork?
    • Socialising After Hours
    • Marking Employee Events
    • Reflection
    Business Etiquette Training Course - Lesson 7
    Dealing With Challenges Professionally
    • Personal Issues
    • Difficult People
    • Ethical Dilemmas
    • Reflection
    Business Etiquette Training Course - Lesson 8
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.

    Personalised | Remembered | Applied

    Pre-Class Activities | Always Available Courseware |
    On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

    Report on your Success
    • Easier Planning
    • Faster Administration
    • Simple comprehensive
      reporting
  • Public Class Dates for Business Etiquette Training Course

    Details:

    • Time: 9:00 a.m. - 4:30 p.m.
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Prices excl. GST
    • Pay on Invoice or by Credit Card

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Lunch &
    Refreshments

    Printed Courseware

    Or go paperless
Not exactly what you needed? Try other courses in the Administration Courses Category

 
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Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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