Advanced Skills for Elite Personal Assistants and Secretaries

The PD Training Advanced Skills for Elite Personal Assistants (PA's) and Secretaries course provides you with a clear understanding of the range of important functions your role fills and provides you with the tools and techniques to be more effective in the workplace.

In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism across each aspect and a range of techniques that will help your role - from arranging and controlling meetings, minute taking, managing upwards, handling commercially sensitive information, project management and much more.

This is a great course, full of excellent content, and useful skills and techniques. Courses are available in New Zealand including Auckland, Christchurch or Wellington.

Please click on the Public Class tab below to view our Advanced Skills for Elite Personal Assistants and Secretaries course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location  

Need something more basic? See our Foundation Skills for Elite Personal Assistants and Secretaries Training Course

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Advanced Skills for Elite Personal Assistants and Secretaries

    After completing this course, participants will have learnt to:
    • Adapt to the manager’s needs and style of working
    • Take initiative when needed
    • Develop social intelligence
    • Develop basic business acumen
    • Understand the importance of office management
    • Listen actively
    • Understand and use social media management
    • Handle difficult people and situations
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience

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    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.




    Reviews

    Advanced Skills for Elite Personal Assistants and Secretaries Reviews:

    "The course was exactly what I expected and more. The trainer did an excellent job and the facility was great. I will definitely will be back for more courses and will recommend to others."

    Andre Davis

     

    "Really enjoyed the way Caroline presented the training very supportive and bubbly would love to be trained by her in the future!!!!"

    Wellington Water Ltd

     

    "This course is helping me learn how to deal with conflict with any people who are very aggressive and how to prioritise my workload in my organisation. I was very glad to attend this type of training and it helps me to understand how I am supposed to do my work in any organisation. the knowledge and skills that I learned had great value."

    Solomon Islands Government - Ministry of Public Service

     

    "I thought the Trainer was great, professional, personable and a good presenter...We did spend some good time on minute taking, which was the best part of the course for me, and my fellow course mates. This was really helpful. I would have liked to spend some time on Meeting Agenda's as well."

    St Andrews at Rangi Ruru Presbyterian Church

     

    "Ngaire was very helpful! She was a PA/had a PA for her own business so she was full of useful knowledge. She worked through our goals with us and I left the course feeling very confident about my new PA role thanks to her help."

    Vista Entertainment Solutions Ltd

     

    "I did mention at the end of the day that this course was the most engaged I had been from start to finish in a course for a very long time."

    Careers New Zealand

     

    "I absolutely enjoyed this course. The trainer explained everything in a way I could relate to. The venue and material was excellent. I am planning to enrol into more courses with your organisation. Thank you Kim for a great day."

    Iosis

     

    "I Loved the course. It met my needs by reinforcing the role of a PA and some tips on handling difficult people within the workforce. Fantastic small class (6 of us) - made it very interactive and good networking opportunity."

    Bank of New Zealand

     

    "Ian's professional but humorous personality made for a very enjoyable learning experience. We covered all the relevant topics and he was open to questions. Thanks Ian :)"

    Wellington Water Limited

     

    "Great course, Terry was awesome! Kept me interested."

    Pacific Inc Limited - Le Va

     




  • Course Outline - Advanced Skills for Elite Personal Assistants and Secretaries

    Download Advanced Skills for Elite Personal Assistants and Secretaries Outline

    Foreword:

    During this course, participants engage in learning in theory and practice the duties of a personal assistant. This highly interactive course includes activities to enhance your learning and the development of practical skills.

    This comprehensive course involves the development of skills and knowledge that the role of a personal assistant or secretary demands. These include developing social intelligence, flexibility, management skills, people management skills, business writing skills, task prioritisation and more.

    Foundation Skills for Elite Personal Assistants and Secretaries Training Course

    Advanced Skills for Elite Personal Assistants and Secretaries - Lesson 1
    The Advanced Elite PA and EA
    • Welcome
    • Role Defined
    • Competencies of an Elite PA/EA
    • Reflection
    Advanced Skills for Elite Personal Assistants and Secretaries - Lesson 2
    Working with your Manager
    • LDP Review – Communication Evolution Tool
    • Ok so that’s thinking and doing…. How about communicating?
    • Adjusting your style for a better approach:
    • Reflection
    Advanced Skills for Elite Personal Assistants and Secretaries - Lesson 3
    Handling Difficult and Demanding People in the workplace
    • Four General Intents Shaping Behaviour
    • What drives Behaviour
    • Coping techniques for Difficult and Demanding Managers
    • 7 Types of Difficult Managers and Colleagues to Manage
    • Reflection
    Advanced Skills for Elite Personal Assistants and Secretaries - Lesson 4
    Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
    • Should I negotiate or say NO to the task
    • Should I say YES to the person but NO to the task
    • Reflection
    Advanced Skills for Elite Personal Assistants and Secretaries - Lesson 5
    Managing the Office
    • Delegation below, sideways and upwards
    • 10 Rules for Successful Delegation
      • 1. Determine what can be delegated
      • 2. Pick the right person
      • 3. Explain why you are delegating
      • 4. Be specific be SMARTER
      • 5. Set them up for success
      • 6. Touch base
      • 7. Don’t micromanage
      • 8. Offer feedback/Ask for feedback
      • 9. Say thanks – Be patient
      • 10. Don’t over delegate
    • Delegating to Profiles
    • Reflection
    Advanced Skills for Elite Personal Assistants and Secretaries - Lesson 6
    Social Media Management
    • 9 Steps to help you manage social media
      • How Often:
      • Dealing with negative comments:
      • Do I need to check with anyone?
      • If in doubt, don’t post it!!!
      • Using photos/videos – rules
      • Sharing Information:
      • Engagement:
      • Monitoring:
      • Physical Posting vs Auto Posting:
    • Reflection
    Advanced Skills for Elite Personal Assistants and Secretaries - Lesson 7
    Work – Life Balance
    • Distress versus Eustress?
    • Causes of Stress
    • 4 Major Signs and Symptoms of Stress
    • Are you fueling the fire?
    • Control your Cortisol
    • Mindfulness
    • Reflection
    Advanced Skills for Elite Personal Assistants and Secretaries - Lesson 8
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Advanced Skills for Elite Personal Assistants and Secretaries

    Details:

    • Time: 9:00 a.m. - 4:30 p.m.
    • Small classes, average 5 people, max 16
    • Prices excl. GST
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person/course/date/city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the Administration Courses Category

 
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Pre-Class Activities | Always Available Courseware | On Demand Support

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Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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