Business Etiquette Training Course

The PD Training Business Etiquette training course will improve your staff's understanding of professionalism with the desired expectations of your organisation. As participants, your staff will conduct themselves more professionally, communicate more effectively, and acquire the tools to create that all important first impression.

Business etiquette training courses are available now throughout New Zealand, including Auckland, Christchurch or Wellington

Please click on the Public Class tab below to view our Business Etiquette & Professional Conduct Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location 

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Business Etiquette Training Course

    In this course participants will: 

    • Understand why business etiquette matters and how to improve business etiquette culture
    • Understand the three components of business etiquette - appearance, communication, and behaviour
    • Know how to make a great first impression and how to dress appropriately
    • Understand how to read body language
    • Understand the intricacies of introducing people in business contexts and how to remember
      people’s names
    • Understand the art of conversation both in person and on the phone
    • Understand how your personal style influences how you communicate
    • Know the right way to behave online in a business context
    • Explore the do's and don'ts of email etiquette
    • Explore the business etiquette of different cultures and countries
    • Know how to behave in business social contexts
    • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
    Duration: 1 day course



    Reviews

    Business Etiquette Training Course Reviews:

    "I thought Kirsten was fantastic, mostly because it was a one on one with just me. but any questions I had , she would provide answers within seconds. I thought it was top class how professional she was and coupled with the wealth of experience she had made it easy to answer any questions. she was also very interactive with me. and made me feel relaxed and not hesitant at all regarding the course."

     

    Top Energy Ltd

     




  • Course Outline - Business Etiquette Training Course

    Download Business Etiquette Training Course Outline

    Foreword:

    Business etiquette has never been more important. Traditional structures and communication is changing, however etiquette and professionalism are still important within the business and with external clients.

    Business Etiquette Training Course - Lesson 1
    Do Manners Matter?
    • The Case for Business Etiquette
    • The ABC of Business Etiquette
    • Reflection
    Business Etiquette Training Course - Lesson 2
    How To Make An Impression
    • First Impressions do Count
    • Nothing to Wear?
    • Grooming
    • Body Language
    • Reflection
    Business Etiquette Training Course - Lesson 3
    The Personal Touch
    • Introduction Etiquette
    • The Hand Shake
    • Polite Conversation
    • Personal Style
    • Reflection
    Business Etiquette Training Course - Lesson 4
    Netiquette – Manners In The Online World
    • Civility on the Internet
    • Email Etiquette
    • Social Media Etiquette
    • Reflection
    Business Etiquette Training Course - Lesson 5
    Global Business Etiquette
    • Global Business
    • Understanding Particular Cultures
    • Reflection
    Business Etiquette Training Course - Lesson 6
    Social Business Etiquette
    • Hosting or Attending?
    • Awkward Dining Moments
    • Which fork?
    • Socialising After Hours
    • Marking Employee Events
    • Reflection
    Business Etiquette Training Course - Lesson 7
    Dealing With Challenges Professionally
    • Personal Issues
    • Difficult People
    • Ethical Dilemmas
    • Reflection
    Business Etiquette Training Course - Lesson 8
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Business Etiquette Training Course

    Details:

    • Time: 9:00 a.m. - 4:30 p.m.
    • Small classes, average 5 people, max 16
    • Prices excl. GST
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person/course/date/city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
    Location Date 1 Date 2 Date 3 Date 4
    Auckland
    338 Ponsonby Road Ponsonby 1011
    Dec 8
    1 day course
    $495.00
    Click to book
    Filling fast
    Jan 25
    1 day course
    $495.00
    Click to book
    Filling fast
    Mar 29
    1 day course
    $495.00
    Click to book
    Filling fast
    May 15
    1 day course
    $495.00
    Click to book
    Filling fast
    Wellington
    Level 8, 11 Hunter Street Wellington 6011
    Dec 8
    1 day course
    $495.00
    Click to book
    Filling fast
    Jan 25
    1 day course
    $495.00
    Click to book
    Filling fast
    Mar 29
    1 day course
    $495.00
    Click to book
    Filling fast
    May 15
    1 day course
    $495.00
    Click to book
    Filling fast
    Christchurch
    13 Stanley Street, Sydenham Christchurch 8023
    Dec 8
    1 day course
    $495.00
    Click to book
    Filling fast
    Jan 25
    1 day course
    $495.00
    Click to book
    Filling fast
    Mar 29
    1 day course
    $495.00
    Click to book
    Filling fast
    May 18
    1 day course
    $495.00
    Click to book
    Filling fast
Not exactly what you needed? Try other courses in the Administration Courses Category

 
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